AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: yang on June 23, 2016, 05:57:35 AM

Title: didn't receive email over past 5 hours
Post by: yang on June 23, 2016, 05:57:35 AM

This morning I did receive the daily log report and alerts emailed by my ANRB. But I did not received any alerts, and the log report triggerred by myself after 9:00am (GMT+8).

Does anyone have the same problem?

Yang

Title: Re: didn't receive email over past 5 hours
Post by: Runway 31 on June 23, 2016, 07:27:01 AM

I sent a log report to myself and it has just arrived OK.  Have not tried alerts

Alan

Title: Re: didn't receive email over past 5 hours
Post by: yang on June 23, 2016, 08:20:42 AM

Alan, thanks.

but I still did not receive any alert email and log report.

Title: Re: didn't receive email over past 5 hours
Post by: Runway 31 on June 23, 2016, 09:11:09 AM

Yang,

I set up an email alert on a flight ID to try it and received it, also seNt myself another log email and received in right away

Alert Time: 2016/06/23 09:08:26
Received Flight Number: RYR63YN (4CA2AD)

Total flight information:
Flight ID: RYR63YN
Registration: EI-DHZ
Aircraft: B738
Routing: EGBB-LELC
Latitude: N38 05.0
Longitude: W000 43.4
Altitude: 12525
Speed: 284
V/S: -1408
Heading: 193

-
Alert Generated by AirNav RadarBox 3D - 5.00.072 http://www.airnavsystems.com
-
Note: Replies to this e-mail will not be read.

Alan

Title: Re: didn't receive email over past 5 hours
Post by: yang on June 23, 2016, 09:31:31 AM

Hi, Alan,

I use my email server (Gmail) to send the alerts. In my email account, it has no activity when my ANRB sent a alert. In normal situation, it should have the activity of SMTP access type.

It seems Gmail SMTP server goes down.

Yang

Title: Re: didn't receive email over past 5 hours
Post by: Runway 31 on June 23, 2016, 09:38:17 AM

Every possibility Yang, try changing to the Airnav server to try it and if OK you can change it back when gmail is back up.

Alan

Title: Re: didn't receive email over past 5 hours
Post by: yang on June 23, 2016, 09:49:49 AM

good idea.

thank you, Alan.

Yang

Title: Re: didn't receive email over past 5 hours
Post by: yang on June 23, 2016, 10:38:05 AM

After chaning to AirNav systems email server, I still do not receive any alert email.

what happened with ANRB software?

Title: Re: didn't receive email over past 5 hours
Post by: Runway 31 on June 23, 2016, 11:13:07 AM

I am using V5.00.72 and as you can see from previous posts the emails are being delivered OK so there is nothing wrong with the software or server that I can see.

Anyone else having similar problems?

Alan

Title: Re: didn't receive email over past 5 hours
Post by: yang on June 23, 2016, 12:10:05 PM

I am also using v5.00.072 of ANRB, windows 7 OS.

I have sent a email to ANRB support for this problem.

Title: Re: didn't receive email over past 5 hours
Post by: Runway 31 on June 23, 2016, 03:27:21 PM

Was going to suggest that Yang but no one else appears to be reporting the issue.  Also I am having no issues with gmail either.

Alan

Title: Re: didn't receive email over past 5 hours
Post by: neroon79 on June 23, 2016, 04:16:52 PM

Every few month  gmail and all tested other mail providers using port 465, 587 are blocked by my isp. Only E-Mails sent by ANRB.exe are affected. Mail sent by Thunderbird, Outlook and Co, which are all using these ports and same smtp server as in ANRB, are still coming through.

ANRB SW tries to establish link to mail provider but no data transfer comes through. Finally the link is terminated due to a timeout error. Therfore unfortunately AirNav Systems won't be able to help with this problem as the problem seems to be caused by the local ISP. Usually the problem has solved itself within a couple of days.

Ingo

Title: Re: didn't receive email over past 5 hours
Post by: yang on June 24, 2016, 12:20:23 AM

Ingo, many thanks for your information.

I think my situtation is what you said.

after many tests, I can use AirNav systems mail server to send alert now. It temporarily solve my problem. I will test it again tonight by using my mail.