AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: CarlosAbreu on May 24, 2015, 09:11:34 PM
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Hi List
Could anyome please explain why some flights in "My Flights" don't go to "timeout" mode and disapear after 1m ?
They still in interface all the time I have ANRB turn on, for exemple I have data from 12h00 local time freezed there.
Carlos
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Carlos,
What do you have for the two settings for this set at?
Alan
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Hi Alan
I have ANRB default settings, with old version everything was working fine, this just happens after upgrade.
It seems to my strange because it only happens with some flights (?).
I'll check settings however coud you please clarify you question, I didn't undersatnd it. Thanks.
Carlos
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Hi Carlos,
Under File/Preference/Radarbox there is a section for timeouts as per attached.
Alan
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Hi Alan
I checked it when I detected the problem and it was ok.
For exemple at this time I have current information updated but I have freezed information too...
I think this happens when I'm not working in the PC and the screen saver turn ON
Carlos
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Ah that may well be an issue, screensavers are not really required nowadays. May well be worth turning it off to see if that sorts the problem,
Alan
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Alan
I agree, I have a suspicious with the screen saver, however, if this is the cause of the problem it's the first time it happens and only with ANRB new version.
Tomorrow I'm going to turn it off and and wait to see what happens.
Carlos
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No positive results, with screen saver disable the situation is the same, this is not a tru problem but it's borrow...I don't know what is causing this as all configurations are ok.
Carlos
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Carlos,
I suggest you speak to [email protected]
I have seen this issue with network flights but never with myflights and as you don't have network flights I have no ideas.
Alan
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Hi Alan
Thanks, I'll do it, but first i'm going to test it again.
Carlos
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Carlos,
Are the aircraft involved by any chance on the ground at Lisbon even although they may be showing at altitude?
Alan
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Alan,
I don't think so, I moved home last month, at Alfragide that was near the Lisbon Airpor and in a high place, so I picked up antenna and ground aircraft signals (LPPT ADBS-S triangulation) but in this new location I'm in a Hill where I can see part of short final to RWY03 around 1000/1500 feet from Lisbon Airport but I cannot pick up those signals no more.
Carlos
This is strange as is the first time it happens, only after instal new version and only with some aircraft, I'm testing to see if I pick up any conclussion.
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In fact there's something strange happening with "MyFlights" data, I can´t understand why some "time out aircraft" still appear in the interface hours after they have gone (?) !!!
I spent all day triyng to understand this and looking for any evidence that could me guide to a conclusion, but without results !!!
The ANRB version 4 was working fine without any kind of data problem...
Carlos
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Carols,
Do you have V5 installed to C:\Airnav or is it in program files?
The only ones with the technical knowledge are Airnav so my advice to contact support still holds.
Alan
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Alan
V5 is in program files that was the default folder in instalation process.
If I don't find the cause of this problem during weekend I will contact ANRB support.
Carlos
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Carlos,
I don't know if it has anything to do with it but you should not put ANRB in program files as the Windows virtual store causes problems. I believe that the V5 full install default is outwith but if you do the upgrade this goes to wherever previous version was installed.
If it were me I would uninstall including manual deletion of orphan files and reinstall to somewhere like C:\Airnav.
If you decide to follow this advice also remember to save folders like silhouettes, outlines, Logos etc and also my log and insert into the new install.
Alan
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Alan
Thanks, I'll check that.
Carlos
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Hi List
After hours looking for ANRB during last weekend I don't found a explanation why some time out aircraft still freezed in "MyLog" interface.
How can I contact ARNB support to inform this problem ?
Carlos
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Carlos,
Did you install outwith program files as suggested.
[email protected]
Alan
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Alan
Not yet, busy week I need to find file with full installation, I'll try to do it so soon as I can, I report result here.
Carlos
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Carlos,
I know that busy feeling well!
The files are on the support page, here is the full install http://www.airnavsystems.com/download/ANRB/ANRB50072Setup.exe
Alan
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Alan
Thanks for file, I'm waiting for ANRB support reply too. I'll keep you informed.
Carlos
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Alan
ANRB Support provide me the same solution you made, a full instal on C:/Airnav !!!
I'll do it ASAP, thanks for all support, when done I'll inform you !!!
Carlos
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Fingers crossed it works ok
Alan
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Alan
Just made it for ANRB and Airnav ACARS Decoder, both are in C:\
I will test it all this night in order to check if related problem is finally gone !!!
Carlos
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Alan
Bad news...3 hours after new instal in C:\ root problem still exist !!!
It seems that flights pick up when ANRB is turn ON loose signal (?) and after that they freeze in "MyFlights" interface !!!
I'm going to report to ANRB support team as it seems this hasn't nothing to do with folder instalation.
Carlos
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Carlos,
I cant understand why you are having this issue and no one else is reporting my flights freezing.
Presumably its a translation issue but have no idea what you mean by "It seems that flights pick up when ANRB is turn ON loose signal (?) and after that they freeze in "MyFlights" interface !!!"
How long do the flights freeze on your map, do they never go away.
What version of Windows do you use please
What are your timeout setting, I have attached mine that work ok
Alan
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Alan
I'll try to explain better, my english is a little forgotten.
when I say "It seems that flights pick up when ANRB is turn ON loose signal (?) and after that they freeze in "MyFlights" interface !!!" I want to tell when I initialize ANRB software some of the first aircraft to appear still there all time, they never go away either when radar signal is gone (?)
I use Windows 7 in a 24.GHz Quad Core / 4MB RAM HP Computer with ANRB conected to na external aplified Wimo antenna with ecoflex 10' cable.
Other problem is manual edit on database, I have default settings (not to autoupdate manual changes) and all data I change become to the original when aircraft is picked up again (?) !!
I used this for a lot of years without any problems with V4 running default configuration.
My settings are in attach.
Carlos
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Alan
To have an idea of "MyFlights" interface please regard time at "Changed" and "Tracked" column.
Note that details from freezed EI-DVM EIN A320 aircraft are missing (?)
Carlos
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Have you performed some fast user switch operations, lock station or windows style changes after starting the software? I get repeatingly this kind of freezed myflights entries if I perform one of these operations.
(Remote access via teamviewer cause it almost every time if ANRB is launched during remote access and remote connection is disabled as soon as the software is running)
Usually disable/enable "precess hardware flights" cures the problem. Until now I wasn't able to figure out the exact mechanism that causes these frezed entries.
Ingo
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Ingo
I didn't do nothing in the update, I don't use remote acess software.
After a clean install in C:\ I only unchecked ATC Boundaries and create two maps !!!
That's why this problem is so strange to me !!!
Anyawy I'm going to test your procedure enable/disable "process hardware flights to see what happens !!!
Carlos
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Ingo
It results...but probably there's a "bug" somewhere...
I'm going to wait a couple of hours to see ANRB behaviour !!!
Carlos
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Carlos,
I see you have Network flights, I asked and you said only myflights, that gives me something to go on. Due to a bug on the server routines, network flights can freeze. EI-DVM will be on the Network Flights grid that's why its details are missing from the myflights grid.
Its network flights that are the problem, not myflights
Alan
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Alan
Perhaps you are right, but my question is: Why it didn't happened before with V4 ?
EIN flight wasn't in the network, my suspicious is that problem happens during quick aircraft signal transition from "MyFlights" to "Network"...!!!
Carlos
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It didn't happen with V4 as the server routine was changed when V5 come out. I would imagine that it will be happening with V4 as Network flight details come from the server not from the software on your box.
Alan
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Alan
My external antenna has an excelent coverage with both versions (V4 & V5), I don´t have any complain and I never found any problem with network (I have acess to flights in real time).
In fact, the only detected situation is this one with "MyFlights".
Once the ANRB behaviour is the same either in C:\ or C:\Programs in your opinion It should stay as it is in the HDD root or it is better reninstall it at C:\programs!Airnav ?
Sorry for so many questions but I'm exploring my forum partners knowledge in this issue to find the best option !!!
Carlos
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Untick, Get flights from Radarbox Network for a couple of hours and see if the problem persists.
It is far better outwith program files not only for Radarbox but for other receivers. The default for V5 full install is outwith.
Alan
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Alan
Always I enable / disable "Process hardware flight" the situation backs to normal (?), until now this is the only thing I'm sure !!!
ANRB still test during today.
Carlos
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Carlos,
Untick, Get flights from Radarbox Network for a couple of hours and see if the problem persists.
Alan
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Alan
The problem still on, to clean freezed flights from "MyFlight" interface I need to disable / enable "Process Hardware Flights" it works as a kind of a reset...
Flights in "Network" interface seems good to me at this moment I have 1646.
I still waiting for a reply from ANRB support to my last email.
Carlos