AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Judwin45 on February 10, 2017, 03:52:30 PM

Title: RadarBox 24 Account
Post by: Judwin45 on February 10, 2017, 03:52:30 PM

When I try to log on to my account the pop up sign in box has the incorrect email address so the sign in is rejected.
How do I change the address to the one that is recognised on the account.
Keith

Title: Re: RadarBox 24 Account
Post by: Runway 31 on February 10, 2017, 04:31:46 PM

Keith

I would suggest that you contact [email protected] and ask them your query

Alan

Title: Re: RadarBox 24 Account
Post by: Judwin45 on February 12, 2017, 02:50:46 PM

Hi
Thanks Alan for your reply.
I have contacted support and they say it is a browser problem.
Perhaps someone can help.
I have ticked the correct boxes in IE tools.
When I log in to radarbox24 the IE pop up box asking if I want to save the details does not appear.
However, interestingly if I try to log in using an incorrect login name with my correct password I get an Error message (which is expected) but the 'do I want to save' does appear.
I know this is not a big deal, but it is annoying not being able to save the login details.
Any ideas please.
Keith

Title: Re: RadarBox 24 Account
Post by: Runway 31 on February 12, 2017, 05:08:19 PM

Do you have the same problem in Chrome Keith

Also after you log in are you able to go to My Account/Personal Information and Change Password

Alan

Title: Re: RadarBox 24 Account
Post by: Judwin45 on February 12, 2017, 09:40:14 PM

Hi Alan

I will try Chrome.

Yes, I can log in and I have changed my password but that did not help.

Keith

Title: Re: RadarBox 24 Account
Post by: Judwin45 on February 12, 2017, 11:01:36 PM

Many thanks Alan, using Chrome worked.
Keith

Title: Re: RadarBox 24 Account
Post by: Runway 31 on February 13, 2017, 08:25:55 AM

Cheers Keith, glad you are up again

Alan

Title: Re: RadarBox 24 Account
Post by: stillonground on March 03, 2017, 11:04:24 AM

Reading this thread helped me out too. For everyone that uses IE and gets this issue - Just try Chome! Thnx Alan

Title: Re: RadarBox 24 Account
Post by: Runway 31 on March 03, 2017, 11:34:53 AM

Glad to have been  of help

Alan

Title: Re: RadarBox 24 Account
Post by: Unorules on July 16, 2021, 05:57:58 PM

I am having the same problem in Edge, but on Chrome it works fine.