AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: andrewarles on September 10, 2010, 09:13:43 PM

Title: New data lost if Radarbox software crashes!
Post by: andrewarles on September 10, 2010, 09:13:43 PM
Hi,

I don’t know if many of the RB users are aware that the db files are updated when you exit the RB software.  I have been aware of this for sometime so in order to limit the risk I have been deliberately quitting and restarting the software from time to time to make sure the data is saved to both db files.  Unfortunately, I forgot to restart the software over the last few days and tonight for NO reason the software crashed and all updates, with days of data, were lost.  Well p….. off! 

May I make a serious suggestion to AirNav to have some way of updating the db files without having to quit the software each time, for example a menu item to save all data, or have an automatic update at a frequency that can be chosen by the user.  What are you views on this AirNav?

Regards

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 10, 2010, 11:08:49 PM
Some time ago I learnt from the forum about the sw not saving the data to the db's, thus whenever I make any changes I exit and restart the sw. It's a pain in the neck, especially as you have to go through the palaver of having to untick the share data box on restart. Yesterday I got distracted and omitted to untick the share data box. I hate to admit it, but my RB was sharing my data for several hours before I realised. I was physically sick when I realised my error, but thankfully I have fully recovered now.
Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on September 10, 2010, 11:38:38 PM
Do not worry, mine is always the crash and lost many times my flight.
For me now it is normal .....

Especially when I have the "network" on.

Regards
Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on September 10, 2010, 11:45:54 PM
Some time ago I learnt from the forum about the sw not saving the data to the db's, thus whenever I make any changes I exit and restart the sw. It's a pain in the neck, especially as you have to go through the palaver of having to untick the share data box on restart. Yesterday I got distracted and omitted to untick the share data box. I hate to admit it, but my RB was sharing my data for several hours before I realised. I was physically sick when I realised my error, but thankfully I have fully recovered now.

And what is the problem of sharing the data?
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 01:18:10 AM
Some time ago I learnt from the forum about the sw not saving the data to the db's, thus whenever I make any changes I exit and restart the sw. It's a pain in the neck, especially as you have to go through the palaver of having to untick the share data box on restart. Yesterday I got distracted and omitted to untick the share data box. I hate to admit it, but my RB was sharing my data for several hours before I realised. I was physically sick when I realised my error, but thankfully I have fully recovered now.

And what is the problem of sharing the data?

It's the principle that users donate use of their bandwidth to "share" data with Airnav free of charge which Airnav then exploits by charging us for the dubiously named network "service".


Title: Re: New data lost if Radarbox software crashes!
Post by: Chris11 on September 11, 2010, 09:34:29 AM
Donate bandwith?  Now I can understand in a country like mine where bandwidth costs an arm and a leg you could be donating but in most first world countries there is no cap on bandwidth so there is not additional cost.

I share - so if you see aircraft on the Southern tip of Africa - that is me.

In my view Airnav is charging for the use of the system, servers, etc - not the data.

PS - it would be VERY lonely for me if there was no one out there prepared to share.  I get about 40 flights a day of which about 10 are full ADS-B and the rest Mode S only - so I spend most of my time looking at flights that others are sharing.
Title: Re: New data lost if Radarbox software crashes!
Post by: Runway 31 on September 11, 2010, 10:21:59 AM
Very well put Chris and I am in full agreement.  I appreciate others sharing and do the same.

Alan
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 11, 2010, 10:32:23 AM
No problems with bandwith usage here in Spain and all providers as far as I know are the same with unrestricted use at no extra cost. I have no issues with regard to sharing in fact it adds to my enjoyment.

Eggplant, just as a matter of interest do you spend all your time only looking at YOUR local traffic only and have NEVER been onto the network to see what is happening elsewhere in the UK and indeed the world ?!
If so, how boring and sad that must be !
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 11:31:52 AM
Donate bandwith?  Now I can understand in a country like mine where bandwidth costs an arm and a leg you could be donating but in most first world countries there is no cap on bandwidth so there is not additional cost.


"Donate use of their bandwidth" were the terms I used. The cost level (an "arm or a leg" or otherwise) is irrelevant. The exact terms and conditons of my internet connection are also irrelevant. The fact is that I pay a monthly sum to an ISP for the connection. I think you'll find that most internet users do. If I were to share data, a proportion of this bandwidth usage which I am paying for would be used simply to line Airnavs pockets. Why would I wish to do that ? Last time I checked Airnav was not a registered charity.
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 11:35:30 AM
No problems with bandwith usage here in Spain and all providers as far as I know are the same with unrestricted use at no extra cost. I have no issues with regard to sharing in fact it adds to my enjoyment.

Eggplant, just as a matter of interest do you spend all your time only looking at YOUR local traffic only and have NEVER been onto the network to see what is happening elsewhere in the UK and indeed the world ?!
If so, how boring and sad that must be !

Hmm. Talking of sad cases, could you please explain to me how you gain enjoyment simpy by giving your data away free of charge ?!

As an experiment I used my RB whilst sharing data, and also tried it without sharing data. For me the enjoyment level remained constant throughout.
Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Support on September 11, 2010, 11:51:06 AM
Firstly on the actual topic. The database updates are done periodically to the local database, you should also see a .journal file which is the updates to be done to the database.

They are then written after a certain period of time. Also when RadarBox loads up if there any entries in this journal entry it tries to add them. The main issue here is not the database updating its why its crashing regularly. Send us an email with your computer specs and any other details and we will try and work out what the issue is.

The thread has also drifted into something which has been discussed over and over. Just to clarify if you share data, even if the busiest areas (London TMA) you will be sending a max 20mb per day. Most people looking at that stats are well below that and therefore unless your under a very restrictive bandwidth allowance you will have no issue there.

Furthermore there any many services via RadarBox that we provide free of charge (routes, aircraft data, weather, photos) The network is something we have to charge for because of the extended cost to us.

You mention bandwidth eggplant, it might be 200mb bandwith per month which is causing you not to share due to cost but do you know how much 3 TB+ of data costs us to provide for the network? (and thats just part of the cost of the network)
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 11, 2010, 01:39:34 PM
Thanks AirNav for your reply.

I cannot find a .journal file.  Could you please be more specific (folder and exact file name(s)).

Based on what you are saying the records should still be in a temporary file, no?

But then if that's the case, why didn't they update the db files when the program loaded?

As I said, all records added since I last started the software, in both MyLog.db3 and NavData.db3 were lost following the crash, and this has happened to me many times.

I'm on Windows Vista family SP2.

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 11, 2010, 02:00:37 PM
No problems with bandwith usage here in Spain and all providers as far as I know are the same with unrestricted use at no extra cost. I have no issues with regard to sharing in fact it adds to my enjoyment.

Eggplant, just as a matter of interest do you spend all your time only looking at YOUR local traffic only and have NEVER been onto the network to see what is happening elsewhere in the UK and indeed the world ?!
If so, how boring and sad that must be !

Hmm. Talking of sad cases, could you please explain to me how you gain enjoyment simpy by giving your data away free of charge ?!

As an experiment I used my RB whilst sharing data, and also tried it without sharing data. For me the enjoyment level remained constant throughout.

Eggplant,

Hope you read the very thorough reply from AN regarding bandwidth. As to receiving enjoyment from 'giving away data free of charge' that's not a problem as I am receiving worldwide data from other less selfish users which greatly increases my enjoyment and helps to update my logs and databases etc. Still as long as you are happy in your own little 'local' world that's fine but don't get onto AN about 'exploitation' and the 'dubiously named network service'. You only get what you pay for and as AN have said it aint very much !
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 03:06:53 PM


Eggplant,

Hope you read the very thorough reply from AN regarding bandwidth. As to receiving enjoyment from 'giving away data free of charge' that's not a problem as I am receiving worldwide data from other less selfish users which greatly increases my enjoyment and helps to update my logs and databases etc. Still as long as you are happy in your own little 'local' world that's fine but don't get onto AN about 'exploitation' and the 'dubiously named network service'. You only get what you pay for and as AN have said it aint very much !

Interesting post EK01, although with respect it seems to be littered with misconceptions.

Contrary to your statement that you are receiving data from "less selfish" users, this is not the case. You are receiving data from Airnav for which you have paid a princely sum.  The donation of data is an entirely separate subject - you do not actually have to give your data as well as your money to receive the network data. I'm surprised you appear to be unaware of this.

Thanks for anally-retentive instructions - "don't get onto Airnav" etc. To be clear I am merely stating my opinion.

Have a nice weekend giving your data away free of charge for Airnav to profit from commercially.

If you are ever in my area please pop by and drop off something of value to me, so that I can sell it on for profit. Sounds silly ? Yes, but you wouldn't want to be considered "selfish" would you now !
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 11, 2010, 03:29:04 PM


Eggplant,

Hope you read the very thorough reply from AN regarding bandwidth. As to receiving enjoyment from 'giving away data free of charge' that's not a problem as I am receiving worldwide data from other less selfish users which greatly increases my enjoyment and helps to update my logs and databases etc. Still as long as you are happy in your own little 'local' world that's fine but don't get onto AN about 'exploitation' and the 'dubiously named network service'. You only get what you pay for and as AN have said it aint very much !

Interesting post EK01, although with respect it seems to be littered with misconceptions.

Contrary to your statement that you are receiving data from "less selfish" users, this is not the case. You are receiving data from Airnav for which you have a princely sum.  The donation of data is an entirely separate subject - you do not actually have to give your data as well as your money to receive the network data. I'm surprised you appear to be unaware of this.

Thanks for anally-retentive instructions - "don't get onto Airnav" etc. To be clear I am merely stating my opinion.

Have a nice weekend giving your data away free of charge for Airnav to profit from commercially.

If you are ever in my area please pop by and drop off something of value to me, so that I can sell it on for profit. Sounds silly ? Yes, but you wouldn't want to be considered "selfish" would you now !

You really must try and keep up. Yes, I am receiving the data from Airnav but who do you think is providing the data to Airnav. The 'less selfish' users if I am not mistaken! I am well aware I do not have to give MY data to recieve network data but as I said, I and many hundreds of others do so in order to increase our enjoyment of our hobby. You choose not to do so and clearly that is your choice and you are entitled to your opinion just don't keep whingeing on about having to untick boxes and 'throwing your toys out of the pram' because you have to do so in order to prevent more sensibly minded users from seeing your data. We really have heard it all before.
Have a nice weekend looking at your local aircraft and as for dropping by to drop off something to you for profit, you can consult ebay for that or will that also involve you using up bandwith.
Nuff said.
AN
Suggest you lock this thread as certain people obviously don't want you to make any profits. Working for 'the other side' perhaps ?!
Title: Re: New data lost if Radarbox software crashes!
Post by: Chris11 on September 11, 2010, 03:44:22 PM
Lets put it in perspective. I am uploading my data only because I want to share it with other people who live elsewhere in the World. In exchange I get to see their data. There are of course people that will gladly look at my data but not share their data with me. (As an aside - Eggy - you did not answer the question - Do you ever look at the network data? Not even one peek ;)  ).

I paid AN for the hardware, the software and for them to store data that allows new  aircraft to populate automatically.

PS - I upload data to radar24.com, radarvirtuel.com and two others as well - AND I have donated to some of the sites to help them pay for the service I receive.
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 03:45:20 PM
Here we go again - a constructive discussion degenerates into infantile antics. Why can you cannot simply accept I have a valid point of view ??? As usual any negative comments, albeit constructive ones,  about AN are deemed to be made by the "other side". Yawn Yawn. Indeed AN please lock this thread due to other posters being unable to have a mature discussion.
Title: Re: New data lost if Radarbox software crashes!
Post by: Chris11 on September 11, 2010, 03:46:29 PM
Not at all - I respect your decision... as long as you don't look at my data ;) :) :)
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 03:49:44 PM
Not at all - I respect your decision... as long as you don't look at my data ;) :) :)

Nice one Chris !
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 11, 2010, 03:50:53 PM
Guys,

Can we please get back to the issue regarding the data loss.

I don't want this thread to be locked because the issue is an important one.

Thanks
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 03:52:07 PM
Guys,

Can we please get back to the issue regarding the data loss.

I don't want this thread to be locked because the issue is an important one.

Thanks

Well said Andrew.
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 11, 2010, 03:55:46 PM
Not at all - I respect your decision... as long as you don't look at my data ;) :) :)

Well said Chris and I see eggplant actually agrees with you ! Maybe the rest of us who gladly share are finally getting through ! As for the discussion degenerating into 'infantile antics', I am sure AN would not consider their work and hard earned profits to be an 'infantile' discussion.

Andrewarles,
Apologies for the thread going off subject but we all know who to blame for that! You can follow the many posts regarding ticking/unticking boxes and the sharing/non sharing of data elsewhere on the forum should you wish to do so but we really have heard it all before. So I agree, let's get back to your issue regarding data loss.
Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on September 11, 2010, 04:35:00 PM
Returned to crash now, I'm starting to get sick ..... Lose data almost every day!
Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Support on September 11, 2010, 05:38:05 PM
andrewarles,

In your AirNav Systems -> RadarBox folder you should find the data folder. You should see MyLog.db3 and NavData.db3. You will also see those files with .bak extension incase the main database gets corrupts.

Also if RadarBox is running you will see the db3 journal files which contain the "updates" which are then written into the database. You should see these file size changing as they are written in and cleared.

RadarBox is very stable, as well the customers who run it 24/7 we have many sites which do the same.

Firstly ensure you are using the latest version and also get back to us whether you have any other software running at the same time. Lastly how long does it take for it to crash? is it a few hours or a few days or random.
Title: Re: New data lost if Radarbox software crashes!
Post by: orkney on September 11, 2010, 06:15:11 PM
hello

From our past experience, If ANRB is installed in the default location in vista (and win 7?) the databases will only save when the software is shut off correctly but if you install ANRB in C:/Airnav systems or some other non "program Files" location it should work fine.

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on September 11, 2010, 06:44:00 PM
I have always files .bak .

Lastly how long does it take for it to crash? is it a few hours or a few days or random.

In my case is random. With or without a "Network" connected.

PC:
Windows 7 Ultimate
Intel Core 2 Duo P8600 2.40GHz
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 06:52:26 PM

Well said Chris and I see eggplant actually agrees with you ! Maybe the rest of us who gladly share are finally getting through !


You're not.


I am sure AN would not consider their work and hard earned profits to be an 'infantile' discussion.


Eh ??? This makes no sense....
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 11, 2010, 10:00:37 PM
From our past experience, If ANRB is installed in the default location in vista (and win 7?) the databases will only save when the software is shut off correctly but if you install ANRB in C:/Airnav systems or some other non "program Files" location it should work fine.

AirNav, is that correct?

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 10:03:18 PM
Mine is installed in C:/Airnav and my experiences show that it only saves the data on shutdown. Airnav ?
Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Development on September 11, 2010, 10:12:09 PM
eggplant: like we've told many times in the past, there is a proper forum for mode-s receivers which was created with the support of our competitors where a group of people spend their days reporting false facts and misconceptions about RadarBox with hidden commercial intentions.

Being this issue discussed so many and knowing that AirNav Systems position will not change, why don't you spend the rest of your time there posting your opinion week after week after week (or daily if you prefer)?

I'm sure you will have a lot of success but then, you will be in contradiction again as you will just contribute to the pockets of SBS/ML&S/Kinetic who support that forum in the background.

In simple words, respect our forum users as no one is interested in these kind of debates that will drive nowhere.

In the meanwhile we assure you that unlike other companies, development and work continues at AirNav for the benefit of all.
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 11, 2010, 10:28:30 PM
In your AirNav Systems -> RadarBox folder you should find the data folder. You should see MyLog.db3 and NavData.db3. You will also see those files with .bak extension incase the main database gets corrupts.

AirNav is running and no *.bak files in the C:\Program Files\AirNav Systems\AirNav RadarBox folder or any of its sub folders.

Also if RadarBox is running you will see the db3 journal files which contain the "updates" which are then written into the database. You should see these file size changing as they are written in and cleared.

Strange, why do the file dates not correspond to the real dates - I have for the MyLog.db3 - created 11/08/2010,  modified 09/08/2008 and last access 11/08/2010?

Firstly ensure you are using the latest version and also get back to us whether you have any other software running at the same time.

V4.03
Nothing out of the ordinary - Firefox, Notepad, and nothing running in the background except McAfee AV and MS Defender.

Lastly how long does it take for it to crash? is it a few hours or a few days or random.
It's most susceptible to crashing when quitting the software.  Once you hit the confirmation button to quit, you must not do anything on the PC while it's updating, (30 to 60 seconds) otherwise you're in trouble.  This has happened to me on numerous occasions.

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 11, 2010, 11:23:12 PM
eggplant: like we've told many times in the past, there is a proper forum for mode-s receivers which was created with the support of our competitors where a group of people spend their days reporting false facts and misconceptions about RadarBox with hidden commercial intentions.

Being this issue discussed so many and knowing that AirNav Systems position will not change, why don't you spend the rest of your time there posting your opinion week after week after week (or daily if you prefer)?

I'm sure you will have a lot of success but then, you will be in contradiction again as you will just contribute to the pockets of SBS/ML&S/Kinetic who support that forum in the background.

In simple words, respect our forum users as no one is interested in these kind of debates that will drive nowhere.

In the meanwhile we assure you that unlike other companies, development and work continues at AirNav for the benefit of all.

Calm down Airnav !

I've only stated my humble opinion on matters being discussed, nothing more, nothing less. Am I not permitted to state my opinion ?  Nonetheless, apologies to anyone that I have unintentionally offended in anyway.

I'm not entirely sure why you feel it necessary to inform me about other forums. They really are of no interest to me whatsoever. As a customer of yours I am surprised that my opinions appear to be demonised.

I fully appreciate that the default sharing matter will not change and that is of course your decision. However, am I not entitled to oppose it and as such state that accordingly ? I don't appreciate your implication that I am not showing respect to other users simply as I have a different opinion to a particluar user and/or yourself. On the contrary I seem to have been on the receiving end of disrespectful comments from other users, and I don't see you giving public tellings off to them !

Finally - your reprimand seems to follow my post when I said I installed my sw in c:/Airnav and it doesn't appear to save data until shutdown. If that upset you then I'm sorry for stating my observations. I was only trying to help others by stating my own experiences of your great product.

Many thanks for your continued support and development work - now lets get back on track to the original point of this thread by andrewarles. Thanks.



Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Development on September 12, 2010, 12:12:37 AM
>I don't appreciate your implication that I am not showing respect to other users simply as I have a different opinion to a particluar user and/or yourself.

The problem is that you repeat over and over again the same issue which annoys all other users.

We do appreciate your new signature "Everything about Airnav is fantastic. Airnav can do no wrong. Airnav is perfect. Airnav is divine.".

And yes, we agree! :-) LOLOL
Title: Re: New data lost if Radarbox software crashes!
Post by: eggplant on September 12, 2010, 12:41:17 AM
Thanks Airnav. I Love you !!

Seriously - sorry if I get on my soap box too much. xxx
Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 12, 2010, 07:51:00 AM
andrewarles, what operating system are you running?  If Vista or Win7, and you installed in the default location (C:\Program Files....), then the databases will be in the Virtual Store.  That may be causing the problems, so you're better to install outside of the Virtual Store.  Try installing in C:\Airnav instead, and see if that solves your problems.

Secondly, what File System are you using?  Is it NTFS?

In my experience, database updates get commited to the .db3 databases every few seconds.  The .db3-journal files always remain small (<40k).  So, check you .db3-journal files in the Virtual Store.  If they continue to increase in size, then you have a file system problem.

(http://farm5.static.flickr.com/4127/4981579971_5fd6ebf1d3_o_d.jpg)

For a description of how SQLite implements database commits, see http://www.sqlite.org/atomiccommit.html
http://www.sqlite.org/lockingv3.html
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 12, 2010, 08:31:34 AM
Thanks tarbat

Where is the Virtual Store?

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 12, 2010, 08:48:52 AM
tarbat

Also noted that the date of your MyLog.db3 is correct.

My file is still dated 09/08/2008 ?

In fact there are no files in the data folder from this year.

Doesn't 17ko seem pretty small for 7000 records?

Andrew

Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 12, 2010, 08:49:40 AM
Where is the Virtual Store?

C:\Users\xxxxxxxx\AppData\Local\VirtualStore\Program Files\
where xxxxxxxx is you Windows Vista account name.

But I would strongly recommend that you don't install Radarbox in C:\Program Files.  The Virtual Store will give you no end of problems.  I've lost count of the times that I've recommended that Airnav change their installation routine :(

My file is still dated 09/08/2008 ?  In fact there are no files in the data folder from this year.

Because they're in the Virtual Store.  Blame Microsoft.......  They implemented the Virtual Store as a security measure in Vista, and caused no end of problems for programs not designed to run in Vista (such as Radarbox).  Hopefully the next version of Radabox will be designed to work properly in Vista and Win7.  In the meantime, install Radarbox in C:\Airnav
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 12, 2010, 08:55:01 AM
OK, found them.

So why are there copies of the db3 files in different locations
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 12, 2010, 09:02:31 AM
Ok, when I quit and before de-installing RB, which files should I back up.  I suppose the ones in the virtual store and not the ones in the Program Files/AirNav folder.

Although I previously backed up the db3 in Program Files/AirNav folder and it appeared to be the latest data.

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: viking9 on September 12, 2010, 09:06:47 AM
eggplant: like we've told many times in the past, there is a proper forum for mode-s receivers which was created with the support of our competitors where a group of people spend their days reporting false facts and misconceptions about RadarBox with hidden commercial intentions.

AirNav,

If you are referring to Radarspotters, I can tell you that they are not supported in any way by your competitors. I'm sure that you know it too, Andre does!

I was a founder member of that forum, (though I have nothing to do with the running of it now) and I can tell your newer members that it was set up simply to give a voice to those ANRB owners who were threatened with being banned or actually banned from this forum for stating the same complaints that ANRB owners are still voicing today.

These days you don't ban complainants very often (you prefer to give perks such as free network to some of the brown-noses) but you refuse to accept that ANRB software has a multitude of bugs such as loss of MyLog data.

Radarspotters is not the only forum where you have a bad name. Your attitude is being discussed on several forums for aircraft enthusiasts and even one for radio hams.

Tom
Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 12, 2010, 09:12:28 AM
So why are there copies of the db3 files in different locations

THe Virtual Store has been discussed many times on this forum - try a Google search using:
"virtual store" site:airnavsystems.com

viking9 and others, please keep on topic.  Nothing you're saying will help the OP with his problem.

EDIT: Andrew, I see you're running McAfee AV.   You'll need to setup a virus scanning exception for the radarbox data folder, otherwise it will check the database files for viruses everytime they're updated.  In fact, it could be that McAfee has a lock on the database files checking them for a virus when Radarbox is trying to update them, causing a deadlock.  SImilar problem on the SBS-1, see http://www.kinetic-avionics.co.uk/forums/viewtopic.php?f=1&t=13144
Title: Re: New data lost if Radarbox software crashes!
Post by: anorak on September 12, 2010, 10:22:11 AM
Hi tarbat, looking in my computer I find in my C drive the AirNav RB file, with a "data" folder, but  the next folder is "drivers" with a "data" folder inside containing the same items. Is this just a duplicate that I don`t need, or a back up to treasure?
All help gratefully received,  Dave.
Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 12, 2010, 10:51:14 AM
anorak, that doesn't look right.  AFAIK, there shouldn't be a "data" folder inside the "drivers" folder.
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 12, 2010, 12:00:11 PM
anorak, that doesn't look right.  AFAIK, there shouldn't be a "data" folder inside the "drivers" folder.


Anorak,
I agree with tarbat. All I have in my 'drivers' folder are 2 64bit drivers files. Have to admit not sure why they are there as I have a 32bit PC. The 'data' folder is completely separate and contains numerous DAT/BAK and DB3 files.
Can you not just 'drag and drop' your data folder from your drivers folder so that it is now in its own separate location and see what happens.
Title: Re: New data lost if Radarbox software crashes!
Post by: anorak on September 12, 2010, 01:03:56 PM
Done, 121MB of stuff moved to D drive.  Thanks    Dave.
Title: Re: New data lost if Radarbox software crashes!
Post by: air7677 on September 12, 2010, 01:06:59 PM
tom post
These days you don't ban complainants very often (you prefer to give perks such as free network to some of the brown-noses).
----------------------------------------------------------------------------------------------------------------------
I think we all want a explanation what your on about tom, tell us more about the perks and free bees

from S.F.

ps: airnav is this true.
Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Support on September 12, 2010, 01:13:08 PM
Please keep it on topic from now on. Please do not be caught up in certain people trying to spread lies and there own agenda.

Any more off topic posts on this thread and that users post will be removed and the user warned.
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 12, 2010, 01:29:39 PM
Done, 121MB of stuff moved to D drive.  Thanks    Dave.

Anorak,
Glad to see everything now working ok. You really start to get withdrawal symptoms if RB is not working as it should and things start to go awry.

Ian
Title: Re: New data lost if Radarbox software crashes!
Post by: anorak on September 12, 2010, 02:00:49 PM
I leave mine running 24/7 and look in at it when ever the wifes not ... yes dear coming   ;-)
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 12, 2010, 04:39:20 PM
Ok, did as tarbat suggested.  Backed up the db3 files (the ones in the users folder and not the ones in the program files folder) de-installed RB, deleted all remaining folders, reinstalled RB and copied the db3 files back to the data folder in c:\Airnav.

To see if there was any change I tried two things.

Firstly, shut the RB software down by using Ctrl Alt Del.....it  ends up saying ANRB doesn't respond, and clicked on close.
Restarted the software and surprisingly the recent data was still there.  By using this method does the software go through a proper quit routine? Could this be considered as a software crash?  In any case the data was there.

Secondly, simulated power cut.  Hit the power off button, restarted the pc and then restarted the RB.  All recent data lost.

AirNav, is this normal?

Andrew

Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Support on September 12, 2010, 05:12:48 PM
That is crash if you press ctrl alt del to the software. The powercut scenario can cause corruption in any files so best not to try this.

So yes its normal, it will do its best to recover from both examples though sometimes a file can be corrupted and hence it cannot be recovered.
Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 12, 2010, 05:53:07 PM
Restarted the software and surprisingly the recent data was still there.

That's good news.  Now you need to sort out why it crashes on closing.  Are you using McAfee?  If so, you need to setup an exception for the Airnav folder.
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 12, 2010, 06:41:29 PM
Ok, did as tarbat suggested.  Backed up the db3 files (the ones in the users folder and not the ones in the program files folder) de-installed RB, deleted all remaining folders, reinstalled RB and copied the db3 files back to the data folder in c:\Airnav.

To see if there was any change I tried two things.

Firstly, shut the RB software down by using Ctrl Alt Del.....it  ends up saying ANRB doesn't respond, and clicked on close.
Restarted the software and surprisingly the recent data was still there.  By using this method does the software go through a proper quit routine? Could this be considered as a software crash?  In any case the data was there.

Secondly, simulated power cut.  Hit the power off button, restarted the pc and then restarted the RB.  All recent data lost.

AirNav, is this normal?

Andrew



Andrew,
With regard to your power cut scenario, I wouldn't try that again. I would advise having your PC,ANRB,etc plugged into a surge protector extension lead and to get into the habit of backing up your files. Some systems will automatically back up files every so often and here in Spain where we are susceptible to power cuts and power surges very frequently a surge protector extension lead for plugging in the RB and other sensitive equipment is a must. It's also advisable when buying one to make sure that it comes with a guarantee so that if a disaster does occur you can make a claim.
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 13, 2010, 04:26:12 PM
Hi,

EK01 I agree with you entirely on the power cut scenario, but I just wanted to see how the software was going to react.

I thought all was ok up to now, software working fine, so I had a look at the files in windows explorer. None of the files were jumping around like they normally do?

So, didn't want to take the risk of loosing days of data so carefully quit the software correctly (File, Exit, Yes).  After maybe 30 seconds the software froze and didn't respond, so waited for a while but nothing.

Re-started, only the last record in the NavData.db3 file was lost, but hours of records in the MyLog.db3 lost.  Attached is a screen shot of the file status before I quit taken at 17.40.

I really don't know which way to go now?

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 13, 2010, 04:37:43 PM
Just like to add to the last post.

The last records in MyLog are at 11.47 that corresponds to the time of the MyLog.db3 file.

What do the journal and backup files do?

Didn't AN state that they restore lost data from the backup files on start up?

Andrew

Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 13, 2010, 05:47:38 PM
I really don't know which way to go now?

Did you see my previous post about sorting out exceptions for your anti-virus software (McAfee?)?  From what I've read, a recent change to McAfee has caused file locking problems.  For example, see http://www.kinetic-avionics.co.uk/forums/viewtopic.php?f=1&t=13144

You need to sort out why it's crashing.
Title: Re: New data lost if Radarbox software crashes!
Post by: Runway 31 on September 13, 2010, 05:50:34 PM
Andrew, Correct me if I am wrong from your postings it looks like this has only been occuring for around a week, have you changed anything on your computer or added any software which may be conflicting?

Alan
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 13, 2010, 08:55:45 PM
Alan, tarbat,

No, it's been happening from time to time since I purchased it, but I'm just getting tired of loosing data, so I thought I should really try and get to the root of the problem.

I have followed tarbat's advice and looked into the Anti-virus software.

The journal does show that it "timesout" when it tries to read the MyLog.db3-journal but the time doesn't appear to correspond to when it crashed.

So, I have excluded all NavData.* and MyLog.* files from being scanned by McAfee  (on read and write).

I'll wait and see.

Thanks

Andrew



Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on September 15, 2010, 12:57:56 PM
**** for this!! I again lose data and I have no idea why.

I'm already getting bored with it ......


Why so many crashes ????????????????
Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 15, 2010, 01:10:53 PM
Why so many crashes ????????????????

Probably a software conflict on your PC.   My Radarbox hasn't crashed for months (or even years!!).
Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Support on September 15, 2010, 01:17:01 PM
Have you tried another pc to see whether it happens on others?

It may be a process of elimination, try the following:

- Disconnecting other USB devices
- Updating all your drivers and applying all Windows Updates
- Stop all power saving
- Try a fresh install of RadarBox and see whether that run fine, if your RB has crashed before it may have got corrupted.
Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on September 15, 2010, 01:39:59 PM
Quote
Have you tried another PC to see whether it happens on others?

Just got this PC, the other is still with the windows 98 and I can not change the OS.

Quote
It May Be a process of elimination, try The Following:

- Disconnecting other USB devices
Only the mouse is connected via USB.
Quote
- Updating all your drivers and all Windows Updates Applying
They are all updated.
Quote
- Stop all power saving
It's all off.
Quote
- Try a fresh install of RadarBox and see whether That run fine, if your RB Has crashed before it got corrupted May Have.
I had done a clean install, and just kept Mylog.db3 Navdata.db3
Title: Re: New data lost if Radarbox software crashes!
Post by: andrewarles on September 15, 2010, 01:43:59 PM
All,

For the time being all is OK - apart from a scare yesterday when the files stopped jumping around, but this time I didn't loose any data when I quit and restarted the software (watching a live stream was probably the reason why it slowed down).

There is however a positive point from all this - Since I have changed the installation from the default installation to installing in c:\Airnav (as recommended by tarbat) the windows are acting much better, or normally.

Before, when you had the Db or MyLog windows open - on top of the main software window - when you went to another window, in my case Firefox on a second screen, it kept closing the window.  Now it stays open as you would expect.  Also, when the main program window was maximized it wouldn't except another window on top of it. Now it does.

Unfortunately there is a small negative point with the Map Colours.  On the map view it's impossible to change the background colour of Terrain>0ft.  It indicates black on the elevation list under Preferences, Map Colors, but it's the same colour as the sea (blue) on the map view.  It wasn't like that before.

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: tarbat on September 15, 2010, 01:47:19 PM
There is however a positive point from all this - Since I have changed the installation from the default installation to installing in c:\Airnav (as recommended by tarbat) the windows are acting much better, or normally.

See Airnav, you really do need to change the installer to avoid installation in the Program Files directory.

Andrew, try exporting the colour scheme, save it as "Real Radar".
Title: Re: New data lost if Radarbox software crashes!
Post by: EK01 on September 15, 2010, 03:28:28 PM
Or save as 'New Colour 1'.
Title: Re: New data lost if Radarbox software crashes!
Post by: Runway 31 on September 15, 2010, 04:40:36 PM
I run XP on my main computer and having run run Airnav from the program files for 18 months I havn' had a bit of a problem.    May well be different for Vista or Windows 7.

Alan
Title: Re: New data lost if Radarbox software crashes!
Post by: orkney on September 15, 2010, 04:48:17 PM
hello Alan

Yes, Xp doesn't have the "virtual store" that causes the problems in the later windows so you shouldn't suffer any ill effects.

Andrew
Title: Re: New data lost if Radarbox software crashes!
Post by: Runway 31 on September 15, 2010, 05:09:12 PM
Thanks Andrew, thats good need to check out my laptop as its Vista and I only use it for holdays, fingers crossed have not had any problems on it yet but dont want to so will move it if need be.

Alan
Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on September 30, 2010, 01:23:29 PM
Crashed when closing and was using almost 100% of CPU.
Title: Re: New data lost if Radarbox software crashes!
Post by: Aerotower on October 01, 2010, 07:28:16 AM
Another crash, I start getting really tired. Especially for losing planes hardly turn to pick.


I need solutions !!!!!!!!!

(http://img25.imageshack.us/img25/6167/crashqe.png)

(http://img707.imageshack.us/img707/1615/aftercrash.png)
Title: Re: New data lost if Radarbox software crashes!
Post by: TEDDYBEAR on October 01, 2010, 12:27:03 PM
andrewarles, what operating system are you running?  If Vista or Win7, and you installed in the default location (C:\Program Files....), then the databases will be in the Virtual Store.  That may be causing the problems, so you're better to install outside of the Virtual Store.  Try installing in C:\Airnav instead, and see if that solves your problems.

Secondly, what File System are you using?  Is it NTFS?

In my experience, database updates get commited to the .db3 databases every few seconds.  The .db3-journal files always remain small (<40k).  So, check you .db3-journal files in the Virtual Store.  If they continue to increase in size, then you have a file system problem.

(http://farm5.static.flickr.com/4127/4981579971_5fd6ebf1d3_o_d.jpg)

For a description of how SQLite implements database commits, see http://www.sqlite.org/atomiccommit.html
http://www.sqlite.org/lockingv3.html
[/quoteNot quite the same regarding losing data but I had no journal files and could not find them. As I run Vista and followed the suggestion from tarbet regarding installing into C:| instead of C:|Programme Files the journal files are "singing & dancing". The only problem now is I have lost the network, the icon showing red and not connected. Have uncoupled and coupled internet connection, made sure that the McAffee is allowing data to/from anrb to go through. Any suggestions.
Teddybear
Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Support on October 01, 2010, 12:54:09 PM
AeroTower,

We have asked you before on a few sperate occasions to contact us directly so we can check debug files so we can see whats causing your issue. Please do this.

We still believe however the crashing issue is related to either your computer setup or a computer issue. We do urge you to try it on another pc to rule computer issues out. See if you can try it on a freinds pc for a bit.

Teddybear,

Have you checked you have ticked the get network flights box? Also have you checked your network hasn't expired.
Title: Re: New data lost if Radarbox software crashes!
Post by: TEDDYBEAR on October 01, 2010, 01:14:03 PM
Air Nav Support.
Have looked in File/Preferences all boxes are ticked although I cannot find one that says "Get Network Flights". Network data was renewed on 2010/07/04 so should still be valid.
Title: Re: New data lost if Radarbox software crashes!
Post by: AirNav Support on October 01, 2010, 01:19:57 PM
Click the network tab (next to MyFlights). Then look at the bottom left hand corner of your screen (if your flights are on that side) and you should see a tick box.
Title: Re: New data lost if Radarbox software crashes!
Post by: TEDDYBEAR on October 01, 2010, 01:27:58 PM
Air Nav Support

All sorted. Now running real time.
Thanks