Radarbox issues

[Blueboy]

Hi, I'm having issues with my Radarbox, it keeps cutting out for a few seconds every few minutes - ie the power light stays on but the USB and Signal lights go blank. When this happens it also affects other programs open on PC (internet, Excel etc). I'm thinking it needs to be repaired - I forget the name of the company (something Watson?) who do repairs.

J.D

[Runway 31]

Its Waters and Stanton, don't know if they still do repairs https://hamradiostore.co.uk/

Probably a lot cheaper to get a dongle for $9.95 http://www.airnavsystems.com/adsb-receivers/radarbox-flightstick

Alan

[Blueboy]

Hi Alan, thanks for your quick reply - If I go with the Dongle option is it just a case of unplugging the Radarbox and plugging in the Dongle (I have version 6.01.001 installed) or do you have to delete ANRB from PC and re-install ?

J.D

[Runway 31]

Should just be a matter of plugging it in.  I have one in the post to me just now.  Do you use the network or just MyFlights

Maybe an email to support describing your issue to them may get some advice

Alan

[Blueboy]

Hi Alan, Thanks again - I use the Network - I'll E-mail Support and see what they advise

J.D

[Runway 31]

Can you advise what happens up you switch off the network

Alan

[Blueboy]

Hi Alan, I've now had the Network disconnected for ~30mins and there has been no cutting out!! A bit of a result but what does that mean?

J.D

[Runway 31]

To mean it means that the network is causing the issue, please advise support and I will do likewise

Alan

[Blueboy]

Hi Alan, I've corresponded with Support and they think my PC may now not be up to the job (memory, processing speed etc). They suggested going into preference and increase the refresh time. I've done this and it seems to help, I'll keep an eye on it. Thanks for your help and advice

J.D

[Runway 31]

Thanks for the info JD, haven't checked my emails yet so I will let you know any reply

Alan