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Author Topic: Problem connecting to the Network  (Read 6001 times)

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Jeff Brough

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Problem connecting to the Network
« on: July 29, 2009, 03:46:30 PM »
Hi everyone,

I have only recently joined the group, I am having problems connecting to the Network with my AirNav receiver. I am connected to the internet and have logged on to the Air Nav System with my sign on and password ok but the system map does not show any aircraft and the Network box is red and says Not connected. My USB cable is connected and I am receiving aircraft on My Flights ok.
Can anyone suggest what the problem my be. It worked perfectly yesterday.

Jeff
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itestoo

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    • Radarvirtuel
Re: Problem connecting to the Network
« Reply #1 on: July 29, 2009, 03:54:44 PM »
Idem in france network seems to be down
:(
Good luck for airnavsystems
Regard's
Laurent
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Jeff Brough

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Re: Problem connecting to the Network
« Reply #2 on: July 29, 2009, 04:01:56 PM »
Hi Laurent,

many thanks for you quick reply, the network being down seems to be the problem.

Happy viewing.

Regards,

Jeff
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itestoo

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    • Radarvirtuel
Re: Problem connecting to the Network
« Reply #3 on: July 29, 2009, 04:36:14 PM »
hi Jeff where are you locate ?
Regard's
Laurent
www.radarvirtuel.com
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Jeff Brough

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Re: Problem connecting to the Network
« Reply #4 on: July 29, 2009, 04:47:08 PM »
Hi Laurent,

I am located in the town of Cannock, the county of Staffordshire in the centre of England (35km from Birmingham).

Regards,

Jeff
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Jeremy

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  • Jeremy
Re: Problem connecting to the Network
« Reply #5 on: July 29, 2009, 05:05:34 PM »
Airnav.
Update please.
J.
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G4DOQ
QRZ.com

AirNav Support

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Re: Problem connecting to the Network
« Reply #6 on: July 29, 2009, 06:46:19 PM »
The network is online as mentioned in the other network post about what is happening.
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Contact Customer/Technical support via:
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Jeff Brough

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Re: Problem connecting to the Network
« Reply #7 on: July 30, 2009, 09:34:03 AM »
Sorry I did not understand the last message, is the Network down or do I have a problem at my end?

Regards,

Jeff
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AirNav Support

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Re: Problem connecting to the Network
« Reply #8 on: July 30, 2009, 09:43:14 AM »
The network is online Jeff and was only off yesterday for a few minutes.

Check you have the get network flights button ticked and you don't have any firewall blocking RadarBox connecting to the network.
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Contact Customer/Technical support via:
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Jeff Brough

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Re: Problem connecting to the Network
« Reply #9 on: July 30, 2009, 10:01:15 AM »
Thank you for prompt reply, I do have the network button ticked and do not have a firewall blocking the connection. The Hardware Connected box is green. The Network box is still red and says Not connected.

Jeff
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AirNav Support

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Re: Problem connecting to the Network
« Reply #10 on: July 30, 2009, 10:35:45 AM »
Go to Tools -> Account information. Does it say expired?
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Jeff Brough

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Re: Problem connecting to the Network
« Reply #11 on: July 30, 2009, 10:53:39 AM »
Account information says valid until 2009/09/02.

Jeff
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AirNav Support

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Re: Problem connecting to the Network
« Reply #12 on: July 30, 2009, 10:55:43 AM »
Untick the network box and retick it. You should get some message on the status text at the bottom center of the screen. What does it say?
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Contact Customer/Technical support via:
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Jeff Brough

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Re: Problem connecting to the Network
« Reply #13 on: July 30, 2009, 11:12:12 AM »
I've un-ticked the Process Hardware Flights box and re-ticked it but do not see any messages on the bottom of the screen.

Jeff
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Jeff Brough

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Re: Problem connecting to the Network
« Reply #14 on: July 30, 2009, 03:18:50 PM »
I've just downloaded AirNav 2009 (did not know about it until I read the forum messages) and now I am connected to the network again.

Thank you to AirNav support for their help.

Jeff
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