AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: 2E0FLP on April 06, 2013, 09:34:26 AM

Title: No 3D
Post by: 2E0FLP on April 06, 2013, 09:34:26 AM

My 3D not working !!!!

Title: Re: No 3D
Post by: Runway 31 on April 06, 2013, 11:04:48 AM

I would suggest you email support as they are not online

Alan

Title: Re: No 3D
Post by: neroon79 on April 06, 2013, 12:17:50 PM

After my Database Updating related Software shut-down and re-start my 3D isn't working either. So as Alan has stated: The Server needed for 3D authentication is either down or not working properly.

Ingo

Title: Re: No 3D
Post by: AirNav Support on April 06, 2013, 12:22:08 PM

We are aware of an issue on the server causing instability, we aiming to get this rectified asp.

Title: Re: No 3D
Post by: AirNav Development on April 07, 2013, 12:27:36 AM

Should be working OK now. Please confirm.

Title: Re: No 3D
Post by: neroon79 on April 07, 2013, 06:25:50 AM

Confirming 3D is working.

Ingo

Title: Re: No 3D
Post by: Runway 31 on April 07, 2013, 07:29:26 AM

Yes 3D OK now

Alan

Title: Re: No 3D
Post by: ricclar on April 07, 2013, 07:37:06 AM

I have had no 3D for over twelve hours.  Can this be looked into.
When I start the program it is there for a second then disappears.

Many thanks

Richard

Title: Re: No 3D
Post by: Runway 31 on April 07, 2013, 08:01:03 AM

Looks to have went down again, will advise Airnav

Alan

Title: Re: No 3D
Post by: 2E0FLP on April 07, 2013, 08:36:47 AM

Still no 3D, here we go again !!!!

Title: Re: No 3D
Post by: FACTflights on April 07, 2013, 09:27:14 AM

No 3D in Cape Town either.

Thought I had done something stupid again.

Title: Re: No 3D
Post by: 2E0FLP on April 07, 2013, 10:11:32 AM

No John, like yourself, my first reaction when my 3D does not fire up is that I have a problem with my internet connection, causing me some headscratching. So far this has not been the case, always a problem with the Airnav server.

Perhaps the system is being overwhelmed with all the Data being provided to the RadarBox24 site from all the non Radarbox owners:

Quote

Do you have a mode-s receiver and it's not a RadarBox?
Want to share data to RadarBox24.com?

We've started today beta testing of our brand new Data Sharing application.
Apply now and benefit from new features when they become available.

Or is it just coincidence that just after I received this announcement two days ago, problems with the server have arisen again !!!!

Must have to unsubscribe from the announcements, talk about rubbing salt into the wound !!

Cheers

Paul

Title: Re: No 3D
Post by: Runway 31 on April 07, 2013, 11:15:26 AM

The sytem is not being overwhelmed, the network is working fine and has not been down for some time

Alan

Title: Re: No 3D
Post by: AirNav Support on April 07, 2013, 12:00:43 PM

Its not to do with rb24.com

That has been moved to separate server, there are other changes that happened this week that have caused some issues. Its being worked on again and we hope to have news soon, apologise for the issues caused.

Title: Re: No 3D
Post by: AirNav Development on April 08, 2013, 12:29:55 AM

This problem with 3D has reappeared today and we are checking it. Will give an update as soona s it is corrected.

Title: Re: No 3D
Post by: 2E0FLP on April 08, 2013, 07:15:15 PM

Noticed on the main AirNav Systems website on the network status page indicates that the RadarBox 3D is online, still not working my end.

Title: Re: No 3D
Post by: AirNav Development on April 08, 2013, 11:36:39 PM

We are still checking this one. We are waiting for the answer of an extrenal development company. Our apologies for this and we will do our best to have this problem corrected ASAP.

Title: Re: No 3D
Post by: 2E0FLP on April 09, 2013, 07:44:51 PM

I had a little chuckle to myself today, if I may be so bold, I will quote from the Waters & Stanton advert in the April issue of "Radiouser" here in the UK:

"Why are customers switching to RadarBox? It offers 3-D Google Earth Maps. It's reliable and rugged, is regularly updated, needs no add ons & automatically shares data world wide." It's the obvious choice!

Well I'm sorry but for the best part of £500 it most certainly is not reliable, a long outage over the Christmas period and what is now appearing to be a similar outage, is that classed as reliable to have two long outages in the space of 4 months? The 3-D aspect of the product is what drew me to it, I'm not interested in watching aircraft movements on the other side of the world, or, whether an aircraft's routing is dead accurate, if my box is picking it up I want to be able to see it in 3D on my screen, sorry but that's what I paid for !!

I would also like to take the opportunity to thank Waters & Stanton for repairing my RadarBox when it went deaf and the SAW filter needed to be replaced, what was that about reliability ?

Hopefully by the time I post this message my 3D service will be up and running and I can eat my words, but in the meantime, I hope your sub-contractor or equipment provider can come up with a solution soon.

A very disapointed customer.

Paul

Title: Re: No 3D
Post by: 2E0FLP on April 11, 2013, 08:27:39 AM

Was wondering if anyone else who has RadarBox 3D is experiencing the same problem as myself, now 5 days without being able to use it.

Cheers

Paul

Title: Re: No 3D
Post by: Runway 31 on April 11, 2013, 08:36:10 AM

Yes, it is not just you who isnt getting 3D Paul, as stated in the post above your last post Airnav are aware of a problem and are trying to resolve it.

Alan

Title: Re: No 3D
Post by: FACTflights on April 11, 2013, 11:25:34 AM

Yep ! , same thing here in Cape Town, South Africa.

We live under a rock, it's called Table Mountain !

Title: Re: No 3D
Post by: Team Spirit on April 11, 2013, 07:01:00 PM

Sorry to advise guys,

My 3D is not accessible either...

Cheers Dave.

Title: Re: No 3D
Post by: harvey on April 12, 2013, 10:28:29 PM

The same with my 3D.
Still not working.

Hawe

Title: Re: No 3D
Post by: 2E0FLP on April 13, 2013, 01:40:11 PM

Airnav, it is now over a week since I have been able to use the 3D functionality of my RadarBox system and 5 days since your last update, are you any nearer a solution to your problems?

Cheers

Paul

Title: Re: No 3D
Post by: AirNav Support on April 13, 2013, 01:41:24 PM

We are hoping this is rectified in the next 24hours, We apologise for the inconvenience caused.

Title: Re: No 3D
Post by: markwolfe on April 13, 2013, 03:44:18 PM

Same here 3D screen comes up until I launch the program then dissappears

Title: Re: No 3D
Post by: AirNav Development on April 13, 2013, 04:16:11 PM

The 3D problem is corrected right now. 3D is fully working.
Please get back to us if you still find any problem with this feature.

Title: Re: No 3D
Post by: 2E0FLP on April 13, 2013, 04:38:20 PM

Well that seems to have done the trick !!!!!

Cheers

Paul

Title: Re: No 3D
Post by: Runway 31 on April 13, 2013, 05:06:35 PM

Thanks Dev, now working as intended.

Alan

Title: Re: No 3D
Post by: harvey on April 13, 2013, 10:37:36 PM

Everything working fine now.
Thanks

Hawe

Title: Re: No 3D
Post by: FACTflights on April 14, 2013, 07:43:33 AM

Yes, thank you, it is working now.