AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: mdobuk21 on October 12, 2015, 04:19:26 PM

Title: Problem with/Windows 10
Post by: mdobuk21 on October 12, 2015, 04:19:26 PM: Hi

I updated to windows 10 a few weeks ago without any problem whatsoever. Howeveer over the past few days my software has failed to load and if it has loaded I get the interface showing without any aircraft. The box in the bottom left hand corner says hardware: checking. I have a green power light on my box but no flashing blue lights. I did take out by mistake the usb connection from the back of my PC by mistake but when I check my devices it still shows radarbox. I am very confused!! Can anyone help or advise?

Cheers for any help

Mark
Title: Re: Problem with/Windows 10
Post by: Runway 31 on October 12, 2015, 04:28:44 PM: My only suggestion is to try re-installing the software.

Alan
Title: Re: Problem with/Windows 10
Post by: EK01 on October 13, 2015, 10:08:54 AM: Mark,

If you have 2 or more USB slots on your PC just make sure that you have put your USB lead back into the same USB connection it was originally in.

Ian
Title: Re: Problem with/Windows 10
Post by: mdobuk21 on October 13, 2015, 10:32:57 AM: Hi Ian, i think this may be the problem as I mistakenly removed the connection and probably connected to another port, do i need to re-install the box and software?

Thanks
Mark
Title: Re: Problem with/Windows 10
Post by: EK01 on October 13, 2015, 02:23:11 PM: Mark,

I wouldn't think so. Try it without reinstalling. I only suggested this because I seem to remember doing the same thing at one point and was advised that the same USB port has to be used. Have to admit not sure why but it seemed to do the trick.

Ian
Title: Re: Problem with/Windows 10
Post by: lambertw on October 14, 2015, 08:16:00 AM: I've got the same problem and tried everything it will not connect.
Title: Re: Problem with/Windows 10
Post by: EK01 on October 14, 2015, 09:01:17 AM: Mark,

Have you got yours to work now ?

Ian
Title: Re: Problem with/Windows 10
Post by: Runway 31 on October 14, 2015, 09:34:11 AM: Might be better contacting [email protected]

Alan
Title: Re: Problem with/Windows 10
Post by: mdobuk21 on October 14, 2015, 12:03:52 PM: Hi guys, thanks for your help! I did a full new install and this did the trick! I am now back up and running!

Thanks
Mark
Title: Re: Problem with/Windows 10
Post by: mdobuk21 on October 14, 2015, 12:04:40 PM: Ian, back up your data folder and do a full new install

Mark
Title: Re: Problem with/Windows 10
Post by: mdobuk21 on October 14, 2015, 04:43:21 PM: Scrap the previous message I have come home this afternoon to find the software loads but receiving the hardware checking status in the corner and no flights receiving. This is becoming very frustrating and have no more ideas on what to do next. I have emailed support so awaiting a reply.

Mark
Title: Re: Problem with/Windows 10
Post by: lambertw on October 18, 2015, 07:50:01 AM: Hi Mark, did you get a reply from support and did you get your ANRB up and going, I would be interested as I'm am still not connecting.
Title: Re: Problem with/Windows 10
Post by: Runway 31 on October 18, 2015, 08:17:06 AM: Why not contact support yourself?

Alan
Title: Re: Problem with/Windows 10
Post by: mdobuk21 on October 18, 2015, 04:39:31 PM: Yeah I contacted support but I feel they were not much use! I have asked a mate of mine to sort it out, I am still offline!
Mark