AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Canonjohns40D on March 18, 2011, 08:39:52 PM

Title: New PC
Post by: Canonjohns40D on March 18, 2011, 08:39:52 PM

Hi can anyone advise please? i got a new Dell PC this afternoon with Windows 7 and I'm now loading all my bits and pieces. I saved my Radarbox details onto an external drive and just now copied it back into my c drive. i have been able to upload the screens but hardwae is a red box and network yellow. Can anyone help please? i was using vista before the change.

Title: Re: New PC
Post by: RodBearden on March 18, 2011, 08:55:56 PM

Hi John

Is it a 64-bit machine? If so, download the 64-bit drivers from here: http://www.airnavsystems.com/RadarBox/support.html

Also, you might need to contact Support to set up your new computer on the network.

Keep us posted!

Rod

Title: Re: New PC
Post by: Canonjohns40D on March 18, 2011, 09:05:08 PM

Cheers Rod I'll give both a go thanks. John

Title: Re: New PC
Post by: CoastGuardJon on March 18, 2011, 09:28:00 PM

Hi John, make sure you create a new Folder for the RB software. Download the 64-bit driver to a named location. Start the RB, which almost certainly won't work! Go to Control Panel, Device Manager, down at the bottom you should find USB items, which will hopefully have the RB with a yellow splodge (exclamation mark?) beside. DM should say device is working properly, although it isn't, find the Update Driver box and point it to the location where you saved the Drivers and let it do its thing. Close down completely then restart computer and with more than a little bit of luck, you may be back in business - let us know how you get on. Good Luck! You shouldn't need AN to do anything as the RB is already registered.

Title: Re: New PC
Post by: RodBearden on March 18, 2011, 10:01:31 PM

As I understand it, AirNav only allow the box to be used on two computers. If you install on a third one, you need to contact Support to authorise it.

Rod

Title: Re: New PC
Post by: CoastGuardJon on March 18, 2011, 10:52:02 PM

Ah, sorry Rod, I missed that point completely, and I'm sure you're right, as I vaguely remember it coming up before.

edit: thinking about that Rod, isn't it only 3D that's applies to, I don't think it applies to the basic network, that's purely dependant on a registered RB being connected, any computer could be used?

Title: Re: New PC
Post by: Canonjohns40D on March 18, 2011, 11:50:18 PM

Hi Jon Rod

Thanks up and running. I copied the 64 bit drivers then followed Jon's tip and hey presto we have life. However in 3d the map is goggle earth but the aircraft plot as red Xs in side squares? Too tired to do anymore now but if you have any thoughts on this I'd appreciate further help please.

John