AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Paulc on October 22, 2015, 06:13:35 PM
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hi,
how do i check that i have the latest drivers for my laptop. Am running windows 7 pro 64 bit version.
Radar box just sits there saying hardware not connected - any ideas please as i will be using it when i get to my destination. (am in Abu dhabi transit at the moment and though i would see if it would pick up anything)
If i do not have them how do i get them and where do they go
many thanks for any help
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Oh dear, you should have checked it was working before you left.
You will get the drivers from the support page http://www.airnavsystems.com/download/ANRB/drivers/ANRB64bitDrivers.zip
They are zipped so unzip to a location you will remember.
Then go to Start/ Devices and Printers and you will see you box under unspecified.
Right click on its icon/Hardware/Properties/Change Settings/Update Driver/Browse my computer fro updated drivers and guide it to where you have unzipped your drivers to then press Next and your drivers should load.
Alan
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Hi Alan,
thanks for the help - repeated that driver installation but no luck. However know it was working back in May with this current laptop.
What i am getting is the power light on and both the usb and signal light flashing a steady blue and i am not sure what this mean. Have tried a different cable and different USB ports as well
any suggestion ??
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Paul,
Is it showing as installed OK in devices and printers or is it showing as an error there?
Alan
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Hi Alan,
is not showing there at all for some reason - anywhere else it should show up or other suggestions ?
many thanks again
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Hi Paul,
With the unit connected to your computer it should show in the 3rd line of Devices and Printers under unspecified even if the drivers are not installed correctly. I would suggest that if it isn't showing there you have an issue with the USB cable.
Alan
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Hi Alan,
have tried in all the usb ports with 2 different cables and still the same.
I do have to get the usb arranged "just so" into the box itself so i wonder if something is wrong inside the box.
Maybe it needs to go back to Air Nav for a repair ?
Still am not sure what the steady flashing usb and signal lights indicate though.
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It may well be the port that's the problem, give support an email at [email protected] for advice.
Alan
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I have the same problem, tried loads of different things, drivers, full install etc, and contacted airnav. I have just the power light on my box. Sometimes the programme does not even load.
Mark