AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Southwest on June 15, 2010, 08:31:38 PM
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9.30pm UK time.
One minute I have network, then I don't. Then the live network feed goes from green to yellow and then yellow on ordinary network.
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Southwest,
Same here, subscribe to 'Real-Time' network but only receiving 'Network' flights tonight
On and Off throughout the evening, yellow to green and back again.
Hopefully only a blip, and OK soon.
Cheers
Phil
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Can confirm the same, keeps dropping out live (and 3D at times, guess because of internet to airnav connection not 100%)
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We are investigating this.
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8am UK time
Same thing still happening.
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Sorry, also meant to say NO network at all now!
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No network at all here either
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Just noticed the Online status is showing down.
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Same here. System message stating network is back to 5 minute delay from Real-time and no network coverage.
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also here in Aalen-South-Germany
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If this continues, how do Air Nav plan to recompense everyone who is paying for real time network?
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Its been back online since 40mins ago. We are still playing with some of the servers to ensure this doesn't happen again.
We apologise for the disruption caused.
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Also the mailserver was down tonight and yesterday too.
No reports sent these 2 days, oh, last week also mailserver down.
This is common these days :-(
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Lost live radar network for at least 5 minutes tonight 8pm UK time and when I went to the ANRB status page, it said it was unavailable. As soon as the rt network came back, so did the staus page.
C'mon guys, spend some of that Boeing money to give us Joe Averages a decent service.
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We have had some problems with our central server today which left it down for some services during a short period. The problems seem to be corrected now.
Please note the network uptime stats for the last 30 days:
2010-May-17 Mon ^ 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-18 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-19 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-20 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-21 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-22 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-23 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-24 Mon ^ 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-25 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-26 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-27 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-28 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-29 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-30 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
2010-May-31 Mon ^ 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-01 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-02 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-03 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-04 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-05 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-06 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-07 Mon ^ 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-08 Tue 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-09 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-10 Thu 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-11 Fri 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-12 Sat 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-13 Sun 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-14 Mon ^ 0 0 hrs, 0 mins, 0 secs 100.000%
2010-Jun-15 Tue 1 0 hrs, 5 mins, 0 secs 99.653%
2010-Jun-16 Wed 1 3 hrs, 56 mins, 42 secs 81.791%
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Are you in a habit of shooting yourselves in the foot?
See this topic http://www.airnavsystems.com/forum/index.php?topic=4975.0 and you will see that you acknowledged the network was down on 26th May and you quote in the statistics above:
2010-May-26 Wed 0 0 hrs, 0 mins, 0 secs 100.000%
Would you like to answer this one?
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Hi Southwest
Uptime Stats are maintained by an independent company, not us.
"Are you in a habit of shooting yourselves in the foot?"
We will not start an argument here. Check all your posts for the last weeks, 90% with negative comments. Don't you have something positive and interesting to bring to this forum?
"The USB lead is a known problem."
"These two publications are riddled with errors and inconsistences and at about £12 a pop, they are just not worth it."
"Am I wrong in suggesting that the map in question only shows the locations of RB owners "
"Then the live network feed goes from green to yellow and then yellow on ordinary network."
"Sorry, also meant to say NO network at all now!"
"If this continues, how do Air Nav plan to recompense everyone who is paying for real time network?"
"Can someone p0lease xplain whu one minute I have 1068 flights in my network flights, a second later that goes down to 257!!"
"But this 'wait for a big announcement' culture is hacking everyone off."
"So the announcement for this week is that we will have to wait for a few months for another one?"
"Please don't tell me that this was the 'major' announcement scheduled for this week."
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You are quite quick to quote statistics to make things look good but sadly for you, someone has caught you out. My last few comments may have been negative, that's because I am unhappy with the second rate service you are providing whilst charging a premium rate for it.
Typical bully boy tactics with your answer, attack someone who has proved your stats are dodgy. May I suggest you have a quiet word with the third party concerned as they are making you look really bad.
Fully expecting a ban over this post and I'm prepared to 'take one for the team' over this.
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Fully expecting a ban over this post
Hello
We can only hope. I know it is annoying when the network goes off but there is no need for what you did. If you are so unhappy with your "paupers" service cancel your subscription and give us all peace.
Andrew
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At least you can still moan on at that other site
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What, do you mean the site whose name cannot be mentioned?
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Yes the one with all the malcontents, that team.
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hello
Airnav ban him now please. He is now getting on to me by personal message (see below).
Just for your information I am not a brown noser. Airnav is not perfect (no company is) but just don't see the network off the amount or length of times you claim and even if it was you would only get around 30p compensation if the RT network was off for a whole day .
Andrew
Are you prepared to accept a shoddy service for a premium priced product? Well, I'm not and I'm prepared to stand up to companies who publish blatant untruths about their products in the hope that we will all lay down and accept it.
It may be your way but it's not mine. It's a Forum for heavans sake, do Air Nav only want brown nosers posting on it. You have your opinion and I have mine, that's democracy.
Have a nice day.
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and another (email not pm)
Harry Sundance ([email protected])
"just seen your post on AN forum network. Do you work for airnav, seems you do as your always licking their bums.
You should feel ashamed, trying to get someone banned for speaking up. Creep."
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orkney, just try to ignore them. I've been accused of many things by the radarspotters mob over the last year or so, including working for Airnav, with various abusive emails and personal messages. Only MikeC (Anmer) seems civil to me any more, many others over there just like to accuse anyone who actually likes their Radarbox as a "brown noser". Nice :(
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Tarbat et al. I'll come off the fence and admit that I'm reasonably happy with my radar box, there I've said it. It's the support part of it that I have issues with.
Orkney. Nowhere in my PM did I accuse you personally of being a brown noser. I did try and send you a PM to explain but it would appear you have blocked me, that's your right.
Now, let's get on with enjoying the hobby.
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I noticed during the latest network outage that 3D continued to work fully. Good to see that Airnav have a backup server in place for 3D functionality. Would it be worth putting a similar backup in place for other network functions?
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We've been doing maintenance on the server and all should be Ok now.
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We've been doing maintenance on the server and all should be Ok now.
That's Tarbat's point, with which I agree.
How can you justify only having one server to service the network with no backup ?
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How can you justify only having one server to service the network with no backup ?
I would imagine cost is the biggest reason.
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How can you justify only having one server to service the network with no backup ?
I would imagine cost is the biggest reason.
It was a rhetorical question - AirNav realise that, which is why they chose not to respond :-)
But I must apologise - by endorsing your eminently sensible and constructive proposal of having a backup network server, I will have no doubt given the Kiss of Death to the suggestion ...
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I can't believe that some people expect a refund when the network goes down for short periods. How many times does Sky or the internet stop working. I don't work out how much my monthly payment is and then divide it by the time that I don't get coverage. These are technical hiccups, just accept that it happens. If my car is off the road for 2 days I don't go back to the garage and ask for 2 days worth of refunds on the cost of the car. Life would be fantastic if everything worked perfectly all the time. It doesn't, and it never will.
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I cannot believe some of the comments that appear in this Forum from time to time, on a fairly regular basis. No technology can be 100% effective 100% of the time, and there are bound to be occasional downs, but I'm just grateful for the fact there is a support Forum, which is monitored all (seemingly) the time by AN. Yes, alright, we pay for the product and occasionally we're let down, but for 99.9% of us, it's not a case of life or death; where it is, there are (or should be!) back up systems. This is a hobby. I, for one, have on occasion been critical of AN, but am very happy with the product (RB and the service), especially after the SAW filters failed twice and the repair (replacement) service I received from W&S was extremely prompt, despite the fact, I'd bought mine from Maplin Electronics. Thanks to all AN staff, Chris, Dave, Gary, Rod and other contributors who make this Forum what it is - second to none. I'd better go and wash my face now...........
Being able to see and identify aircraft on here, heading my way and being able to see them (when I'd usually be unable to distinguish any great detail), or not depending on the weather, gives me great satisfaction and pleasure. Whether or not I can justify the cost of the Real-Time subscription, I haven't yet decided, but I will keep on sharing irrespective of what I get in return.
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I can't believe that some people expect a refund when the network goes down for short periods. How many times does Sky or the internet stop working. I don't work out how much my monthly payment is and then divide it by the time that I don't get coverage. These are technical hiccups, just accept that it happens. If my car is off the road for 2 days I don't go back to the garage and ask for 2 days worth of refunds on the cost of the car. Life would be fantastic if everything worked perfectly all the time. It doesn't, and it never will.
If I may comment on your post, to answer your question of how often sky or the internet stops working the answer is, in my case not as often as the Airnav network.
I guess you are the kind of end-user that acccepts paying for a service and not receiving it. As a hypothesis, you contract me to cut your grass every two weeks but I miss a few scheduled visits (e.g. my car had broken down), presumably you wouldn't expect any refund of fees paid to me ? You are the dreams of service providers !
Your analogy to your car being unuseable for two days etc. is so convoluted that I don't feel it warrants an intelligent response.
Incidentally my BT telephone service recently suffered problems. As you quite rightly say, technical hiccups do occur; though measures can be taken to limit then. Nonetheless, when contacting BT about the problem they informed me (without prompting) that the complete months line rental fee would be refunded. That's what I call service. Enough said.
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I cannot believe some of the comments that appear in this Forum from time to time, on a fairly regular basis. No technology can be 100% effective 100% of the time, and there are bound to be occasional downs, but I'm just grateful for the fact there is a support Forum, which is monitored all (seemingly) the time by AN. Yes, alright, we pay for the product and occasionally we're let down, but for 99.9% of us, it's not a case of life or death; where it is, there are (or should be!) back up systems. This is a hobby. I, for one, have on occasion been critical of AN, but am very happy with the product (RB and the service), especially after the SAW filters failed twice and the repair (replacement) service I received from W&S was extremely prompt, despite the fact, I'd bought mine from Maplin Electronics. Thanks to all AN staff, Chris, Dave, Gary, Rod and other contributors who make this Forum what it is - second to none. I'd better go and wash my face now...........
Being able to see and identify aircraft on here, heading my way and being able to see them (when I'd usually be unable to distinguish any great detail), or not depending on the weather, gives me great satisfaction and pleasure. Whether or not I can justify the cost of the Real-Time subscription, I haven't yet decided, but I will keep on sharing irrespective of what I get in return.
Well said, Sir.
de J.
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I cannot believe some of the comments that appear in this Forum from time to time, on a fairly regular basis. No technology can be 100% effective 100% of the time, and there are bound to be occasional downs, but I'm just grateful for the fact there is a support Forum, which is monitored all (seemingly) the time by AN. Yes, alright, we pay for the product and occasionally we're let down, but for 99.9% of us, it's not a case of life or death; where it is, there are (or should be!) back up systems. This is a hobby. I, for one, have on occasion been critical of AN, but am very happy with the product (RB and the service), especially after the SAW filters failed twice and the repair (replacement) service I received from W&S was extremely prompt, despite the fact, I'd bought mine from Maplin Electronics. Thanks to all AN staff, Chris, Dave, Gary, Rod and other contributors who make this Forum what it is - second to none. I'd better go and wash my face now...........
Being able to see and identify aircraft on here, heading my way and being able to see them (when I'd usually be unable to distinguish any great detail), or not depending on the weather, gives me great satisfaction and pleasure. Whether or not I can justify the cost of the Real-Time subscription, I haven't yet decided, but I will keep on sharing irrespective of what I get in return.
If we only lived in a perfect world, well said CoastGuardJon
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Your analogy to your car being unuseable for two days etc. is so convoluted that I don't feel it warrants an intelligent response.
Touche..............
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Hi Eggplant
Thanks for your reply to my comment. I agree in hindsight that my mention of the car was probably a bit over the top. If you were contracted to cut my lawn, you would not get paid until I watched you fully complete the job. If you missed once, i would give you a second chance. Miss again, and down the road pal! I bet you can't wait for things to go wrong so that you can claim a bit of money back from your suppliers. Get a life. You sound like somebody who has a list of all the "No Fee, No Win" solicitors.
I have actually, had some stand up fights with various suppliers over bad service, and usually won. Let's get things in perspective, were not talking of life threatening problems if the network goes down. I am probably very lucky, never had a minutes problem with RB. If I do, I'll have to resort to the bottle.
AirNav is a great product just enjoy it until it goes down.
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Hi Eggplant
Thanks for your reply to my comment. I agree in hindsight that my mention of the car was probably a bit over the top. If you were contracted to cut my lawn, you would not get paid until I watched you fully complete the job. If you missed once, i would give you a second chance. Miss again, and down the road pal! I bet you can't wait for things to go wrong so that you can claim a bit of money back from your suppliers. Get a life. You sound like somebody who has a list of all the "No Fee, No Win" solicitors.
I have actually, had some stand up fights with various suppliers over bad service, and usually won. Let's get things in perspective, were not talking of life threatening problems if the network goes down. I am probably very lucky, never had a minutes problem with RB. If I do, I'll have to resort to the bottle.
AirNav is a great product just enjoy it until it goes down.
To take your points in turn.
Thank you for your detailed summary of the events that would take place in the event I was contracted to cut your lawn and let you down. However, in order to keep this hypothesis in line with the Airnav network service principles, the gardening analogy includes pre-payment. I look forward with excitement to your revised response!
I cannot comment on your assessment of me (e.g. “get a life” etc). Suffice to say these comments are hardly constructive and frankly somewhat childish.
Finally, I note your comment that when the network goes down, “were [sic] not talking of life threatening problems”. As far as I am aware nobody is suggesting that the network service is necessary to sustain life. In either case, the statement does not absolve the supplier (Airnav) of responsibility to provide the services paid for. Have I missed something here ?
Oh.. and well done for usually winning your stand up fights with suppliers. I am suitably impressed.
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Hi Eggplant
Thanks for your reply to my comment. I agree in hindsight that my mention of the car was probably a bit over the top. If you were contracted to cut my lawn, you would not get paid until I watched you fully complete the job. If you missed once, i would give you a second chance. Miss again, and down the road pal! I bet you can't wait for things to go wrong so that you can claim a bit of money back from your suppliers. Get a life. You sound like somebody who has a list of all the "No Fee, No Win" solicitors.
I have actually, had some stand up fights with various suppliers over bad service, and usually won. Let's get things in perspective, were not talking of life threatening problems if the network goes down. I am probably very lucky, never had a minutes problem with RB. If I do, I'll have to resort to the bottle.
AirNav is a great product just enjoy it until it goes down.
Hi AlanF
"never had a minutes problem with RB", same here, but if you look hard enough you will get one, nothings perfect in this crazy world.
from pat
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Hi Pat
Thank you very much for your agreement. You have summed the problem up in a nutshell, look hard enough and you'll always find a problem. In the scheme of things, RB is a very interesting and exciting hobby. that's all it is. My attitude to life is, the glass is half full, obviously some people always find the glass half empty. Having to deal with major suppliers and their problems 5 days a week, you tend to put things into perspective. Network problems with RB would be so far down the list that it wouldn't even register. I have now lost the will to live as far as my fellow forum contributer is concerned. He has taken my "wind up" far too seriously. As CoastGuardJon states in his email, for 99.9% of the users RB is generally as good as you can expect for a technological system. Not perfect all the time but nothing is. AN support are more than helpful with any initial problems that I had when I first bought the product. There are also the regular contributers who will always offer great, helpful advise.
Alan
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Alan
Unfortunatley some on here don't even have a glass
I always find it amazing that certain people are on here as quick as a flash the minute either the network goes down, or some other problem arises.
Most of us (the majority) just get on with something else
Funny how it always seems to be the same few as well................strange eh?
Anyway mate, you keep on enjoying your hobby like most of us.
I have enough crassness during my working week to find all this "oh blimey me, the networks down again eveyone, poor show eh AirNav, what a shoddy product" nothing more than immensely amusing.
If I was so disillusioned with something, I'd pack up and go and spend my money elsewhere, not keep banging on about nothing.
If they want their money back, go and speak to the CAB and see what they suggest. I think you'll find there's nothing in the t & c's to suggest this remotely likely to happen.
Watch the replies to this flood in now
If you really want a laugh though, go and read them all getting their knickers in a twist on another similar site! It's totally hilarious
At the end of the day though, I'm just a biased "sychophantic" member of the databse updating team, slagged off to the 'nth degree on the same other site - amazing why they can't do it to our faces on the site we've volunteered on?
Regards
Rich
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Hi Rich
I sympathise with you, it can't be easy volunteering to do anything like this because you really can't win. Somebody will always find something wrong. I used to be on a local charity committee. 10 people actually did something useful 100 people just mouthed off and did nothing.
Anyway. I'm not happy this afternoon. I've just seen my local Super League Rugby League team lose at home to a theoretically inferior team. Now, who can I blame!!!!!
Alan
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Hi Rich
I sympathise with you, it can't be easy volunteering to do anything like this because you really can't win. Somebody will always find something wrong. I used to be on a local charity committee. 10 people actually did something useful 100 people just mouthed off and did nothing.
Anyway. I'm not happy this afternoon. I've just seen my local Super League Rugby League team lose at home to a theoretically inferior team. Now, who can I blame!!!!!
Alan
Hi.
Alan are you sure you where not watching the world cup.
a few sheep sharers from New Zealand nearly beat Italy
can not wait to Wednesday, 23 June, 15:00 he he
(sorry about that could not resist it).
from pat
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Regarding this topic it is obvious not only for us but for most of our users that there is a forum on the web which was created with the support of our competitors with the single purpose of trying to damage RadarBox image and reputation - they create sticky posts with negative and outdated information, they monitor our forum daily to criticize anything they can, they block and ask for personal details of users saying anything positive about RadarBox, they ban RadarBox fans, the forum moderators sell RadarBox units mentioning problems that don't exist, they promoted illegal software/addons to halt some RadarBox features.
It is important to remember that the people behind this forum have closed connections with the London Shop that sells SBS and some of them are top posters on their forum and provide direct customer support to promote SBS against RadarBox. Of course these moderators, who control that forum, have a totally different attitude towards SBS-1 almost never critizing it and promoting it on a daily basis (SBS is a system which didn't have a major software update in 5 years).
Like any other piece of technology, RadarBox had technical problems, especially with the complex software provided - by having an open forum like we have, we open the door to some of users that are often present on that other forum who frequently try to create the idea that RadarBox has permanent errors and technical issues (sometimes they post provocative posts here and comment them on the other forum at the same time).
At the end of the day we are here to work, develop new features and continue to have the best customer support we can. We don't play this kind of behind the scenes games and that explains why RadarBox continues to be chosen by most of the enthusiasts and by major companies for professional use.
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"...Regarding this topic it is obvious not only for us but for most of our users that there is a forum on the web which was created with the support of our competitors with the single purpose of trying to damage RadarBox image and reputation..."
I think that that is a spurious, and mischievous lie, and unsupportable.
An alternative forum for all ADS-B hobbyists and users was set up purely to act as a voice for those who felt that they couldn't make useful and worthwhile comment on THIS forum without being banned or having posts summarily removed. That forum is independent, and it always has been.
At least on an independent forum, the merits and disadvantages for ALL available systems can be discussed without hindrance and threats of removal. The fact that Radarbox consistently attracts unfavourable comments, mainly due to the puerile attacks it makes on it's own customer base, I think is singularly down to Airnav.
I would also say that any criticism of Radarbox (or any other supplier) is usually as a result of a user or users becoming dissatisfied with the the service or equipment from that supplier, and for no other reason.
For what it's worth, I inhabit a world where complaints are handled with good grace, and legitimate criticsm accepted and acted upon, without the complainant being roundly ridiculed by the company and its adherents.
The only damage to the Radarbox name and reputation that I've noticed has been entirely instigated by itself, and the utter disrespect it shows for its users.
DC
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Deadcalm,
This is the last we will discuss that forum. But just to make it clear, many users have tried to post on there and been banned from there views, posts there have been deleted, users here have been spammed by them and even we have had our posts edited/deleted when we have tried to address issues that customers on there were having. That is fact.
We have a massive respect for customers, and that’s why we are here on this forum listening and developing. The vast, majority agree of this, whenever topics like this are brought up we get emails to supporting us.
The difference comes where posts go from constructive criticism to just abuse with no constructiveness. Your post a few weeks ago is a classic example of that, of which you posted on the other forum as well deliberately to cause trouble and make us look bad.
Your last post falls on deaf ears when you do something like that as it’s exactly the type of thing which is happening at the moment. It’s nothing about our behaviour or actions at the moment, its simple malice.
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We are locking this post, at the request of customers who have said its of no use and just perfect ground for certain people to cause trouble.