AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: AirNav Support on August 05, 2011, 09:27:24 AM

Title: Network Status
Post by: AirNav Support on August 05, 2011, 09:27:24 AM: We are investigating a fault with a network connection to our servers which is causing some customers to experience time outs and services going off-line.

We will post when we have more news.
Title: Re: Network Status
Post by: neroon79 on August 05, 2011, 06:28:39 PM: Is it just me, or has any one else noticed, that the Website/Forum is quite slow and has availability outages at the moment.
Title: Re: Network Status
Post by: AirNav Support on August 05, 2011, 06:31:29 PM: Thats correct neroon79. Its related to the network connection.
Title: Re: Network Status
Post by: neroon79 on August 05, 2011, 06:42:41 PM: Quote from: AirNav Support on August 05, 2011, 06:31:29 PM
Thats correct neroon79. Its related to the network connection.
Well, lets hope, that you are able to catch the gremlin quite soon ;-)
Title: Re: Network Status
Post by: anorak on August 05, 2011, 09:21:56 PM: Have you asked Rod for a silhoutte of a Gremlin? hehehe ;-)
Title: Re: Network Status
Post by: RodBearden on August 05, 2011, 10:37:22 PM: Tried it, but the pesky thing just keeps jumping off the screen :-(

Rod
Title: Re: Network Status
Post by: Runway 31 on August 06, 2011, 12:14:45 PM: Any update on this support, its driving me to distraction.

Alan
Title: Re: Network Status
Post by: AirNav Support on August 06, 2011, 01:09:59 PM: Its still being investigated I am afraid, will post with more news soon.
Title: Re: Network Status
Post by: Chris11 on August 06, 2011, 01:15:55 PM: Only partial network - 90 aircraft showing
Title: Re: Network Status
Post by: Chris11 on August 06, 2011, 01:32:14 PM: I am back :)
Title: Re: Network Status
Post by: AirNav Support on August 06, 2011, 05:20:14 PM: We are investigating the network service as well at the moment.
Title: Re: Network Status
Post by: AirNav Support on August 06, 2011, 05:30:41 PM: Network back.
Title: Re: Network Status
Post by: Runway 31 on August 06, 2011, 05:46:29 PM: Looking good, thanks

Alan
Title: Re: Network Status
Post by: Runway 31 on August 07, 2011, 08:05:40 PM: The previous network problems from yesterday appear to be persisting, still having the same problems today.

Alan
Title: Re: Network Status
Post by: Chris11 on August 07, 2011, 08:08:56 PM: Still down - nothing on the status page
Title: Re: Network Status
Post by: AirNav Support on August 07, 2011, 08:16:49 PM: We are aware of the issue at the moment.
Title: Re: Network Status
Post by: CoastGuardJon on August 07, 2011, 08:29:21 PM: I've found the network very intermittent this last week or so, with it dropping out frequently, albeit for fairly short periods of time - very glitchy.
Title: Re: Network Status
Post by: AirNav Support on August 07, 2011, 08:43:41 PM: Should be back now.
Title: Re: Network Status
Post by: CoastGuardJon on August 07, 2011, 10:21:16 PM: Gone again.
Title: Re: Network Status
Post by: CoastGuardJon on August 07, 2011, 10:26:28 PM: Back at 2226Z
Title: Re: Network Status
Post by: Runway 31 on August 08, 2011, 07:03:27 AM: Still the same up and down for short periods.

Alan
Title: Re: Network Status
Post by: AirNav Support on August 08, 2011, 07:32:07 AM: Its not the server as such but the connection. This is still being investigated unfortunately.
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 10:38:29 AM: Down again 1030z
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 10:46:16 AM: Back at 1042z and gone again 1044z for a few seconds, but up at the moment.
Title: Re: Network Status
Post by: EK01 on August 08, 2011, 10:54:08 AM: It's in and out like a fiddler's elbow !
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 01:25:08 PM: Gone again 1325z
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 01:33:31 PM: Back at 1331z
Title: Re: Network Status
Post by: AirNav Development on August 08, 2011, 03:01:41 PM: We've identified what could be the reason for these problems and a new version of the server software is bein uploaded right now. We will keep the server watch during the next hours.
Title: Re: Network Status
Post by: AirNav Development on August 08, 2011, 04:33:18 PM: We are workin on the server at this time. We may need to brin it down for a few minutes.
Title: Re: Network Status
Post by: AirNav Development on August 08, 2011, 05:00:49 PM: All should be back to normal at this time. Tks for your patience.
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 07:42:06 PM: Don't know when, but it's down again now 1942z
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 08:17:19 PM: All, please ignore my 1942 report, that was nothing to do with AN, I'd moved my lap-top a few inches, enough to separate the USB extension lead.

But down again 2009 - 2014z.
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 08:19:26 PM: Down again though 2018z
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 08:52:47 PM: Back 2050z ish
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 09:02:59 PM: Gone 2101z
Title: Re: Network Status
Post by: AirNav Support on August 08, 2011, 09:22:45 PM: The server is still unstable, its going to be worked on tonight during the quiet period. We apologise the inconvenience caused and will post as soon as we have more information.
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 09:25:21 PM: Back 2125z
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 09:28:56 PM: Gone again 2128z - AN does having accurate times of outs help pin down the problem?
Title: Re: Network Status
Post by: AirNav Support on August 08, 2011, 09:31:27 PM: We don't need the times, we are working on it at the moment and well aware of whats happening.
Title: Re: Network Status
Post by: CoastGuardJon on August 08, 2011, 09:57:38 PM: Thanks! I'll leave you in peace to sort it - hopefully, properly and permanently !!!
Title: Re: Network Status
Post by: AirNav Development on August 09, 2011, 06:13:09 AM: We are constantly monitoring how the server is performing and will do the necessary actions if it goes down again.
Title: Re: Network Status
Post by: AirNav Development on August 09, 2011, 03:22:15 PM: We continue to monitor the status of our database server and working on new ways to automtically deal with outages so the recover process is done by automated applications in case of failure. We will continue to keep you posted.
Title: Re: Network Status
Post by: Runway 31 on August 09, 2011, 03:38:12 PM: It is still up and down every couple of minutes

Alan
Title: Re: Network Status
Post by: AirNav Development on August 10, 2011, 11:34:54 PM: The network seems much more stable now (for the last 24 hours and since we did the last changes). We will keep our monitoring ready in case anything needs to be improved.
Title: Re: Network Status
Post by: AirNav Development on August 13, 2011, 04:39:10 PM: The network server is much more stable at this time without any failures for the last 3 days but we continue to improve the monitoring routines. We will keep you informed.
Title: Re: Network Status
Post by: CoastGuardJon on August 13, 2011, 06:28:04 PM: Down at 1820z, I assume this is due to on-going maintenance.
Title: Re: Network Status
Post by: oceans777 on August 13, 2011, 06:29:55 PM: Network is down again.
Title: Re: Network Status
Post by: CoastGuardJon on August 13, 2011, 06:37:39 PM: Back at 1835z
Title: Re: Network Status
Post by: AirNav Development on August 13, 2011, 06:37:47 PM: On-going maintenance. All should be Ok now.
Title: Re: Network Status
Post by: CoastGuardJon on August 13, 2011, 06:39:18 PM: For how long, can we expect continuing further drop-outs, and if so, for how long please?
Title: Re: Network Status
Post by: AirNav Development on August 13, 2011, 06:46:04 PM: We don't expect them to happen - if they do not for more than 5 minutes and not more than 1 or 2 during the next days.
Title: Re: Network Status
Post by: CoastGuardJon on August 13, 2011, 06:49:56 PM: Many thanks for that AN Dev, speaking for myself, as long as I know they're likely to occur that's fine - thanks for keeping us informed.
Title: Re: Network Status
Post by: CoastGuardJon on August 13, 2011, 07:06:04 PM: Gone again................and back
Title: Re: Network Status
Post by: AirNav Development on August 13, 2011, 07:49:50 PM: Negative, it could be some conenction problems on your end. We are still working on the server but with no outages.
Title: Re: Network Status
Post by: AirNav Development on August 13, 2011, 08:34:50 PM: During the next 30 minutes we will update some RadarBox server related software. A 5-10 minutes outage may occur.
Title: Re: Network Status
Post by: AirNav Development on August 14, 2011, 10:14:53 PM: We will be working on the server for the next 4 hours which means it can be down during this time.
Title: Re: Network Status
Post by: AirNav Development on August 15, 2011, 03:11:04 AM: Worked has finished for today. As usually we will continue monitoring the server output and develop new features to make it more robust and reliable.
Title: Re: Network Status
Post by: AirNav Development on August 23, 2011, 02:44:07 PM: We will bring the network down for 5 minutes for maintenance.
Title: Re: Network Status
Post by: AirNav Development on August 23, 2011, 02:51:29 PM: All should be Ok now.