AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: DaveG on June 26, 2007, 03:06:41 PM

Title: Shipments start on July 1st 2007.
Post by: DaveG on June 26, 2007, 03:06:41 PM
As the 1st of July is a Sunday, will you be shipping for "delivery" on the Monday or Shipping on the Monday?

Feel free to save time and send mind sooner, I will not mind ;)
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on June 26, 2007, 03:53:11 PM
We are hoping to be shipping earlier than that date however that would be the latest date the product gets shipped to you (so not to disappoint you if it arrives later :) ).
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on June 26, 2007, 04:20:50 PM
We are hoping to be shipping earlier than that date however that would be the latest date the product gets shipped to you (so not to disappoint you if it arrives later :) ).

How are orders to the UK being shipped - anything general you can tell us?
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on June 26, 2007, 04:41:37 PM
not a present, you will get details when they are dispatched.
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on June 29, 2007, 06:59:40 AM
not a present, you will get details when they are dispatched.

As today is the 29 June, with this effectively being the last posting date before 1 July, I am assuming that the talk of early posting was just a line with no substance.  So, what is happening?
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on June 29, 2007, 09:12:12 AM
adding to above, where will UK orders be shipped from?
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on June 29, 2007, 03:01:08 PM
Unfortunaly we were unable to post them earlier and they will be sent on Monday as was mentioned on the site earlier. I did mention in my post that we were "hoping" to send them earlier but there was no definite.

They will be sent from Europe.
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 02, 2007, 05:13:05 PM
Did they go out as planned ?
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 02, 2007, 06:44:55 PM
Did they go out as planned ?

Dave,

Don't you find the silence deafening, I certainly do.

I was hoping to be using mine before end of week !

Mike
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 02, 2007, 06:51:28 PM
I (Support) am in a difference place to the hardware guys who are sending it. So when they send us a email then will advise you guys. 
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 02, 2007, 07:31:36 PM
So any change of an internal phone call from support to Hardware to ask did they do as promised and ship on time.

Only ask as the last statement of "those that order via the site will be the FIRST to get there boxes" this seems untrue.....

I know being impatient :)
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 03, 2007, 12:38:31 PM
I (Support) am in a difference place to the hardware guys who are sending it. So when they send us a email then will advise you guys. 

If I was launching a new product and wanted plenty of sales I would keep the first customers very happy as they could be the key to future sales.

I asked the other day how orders would be dispatched (what service) so that I could know when to look out for the delivery man. I was told we would be advised when sent. Either the lack of information means they have not been dispatched - or (because one of your people has said on another site that all preorders have been sent)  that you have forgotten what you said you would do in other threads.

Also as DaveG says a telephone call by you to the right people would help us all.
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 03, 2007, 12:57:57 PM
Sorry was too busy eating my lunch :) They have been dispatched. Expect them to arrive by the weekend in the UK and Europe. We expect same delivery time to other parts of the world as well.

Also in case you are looking for the van out your window it will be a Fedex.
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 04, 2007, 08:04:52 AM
Do you have and will send out Fedex Tracking Codes?
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 04, 2007, 01:48:54 PM
We should do. However can't confirm yet whether they will be sent to you, or just kept incase it gets lost. Send support a email with your order ref and it will be passed on to the hardware department.
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 04, 2007, 02:11:08 PM
We should do. However can't confirm yet whether they will be sent to you, or just kept incase it gets lost. Send support a email with your order ref and it will be passed on to the hardware department.

Thanks have sent it.
Title: Re: Shipments start on July 1st 2007.
Post by: b744 on July 04, 2007, 06:39:17 PM
Dave, have you heard anything re your Fedex tracking code ?
It will be nice to see when the first of the dispatched boxes get to their new owners.
Rgds
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 04, 2007, 06:42:40 PM
nope nothing :(

also guess they were dispatch on Tuesday (not Monday) as Fedex from EU would have arrived today if sent Monday, going by their site information.  So if send Tuesday it should be here tomorrow...  Just hope I can find out when and make sure I'm home....!
Title: Re: Shipments start on July 1st 2007.
Post by: b744 on July 04, 2007, 06:45:32 PM
come on Airnav, spill the beans. Not asking too much to get a heads up when the box will arrive.
Thanks
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 04, 2007, 06:57:13 PM
All I know from earlier yesterday, is that it should be there before the weekend for UK customers.

Hardware guys will get back to you asp, however considering its past work hours in Europe that maybe tomorrow. Can't tell you anymore I am afraid :( Sorry
Title: Re: Shipments start on July 1st 2007.
Post by: prbflight on July 04, 2007, 07:50:06 PM
It will be interesting to see when I get mine here in Ontario, Canada.  I will be sure to let you all know as soon as it arrives.  Anyone else waiting in Canada at this time?

Cheers

[email protected]
Title: Re: Shipments start on July 1st 2007.
Post by: CanadaKen on July 04, 2007, 09:43:43 PM
Anyone else waiting in Canada at this time?

[email protected]

Let's just say I am waiting for the first unbiased side by side test with the SBS-1.

[email protected]


Title: Re: Shipments start on July 1st 2007.
Post by: Jetcos on July 05, 2007, 03:24:15 AM
I am holding out till I hear if there are any extra charges (customs,taxes etc) once arriving into Canada. Can anyone advise when they receive theirs in Canada?

TIA

SC
Title: Re: Shipments start on July 1st 2007.
Post by: prbflight on July 05, 2007, 05:18:02 AM
I am holding out till I hear if there are any extra charges (customs,taxes etc) once arriving into Canada. Can anyone advise when they receive theirs in Canada?

TIA

SC
I will let you know as soon as I receive mine.  I'm keeping my fingers crossed that there will be no hassles with the package coming into Canada. 

Cheers

[email protected]
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 05, 2007, 11:24:27 AM
How many of you have had the following  email from Armando Fonseca of AirNav Systems

"First of all we would like to thank you once more for your kind order and
justify the "slight" delay on the first RadarBox's shippment.

We're sorry but we had problems with the Fedex's online system, as some of
you certainly have noticed once you received two or more automatic tracking
number e-mails instead of the regular one!

By the way you shall consider as valid the last e-mail's tracking number.

On the other hand as you may understand the shipping system as to be "tuned"
each time a physical product is released regarding the huge amount of
shippments we're having and certainly will have once the RadarBox is being a
great success!

About delivery times, European customers should expect their order to arrive
tomorrow (friday) and US/"rest of the world" customers should expect it next
Monday, all of them 9:00am-4:00pm.

So, just like the support staff said : keep looking for the Fedex's van out
your window! ;)

Then enjoy your product and have fun."

I would like to ask how many of you have received a FedEx tracking number yet - cause I certainly have not - so does that mean mine has not been sent yet ?
Title: Re: Shipments start on July 1st 2007.
Post by: Jetcos on July 05, 2007, 11:27:50 AM
Thanks Paul, looking forward to hearing how the shipping goes and how the product works for you.

Steve
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 05, 2007, 11:35:48 AM
Yes had same email and no tracking number, even after requesting via email.  Starting to wonder if they have been send!!!  And for sure they were not sent Monday, and if it was Tuesday then Thursday should have been the delivery day not Friday...!!!

Checking Fedex yesterday they were saying Wed postage for Friday delivery in UK.

So Support or Hardware or whoever, lets have some clear details please.  Have the units been sent, if so when were they sent.

What has happened to the tracking numbers?

Also, who is primetec.pt as this email came from that domain?
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 05, 2007, 11:45:51 AM
So another email has just arrived:

----------------------------------

Dear All,

Once we received many simillar questions we decided to reply to all at the
same time.

Probably many of you haven't received the tracking number yet because the
tracking e-mails are sent when the package is processed by Fedex and as they
we're shipped today you shall expect to receive the e-mail meanwhile.

To whom received the two or three error e-mails here you have one of the
problems we had before.

Regards, Armando Fonseca
AirNav Systems

--------------

If this means we were told the units had been sent (Monday or Tuesday) and in fact they had not.....!!!  Then I will be reconsidering my order.  Not happy being told one thing when its untrue.

Gain the email above says sent today, yet another added to the rest.

Lets have someone with some authority posting the correct details so we know.

And one final matter for Armando,  Please learn how to send emails without publically displaying everyones email addresses.  Its call BC (Blind Copy). ever heard of Data Protection....
Title: Re: Shipments start on July 1st 2007.
Post by: Allocator on July 05, 2007, 11:49:00 AM
http://www.primetec.pt/index_en.php

I believe it is Primetec in Portugal that are actually constructing the RadarBox for AirNav, so it sounds like the shipments are coming direct from the manufacturer.
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 05, 2007, 12:22:27 PM
http://www.primetec.pt/index_en.php

I believe it is Primetec in Portugal that are actually constructing the RadarBox for AirNav, so it sounds like the shipments are coming direct from the manufacturer.

That fits in with the whole proceess as AirNav did not handle the payments either! Talk about dealing at arms length......

If those on the email are all the orders they have then that does not seem many !.
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 05, 2007, 12:35:10 PM
Apologies guys to what has happened. First week nerves and problems unfortunately.

What I can say is packages are at Fedex at the moment and have been for a few days and problems with our Fedexs accounts meant they were not processed for all sorts of reasons. Some of you would have received the tracking code as mentioned but the date of arrival would have passed.

I agree with you regarding the bcc email and we apologise on primtecs behalf.

I again issue my sincere apologies regarding this fiasco.

European customers should expect their order to arrive tomorrow (friday) and US/"rest of the world" customers should expect it next Monday, all of them 9:00am-4:00pm
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 05, 2007, 12:38:45 PM
Thanks for update.  Can you confirm Tracking numbers will be sent?  (not had any yet)

Reason for this is because need to know when Fedex will be in my area as no one home and I need to take a few hours off to ensure collection, otherwise package will not be delivered :(
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 05, 2007, 12:58:07 PM
What - no Saturday deliveries ?
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 05, 2007, 01:14:12 PM
Not unless specified by sender when placing order with Fedex.  (its extra)

With all the problems, maybe someone will feel good will and place them on Saturday delivery if Friday fails.
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 05, 2007, 01:18:22 PM
Tracking numbers should be sent as soon as Fedex processes the packages. At the moment its in the hands of Fedex so we are keeping our fingers crossed and praying they don't mess up our account again.

Sorry no Saturday deliveries. Yes DaveG we hope if it is there fault they may do that, however I cannot speak on there behalf.

Also just give us a post when you get your tracking id, this so we can confirm the Fedex system is running fully and all systems are go.
Title: Re: Shipments start on July 1st 2007.
Post by: Greeny on July 05, 2007, 05:33:17 PM
Received tracking no. Fedex site says delivery before noon tomorrow
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 05, 2007, 05:39:12 PM
yep got tracking email also, but Fedex info is little vague, as its has no location, just says "package data sent to Fedex"

Expected delivery:     Jul 6, 2007 by 6:00 PM    
(I'm in Cornwall)
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 05, 2007, 05:52:34 PM
Got mine too. Delivery quoted as by 18:00 today 5 July - needless to say I hvnt got it.  Also on the sheet it states entered to tracking system 21:01 4 July.....
Watch this space.  Perhaps I can get them to throw it out of the aircraft as it overflys me on the way into Stanstead.........
Title: Re: Shipments start on July 1st 2007.
Post by: prbflight on July 05, 2007, 06:10:22 PM
I have receieved my tracking e-mail also.

[email protected]
Title: Re: Shipments start on July 1st 2007.
Post by: viw on July 05, 2007, 09:45:45 PM
I also received my tracking code.

Expected delivery: July 9 by 6:00 pm

My location is Austria, near the border to Italy.

Greetings, Gerald
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 05, 2007, 10:40:10 PM
RoadRunner & DaveG & others

Just checked and it should be giving you more information now.
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 06, 2007, 05:57:04 AM
According to my tracking info the item arrived Stanstead at 05:08 today and at 05:50 is in transit, with a delivery before 18:00 today.
I will be watching the door all day.
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 06, 2007, 07:50:00 AM
Good luck all, please post how you find things.

Looks like mine will not arrive now until Monday 9th, and its going to be touch and go that day also.  (no one home most of day, and I cant get time off next week due to work load)

:(
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 06, 2007, 08:14:50 AM
Latest update - mine is on a lorry ready for delivery! so will have to stay in but, hey, that is NOT a problem :-)
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 06, 2007, 10:47:15 AM
Mines now been at Stansted for over 6hrs, and it only takes 6hrs to drive from there me :( 

I'm hoping it will arrive today at the holding branch (ANC at Plymouth) if it does maybe able to get it tomorrow if I drive up there (40 miles).  Long chance but at least it would save all the problems of delivery next week that I just know is going to happen.

For all those that have or are at the door step waiting, have fun...
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 06, 2007, 02:47:08 PM
Well looks like Saturday is out...

So far 11hrs at Stansted !?!?!  Great service!

Date/Time                

Jul 6, 2007     
5:45 AM    At dest sort facility               STANSTED GB     
           
4:00 AM    In transit                    PARIS FR     
           
3:28 AM     Departed FedEx location      PARIS FR     
           
2:39 AM     Arrived at FedEx location      PARIS FR     
      
Jul 5, 2007     
6:30 PM    In transit                            LISBON PT     
      
Jul 4, 2007     
9:00 PM    Package data transmitted to FedEx 
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 06, 2007, 04:44:15 PM
Dave,

Got mine about 14:50 but then had to take wife shopping!.  Just got round to installing and have been watching aircraft for about an hour.
Title: Re: Shipments start on July 1st 2007.
Post by: prbflight on July 08, 2007, 03:09:02 AM
I am holding out till I hear if there are any extra charges (customs,taxes etc) once arriving into Canada. Can anyone advise when they receive theirs in Canada?

TIA

SC

Hi Jetcos

I've been tracking my package from Fedex and it is now in Mississauga and ready to be delivered on Monday.  I received a phone call from a Fedex representitive Saturday morning advising me that there will be duty of $140.00 CAN due on delivery.

Ouch!

[email protected]
Title: Re: Shipments start on July 1st 2007.
Post by: CanadaKen on July 08, 2007, 04:59:07 AM
there will be duty of $140.00 CAN due on delivery.

Ouch!

[email protected]

So $899US=$945CAN + $140 = $1,085CAN 

Ouch is right!

CK
Title: Re: Shipments start on July 1st 2007.
Post by: hb6060 on July 08, 2007, 11:14:03 PM
hi all,
i ordered radarbox on the 22nd june via the radarbox-page, got a reply from sales plimus but so far no confirmation of my order neither from airnav or sales plimus. i  haven't got any shipping notification from fedex either.
anyone out there experiencing similar problems? btw i live in southern Germany.
regards     herbert
Title: Re: Shipments start on July 1st 2007.
Post by: AirNav Support on July 08, 2007, 11:17:16 PM
We have no logged order in our database under your email address.

Contact us direct please via email or a support ticket. All preorders were shipped and everyone who preordered got a fedex email.
Title: Re: Shipments start on July 1st 2007.
Post by: DaveG on July 09, 2007, 08:24:00 AM
Wife has just called - Fedex delivered this morning 9am :)  So will have it up and running after work...
Title: Re: Shipments start on July 1st 2007.
Post by: Roadrunner on July 09, 2007, 01:07:35 PM
Wife has just called - Fedex delivered this morning 9am :)  So will have it up and running after work...

Good luck !
Title: Re: Shipments start on July 1st 2007.
Post by: Jetcos on July 09, 2007, 04:59:47 PM
Thanks Paul,


Better have cash ready when the FedEx guy shows up I guess?  They always seem to get their hands in my pocket somehow, government...geesh.  Looking forward to hearing how you make out once set up Paul. Looking forward to adding my setup to the system, sot of like my ACARS server I have had running for over 4 years.

Steve