AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: prbflight on March 12, 2008, 09:45:04 PM
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Hi everyone.
It's me again with a problem that has been nagging me since I first purchase RB back in June '07. Despite some great help in the past from other RB users out there I have had absolutely no luck getting RB to connect to the SMTP server so I can send reports.
Is anyone up to taking another crack at trying to solve my dilema?
Any and all help and suggestions welcomed.
Thanks
Paul
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You'll have to remind us what you've done so far :-)
All I've done is to enter the email address that I want the report sending to and it just works. However, I did have a problem setting up my iPod Touch to send emails via the Demon Internet smtp server, and that was down to not setting up the smtp to port 25 - but there are no settings to be made in RadarBox.
If your normal email works OK on your PC, then I think that RadarBox uses the same settings. I've just tried with GoogleMail (web based) too.
As I said, remind us what you've done, what type of email account - web or ISP, and what Firewall/Anti /Virus you are using and maybe somebody here will be able to suggest something?
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Thanks for the offer to help Allocator.
Whew! What have I done so far...confused myself for starters. How about a fresh start and maybe that will be less confusing to everyone.
I am running Win XP Home Edition Version 2002 with Service Pack 2 and all updates. My email program is Microsoft Outlook and it works perfect both sending and receiving. It is a POP isp account. I can send and recieve e-mail through my HP PDA with no problems.
I run Norton Internet Security 2007. No problems with any other app that accesses the internet. In the past I have totally shut down this Norton to see if I can get through to AirNav but still no joy.
Even with all my anti-virus and firewalls running I can connect to the RB network, no problem. No problem downloading aircraft photo's or populating.
Within the RadarBox program when I try to send a report to myself or any e-mail address for that matter I get the following message 'could not connect to the SMTP server to send auto-report'
Any help or suggestions will be greatly appreciated.
Paul
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Paul,
How about setting up a free online email account such as Google Mail for testing:
http://www.google.co.uk/intl/en/options/
It might just be an issue with your mail server. I know that Google Mail works, so if you haven't tried it yet, it's worth giving it a go. You can forward from Gmail to other accounts too, once you get it working.
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Hi Allocator
I set up a gmail account and it works fine to send and receive. I think my problem is port 25 may be blocked. I don't know how to check it nor how to clear it. I know my ISP does not block port 25. Any idea's....anyone?
Paul
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Maybe your firewall software blocking RadarBox 2008 access to this port.
Anyway the important is that it works. :-)
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I have tried turning off my firewall and still no luck. Is anyone else running Norton Internet Security 2007? Are you having problems? What are your settings? Any help appreciated.
Thanks
Paul
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Paul,
If you go to Google Mail Settings - Forwarding and Pop/IMAP, you can set up Gmail to forward the reports to your original email account. It's a bit long-winded, but this will hopefully achieve what you want.
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hi paul
i had same problem when using norton 2007 and trying to tie up with yahoo
changed to norton 360 and only have the problem when yahoo is down
hope info of some use
cheers paul
newcastle
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Best option I found on my PC's is to ditch Norton altogether :-)
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Yep, fully agree - I use AVG Free anti virus and ZoneAlarm Free firewall
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Still no joy. Surely I am not the only one on the network that is running Norton Internet Security 2007. Maybe that's not even my problem?
Paul
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I'd be most suspicious of Norton Internet Security 2007. It's probably stopping any email contact other than that provided by Outlook. Generally a good thing, you don't want your computer sending out random emails by itself - however, in this case, it's not a good thing.
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I'd be most suspicious of Norton Internet Security 2007. It's probably stopping any email contact other than that provided by Outlook. Generally a good thing, you don't want your computer sending out random emails by itself - however, in this case, it's not a good thing.
Are the emails sent from the local PC or from AirNavs servers. The reason I ask is the ones I send have no clue to me being the sender just state they are from AirNav.....
Alert Time: 2008/03/12 13:45:59
Received Mode-S: AE1172
Received Aircraft: C17
Total flight information:
Flight ID: RCH583
Registration: 02-1100
Aircraft: C17
Routing:
Altitude: 18000
Speed:
Heading:
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Alert Generated by AirNav RadarBox 2008
http://www.airnavsystems.com
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Note: Replies to this e-mail will not be read.
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I thought that you couldn't send emails from RadarBox? At least for the Reporter function, they go direct from your Pc to the email address.
This is quite clear on the From/To on the received email which says something similar to:
From: [email protected]
To: [email protected]
Then the report in in the body of the email
----------------------------------------------------------
Report generated by AirNav RadarBox 2008
Advanced Real-time Radar Decoder
http://www.airnavsystems.com
Log Author: Allocator
Location: Shotatton
Country: UK
Generated at 2008/03/03 22:13:41 UTC
Valid for 2008/03/03
561 Aircraft Logged
Mode S Regist Airc Airline Date and Time
4CA5D9 2008/03/03 21:58:22
4CA62B 2008/03/03 19:15:42
34255A 2008/03/03 18:14:13
4011EF 2008/03/03 20:09:41
E480FB 2008/03/03 22:02:02
etc
508015 UR-82027 A124 Antonov Design Bu... 2008/03/03 22:11:39
40006E VP-CAP CL64 Untitled 2008/03/03 16:39:15
42414A VP-CEO CL60 Untitled 2008/03/03 19:43:42
43C0AD ZA150 VC10 UK - Air Force 2008/03/03 21:43:12
43C146 ZE700 B461 UK - Air Force 2008/03/03 19:18:12
43C38B ZH536 BN2T UK - Air Force 2008/03/03 18:15:43
43C09B ZJ690 GLEX UK - Air Force 2008/03/03 18:08:13
43C1E3 ZJ704 B412 Royal Air Force 2008/03/03 16:18:55
New Aircraft entries have the symbol *
--- End of Report ---
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Alert emails are sent from the local PC. I see a little envelope and Norton email scanner popup when an alert gets sent.
I'm running Norton Protection Centre, which doesn't stop the alerts being emailed, although it does scan each alert email:
(http://img156.imageshack.us/img156/2548/ppbi5.jpg)
Alert email headers contain:
X-Apparently-To: [email protected] via 217.146.189.147; Mon, 17 Mar 2008 12:16:45 +0000
X-Originating-IP: [70.85.58.228]
Authentication-Results: mta810.mail.ukl.yahoo.com from=airnavsystems.com; domainkeys=neutral (no sig)
Received: from 70.85.58.228 (EHLO mail.airnavsystems.com) (70.85.58.228)
by mta810.mail.ukl.yahoo.com with SMTP; Mon, 17 Mar 2008 12:16:45 +0000
Received: from ghe520
by mail.airnavsystems.com (Merak 8.9.1) with ASMTP id XPH46841
for <[email protected]>; Mon, 17 Mar 2008 12:16:41 -0000
From: "AirNav RadarBox 2008 Alert" <[email protected]>
Subject: Received Registration: G-SASD
To: [email protected]
Date: Mon, 17 Mar 2008 12:16:28 +0000
X-Priority: 3
X-Library: Indy 9.00.10
X-Spam-IndexStatus: 0
The fact that the email has a from address of [email protected] may prevent the email being sent with some ISPs who require that email from addresses are for that ISP's domain.
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I would like to know why it has been set up to have their non-usable email address
AirNav RadarBox 2008 Alert [[email protected]], rather than showing from my email address (if I so want), or are we not expected to want to send the info to a third party - or do they not want us to ? :-)
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Its sent from our server hence we don't want to spoof emails that way. Its best to keep it an email from our server.
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Maybe if someone explained exactly how RadarBox sends e-mails I might have a better idea of what to look for. Example: I have Acarsd send an auto report to myself every midnight with no problem. To do this I had to go into the configuration setup program and fill in my smtp information. My Norton Internest Security does not block Acarsd from sending reports. There is no where in RadarBox to enter information regarding my smtp server so how does RB know what my info is? Sorry but I'm not a computer wiz and I can't understand this. Any help is appreciated.
Paul
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As I type we have changed this for V1.5. Emails will be sent from your email address (if it is available in Preferences window).
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Great News! I hope this will solve my dilema.
Paul
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Implemented now. That's what we call programming in real-time. :-)
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Good One ! :-)
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Did this make it into the ver1.5 release? I can't seem to find it in PREFERENCES. I still can't connect to the smtp server.
Paul
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Affirm. Download it from:
http://www.airnavsystems.com/download/ANRB/ANRB.exe