AirNav Systems Forum

AirNav Radar => AirNav Radar Discussion => Topic started by: acars45 on March 02, 2016, 12:22:59 PM

Title: Radarbox alerts down ?
Post by: acars45 on March 02, 2016, 12:22:59 PM

Question is true a problem with Airnav alerts today

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 04, 2016, 07:01:28 AM

I still not had any alerts for three days I even tried different email addresses but still no alerts I also upgraded to software version 6.  And also checked my firewall
Any help or advice would be great
Thank you
Paul in kent

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 04, 2016, 08:40:11 AM

Did you contact support as advised

Title: Re: Radarbox alerts down ?
Post by: GreekSpy2001 on March 04, 2016, 09:05:50 AM

Still down for me.  Tried to change to the custom setting but getting no joy with that either.  Although I have not tried the custom setting with v6 it used to work with v5 so not sure if it is a v6 bug or my smtp setup.

If I get a chance will try and mail support aswell

Graham

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 04, 2016, 09:11:12 AM

See the other threads, there is work on going on the server which is impacting on services.  If you use your own mail provider instead of the Airnav server you will avoid this issue.  Preference/General/Email settings/Send email using custom server and add the setting from your own email service.


Alan

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 04, 2016, 09:43:37 AM

Thank you alan for this  much appreciated do they have a rough era when it will be back

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 04, 2016, 09:48:47 AM

No idea

Alan

Title: Re: Radarbox alerts down ?
Post by: AirNav Support on March 04, 2016, 11:54:13 AM

It is being worked on currently though we do urge customers who rely on these alerts to use there own mail server.

As you can imagine our mail server handles a vast amount of emails and delays/issues can occur.

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 04, 2016, 03:21:11 PM

Thank you Airnav support any idea when resolved
Paul

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 06, 2016, 10:04:00 AM

Hello from your email you can use your own server would someone send me a screenshot how to do this

Paul

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 06, 2016, 08:01:10 PM

The alerts should be working now

Alan

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 07, 2016, 08:12:01 AM

Still not working alerts 

Title: Re: Radarbox alerts down ?
Post by: GreekSpy2001 on March 07, 2016, 10:19:57 AM

Just a FYI .  Confrm alert email still not working for me.  To make matters worse the custom server is option is not working for me either with v6 software.  Not a problem with my mail system as my JSTARS alert app is able to send thru my smtp service ok. 

graham

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 07, 2016, 10:32:32 AM

Thanks I will advise Airnav

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 07, 2016, 02:58:45 PM

Hi alan did you get a response bs k from Airnav systems regarding the alerts ?
Paul

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 07, 2016, 03:26:39 PM

Paul,

Contact them on [email protected]

Alan

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 07, 2016, 03:39:25 PM

Already done think you alan tried on my own server still did not work.
Alan can I ask you about micro radarbox what's your view on this ?

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 07, 2016, 03:51:26 PM

No idea, don't have one Paul.  It does the same as your box with the V6 software so should be OK for use when mobile.  You may also want to consider a cheaper option as you can get a DVT stick a lot cheaper and use the same V6 software.

Alan

Title: Re: Radarbox alerts down ?
Post by: GreekSpy2001 on March 08, 2016, 09:42:22 AM

Paul

Have been trying the micro usb with the V6 beta.  I seem to be recieving approx 20% flights each day.  with the original box was getting approx 3500 flights a day now it seems to be around 4200.  Obviously the downside is that the V6 software is a beta code so there are a few bugs with it. 

I bought this of Amazon UK

NooElec NESDR Mini 2 USB RTL-SDR & ADS-B Receiver Set, RTL2832U & R820T2  alonf with a BNC to MCX drop cable. 

see more info on this thread

http://www.airnavsystems.com/forum/index.php?topic=8474.0

HTH

Graham

Title: Re: Radarbox alerts down ?
Post by: GreekSpy2001 on March 08, 2016, 10:14:52 AM

" To make matters worse the custom server is option is not working for me either with v6 software.  Not a problem with my mail system as my JSTARS alert app is able to send thru my smtp service ok.  "

Further to this have realised that JSTARS was sending without SSL.  Therefore reconfigured the custom version to send without SSL and alert email coming thru.  Seems like a problem with the SSL setup/handshake

Graham

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 09, 2016, 12:26:06 PM

Any update on alerts tried in server still not working

Title: Re: Radarbox alerts down ?
Post by: Runway 31 on March 09, 2016, 12:44:49 PM

If there was an update it would have been advised here

Alan

Title: Re: Radarbox alerts down ?
Post by: acars45 on March 11, 2016, 09:14:38 AM

Alerts working a big thank you Paul