AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Swede on August 21, 2016, 10:34:53 AM
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Hello
After I recently updated Win10 I can't no longer connect my Kinetic SBS-3 to the data sharer software v1.20. I also have to login everytime I start the software.
Input Port: Not Connected
Server: Not Connected
Tried to uninstall and reinstall the software but no luck. Anyone else with the same trouble?
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Suggest you contact [email protected]. The W10 update seems to be causing all sorts of similar issues
Alan
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Hello ,
I am in the same case, radarbox dated sharer functioned well and since the update of Windows 10, that does not function any more.
I tried to remake the installation since increase coverage without result.
I use a station Kinetic sbs-1
Do you have to find a solution?
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Please contact [email protected] for advice and hopefully a solution
Alan
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Hello,
I have contacts the support 2 times, without the answers not helping me to make function radarbox dated sharer with my station.
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Refart can you advise me when you emailed them and also give me the ticket ID of the auto reply and I will get on to them to reply to you. You should normally receive a reply within 24 hours and if you don't get the automated reply with 5-10 minutes they have not received your email.
Alan
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Hello,
Thank you has you for your answers, I sent an e-mail on November 2nd, they answered me with a ticket number N°1443 but the answer did not advance me more…
I will put L N°1 e-mail which I sent.
For information I pass through a translator, I live in France
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e-mail number 1:
For a few months I had used RadarBox24 Dated Sharer with my station Kinetic SBS-1;
but since the update of Windows 10 V.1607 I don't have any more connection between the 2 software,
the 2 small squares Imput Port and Server remain yellow .
I tried to start again the procedure in RadarBox24.com with coverage, but that does not function.
I hope that you will be able to help me in order to again give my information on the flights close to at home.
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e-mail number 2:
I received your e-mail , therefore I tried to uninstall RadarBox24 Dated Sharer , and I began the procedure in Radarbox24.com
in coverage and I answered at :
step 1: I have an ADS-B/Mode-s receiver.
step2: DVB-T Dongle or other SDR , but personally I have Kinetic Base Station SBS-1
step3: I download radarbox24 and I install it, and I arrive on the window radarbox24 dated sharer , I put my address e-mail and my password ,
and I connect myself without result , the 2 squares Imput port and server remains yellow.
When in spring I received the invitation for to join RADARBOX24 I did not have any problem , I do not understand.
while waiting for your answer I thank you.
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Many thanks I will pass onto Airnav and ask that they contact you as only they can assist and hence the reason I asked you to contact them direct again.
Alan
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Hello,
I must tell you that I pass through a translator of languages for the messages, therefore I stopped contacting the support; I do not know how to better explain my problem, but I should not be only in this case.
Thank you Alan for your answers.
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You can use the same translator with them, I have asked them to contact you so hopefully you will get an email.
Alan
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Hello,
I go sent e-mail by saying that I have a kinetic bases station sbs-1 and that I will like to join my cover of reception on raradarbox24, but which I do not know how to make…
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Thanks refart. I have also advised Airnav that there appears to be an issue with sharing software under the latest W10 build
Alan
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Here the answer, but I have just tried to go in Radarbox24 add coverage, but has step 2 it does not have there a sbs-1 has to validate...
Thanks for your email.
If you download the RadarBox24 sharer software that should allow you to start sharing your SBS data.
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I have asked support for advice and will get back to you when I get a response from them. There is software available which allows Kinetic receivers to share.
Many thanks
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There must be a solution since that functioned, he is certainly necessary to change a parameter or a small trick… Thank you has you.
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We will need to wait on support
Alan
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Hello,
Here the 2nd message that I sent and the answer of the support:
I received your answer, but with step 2, which receiver do you have? which choice must I validate for a kinetic sbs-1 ?
Thanks for your email.
What choice are you given?
Please do not hesitate to contact us if we can be of any further assistance.
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Please reply to support refart, advise you have SBS-1. I have advised support of your post.
Alan
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For the moment I do not arrive any more has to send the messages to the support
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I wish one Happy new year 2017 with all the members of the forum..
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Happy New Year refart
Alan
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Happy New Year and still thank you with you Alan
Message sent:
In coverage and I answered at :
step 1: I have an ADS-B/Mode-s receiver.
step2: DVB-T Dongle or other SDR , but personally I have Kinetic Base Station SBS-1
( nothing corresponds with my case)
Received message
Thanks for your email.
Click on number one
Please do not hesitate to contact us if we can be of any further assistance.
I still do not understand the choices that I must validate…
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I will ask and get back to you
Alan
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Number 1 to me looks like you should click on the box Radarbox Pro or Radarbox3D.
On the new window that opens enter your email address in the the top yellow box and your EXTSHARE number in the bottom yellow box then click Submit
Alan
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Hello Alan,
If I click has step2 on the first RadarBox PRO choice OR RADARBOX 3D, I see 2 boxes or it is necessary to enter a serial number is a password, before subjecting, therefore I do not go further and I do not go has step of the download .
I think that I will give up the idea to join my sbs-1 has radarbox24...
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Sorry I cant help any further, I have passed your details to Airnav so hopefully they will contact and help
Alan
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I thank you much for your assistance,
I thought that the support will give me a procedure.
I am not lucky with Airnav, I used airnav suite4 and it is not compatible any more with Windows 10
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I would ask about that as well if you have not already done so
Alan
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Hello,
my request has last week, Airnav answered that the software Airnav Suite 4 was not compatible with Windows 10.
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Cheers, sorry to hear that. I have emailed you direct.
Alan
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Hello,
A small email to tell you that it is RadarBox24 works well.
It was a problem of parametre in windows, it had to start the software
In administrator mode, it was not much, but it was necessary to know a little more than me in computer science ...
Thank you for your help, maybe at another time on the forum.
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Glad to know all is well refart
Alan