AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: EK01 on November 13, 2009, 03:59:50 PM

Title: Finally
Post by: EK01 on November 13, 2009, 03:59:50 PM: AirNav,

What is going on. The Network has been off all day as has the forum and emails. Only local traffic being picked up.
Finally managed to get through and now, so far, working ok.
Major problem at your end ?
Title: Re: Finally
Post by: AirNav Support on November 13, 2009, 04:16:40 PM: Hardware failure knocked us offline. Its been a unlucky 2 weeks for us.

Lets hope nothing out of the ordinary happens.

Sorry for the inconvenience caused
Title: Re: Finally
Post by: EK01 on November 13, 2009, 04:18:41 PM: Network has just gone down again, guys. It is, of course, Friday the 13th !

Edit:
Back again but seems to be back to the unstable mode.
Title: Re: Finally
Post by: AirNav Support on November 13, 2009, 04:40:07 PM: Our systems didn't show it going down, might have been internet issues down stream for a bit.
Title: Re: Finally
Post by: bratters on November 13, 2009, 04:48:47 PM: Network up and down like a yoyo here. Green lights, yellow lights red lights - like a traffic light but no flights.
Title: Re: Finally
Post by: bratters on November 13, 2009, 04:49:43 PM: Whoops- flights back again. Unstable would be an understatement.
Title: Re: Finally
Post by: dunc8543 on November 13, 2009, 05:01:17 PM: Networks gone again!
Title: Re: Finally
Post by: Jeremy on November 13, 2009, 05:17:25 PM: I have green lights but no flights on the network.
J.
Title: Re: Finally
Post by: pcochrane12 on November 13, 2009, 05:55:13 PM: not gone again just aint been here today got access to everything but airnav
paul
Title: Re: Finally
Post by: pcochrane12 on November 13, 2009, 05:55:51 PM: missed of that was till the last hour
Title: Re: Finally
Post by: Roadrunner on November 13, 2009, 06:58:43 PM: You do know it is Friday 13th ?
Title: Re: Finally
Post by: AirNav Development on November 13, 2009, 09:40:17 PM: As our support reported it was a bad week for us. We had one hardware failure which caused our main server to be down. All seems to be corrected now.
Title: Re: Finally
Post by: airfire on November 13, 2009, 09:52:38 PM: If you count the alerts via email or ability to generate and email a log then the server is still down.

The network flights, weather are back and the photos are sloooooow.

I also express my frustration as a customer, infrequent, occasional outages are expected. This is pressing the limits of reliability.
Title: Re: Finally
Post by: AirNav Development on November 13, 2009, 10:32:40 PM: >This is pressing the limits of reliability.

We understand your concerns but in 2 years and 3 months of RadarBox we had the network down for no more than 90 hours. We recently had a major server upgrade and we are still fine.-tuning it.
Title: Re: Finally
Post by: airfire on November 13, 2009, 10:56:32 PM: Quote from: AirNav Development on November 13, 2009, 10:32:40 PM

We understand your concerns but in 2 years and 3 months of RadarBox we had the network down for no more than 90 hours. We recently had a major server upgrade and we are still fine.-tuning it.

With all due respect, as a customer, I looked back in the threads and saw no mention of a major server upgrade. It certainly would be worthy of a sticky at the top of the forums announcing such a significant event as a major server upgrade especially with impacts to the customer. Advertising new products with a sticky won't due much for business if the existing customers think the existing product is broken.

We appreciate your improvements and efforts since ultimately the customer would benefit.

As a suggestion for the future, don't bury announcements of major upgrades with potential customer impacts deep in a thread. Put out an announcement, make it prominent on the forums page.

You would be surprised at the level of patience and understanding gained when the customer realizes it's ultimately for their benefit.
Title: Re: Finally
Post by: AirNav Development on November 13, 2009, 11:18:23 PM: We apologize if not perperly explained but "major server upgrade" means "major server software upgrade".