AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: GlynH on September 06, 2009, 07:11:32 PM

Title: Annoying Alert requestor behaviour?
Post by: GlynH on September 06, 2009, 07:11:32 PM
I don't know if I'm alone in this - I normally am in a minority of 1 :-) but the behaviour of the Alert requestor is really annoying.

OK...if I am working in another program the Alert requestor pops up. No problem there that is what it is designed to do.

If I click the top right close gadget the requestor will close and the RB screen pops to the front.

Annoying when I am trying to work in anpther program as I do not want to view the RB window.

That was why I closed the requestor in the first place!

This does seem program dependent as when using some programs it does bring ANRB to the front and in other programs it doesn't...

How about modifying the behaviour of the Alert requestor so if I click the close gadget the requestor just closes nicely without popping the main RB window to the front?

Maybe leave the rest of the requestor as it is now - if I do want to investigate further then a click anywhere else within the requestor will pop the RB window to the front.

The Alert requestor even pops up on the remote screen when I am using my PC in a remote session to a customers system.

When I close RB it can remain on screen for up to 30 seconds after RB has shut down.

It just likes to be noticed...;^)

Also when I am working in another program and the Alert requestor pops up it has 'focus' so whatever I am typing in the other program is lost...could this behaviour be altered so as to open the pop-up without having focus?

One for the feature request list maybe Terre if you are reading this?

And if you are how about adding another section for 'Hardware' where we can get to vote for features we would like to see on the hardware itself such as ethernet port, more appropriate & robust antenna connector such as BNC or 'N' type, wall mounting bracket etc. etc.

Thanks for listening.

Kind regards,
-=Glyn=-
Title: Re: Annoying Alert requestor behaviour?
Post by: landyman on November 02, 2009, 01:28:51 PM
Glyn, I came across this one post topic while searching to see if anyone had reported another problem.

I'm surprised that no one has commented on your post.

You describe exactly what I experienced before I stopped using RB on my main Windows computer.  It's so annoying and should be quite simple to change, in the way you suggest.

Together with RB's excellent ability to regularly freeze the whole computer, I now have RB on the old PC that this one replaced.
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Development on November 02, 2009, 01:38:37 PM
It is interesting that fom almost 4000 users it's always the same 5 reporting new problems day after day... :-)
Title: Re: Annoying Alert requestor behaviour?
Post by: DaveReid on November 02, 2009, 01:46:55 PM
It is interesting that from almost 4000 users it's always the same 5 reporting new problems day after day...

Yes, if only the other 3,995 were as conscientious then the need for bug-fixes would be a thing of the past  :-)
Title: Re: Annoying Alert requestor behaviour?
Post by: Allocator on November 02, 2009, 01:49:07 PM
I actually want the alert box to appear when I'm working on other programs, so that I can cross check with the aircraft list and manually add details if RB hasn't autopopulated it.

If I don't want the pop-up alert box to appear, I just untick the box, leaving the alert sound only.

If I don't want any alerts from RB, I untick both boxes and use the audio alert function of JSTARS.
Title: Re: Annoying Alert requestor behaviour?
Post by: tarbat on November 02, 2009, 01:49:39 PM
Yes, if only the other 3,995 were as conscientious then the need for bug-fixes would be a thing of the past  :-)

I think you'll find that there's many conscientious beta testers here.  Is this really a bug?

How about modifying the behaviour of the Alert requestor so if I click the close gadget the requestor just closes nicely without popping the main RB window to the front?

Sounds like a feature request.   Probably best to add it to the feature request thread.
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Development on November 02, 2009, 01:52:29 PM
That's right we are always improving the software as any of our users know.
We never stop working and improving and that will continue to happen always at AirNav Systems.

Never expect us to promise what we can't deliver...
Title: Re: Annoying Alert requestor behaviour?
Post by: sterigia on November 02, 2009, 01:56:27 PM
development your answer sounds like a slogan sung before work starts in a communist factory- like in china. are you based there?
ciao
frank
Title: Re: Annoying Alert requestor behaviour?
Post by: Allocator on November 02, 2009, 02:00:36 PM
Whoaaaa - Frank!!!

What's your problem!  Can't we keep this discussion professional rather that like the school playground.
Title: Re: Annoying Alert requestor behaviour?
Post by: sterigia on November 02, 2009, 02:03:05 PM
my last post was deleted,or did not come through.
 anyway i wrote that i thought it was normal behavoiur, albeit annoying, specially when writing with word so i never really thought about reporting it. can't you ever see the funny side of things? always serious and professional....
ciao
frank
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Support on November 02, 2009, 02:06:24 PM
Stergia,

This is now your final warning, also we have not touched your post. Your playing games with us and want a reaction from us so you can post about it on other forums.

Either behave and conduct your self on this forum with a good manor or leave.
Title: Re: Annoying Alert requestor behaviour?
Post by: Allocator on November 02, 2009, 02:11:54 PM
my last post was deleted,or did not come through.
 anyway i wrote that i thought it was normal behavoiur, albeit annoying, specially when writing with word so i never really thought about reporting it. can't you ever see the funny side of things? always serious and professional....
ciao
frank

I see your comment as racist and I object to it.  Nothing funny there at all.
Title: Re: Annoying Alert requestor behaviour?
Post by: radarspotter10 on November 02, 2009, 02:39:50 PM
my last post was deleted,or did not come through.
 anyway i wrote that i thought it was normal behavoiur, albeit annoying, specially when writing with word so i never really thought about reporting it. can't you ever see the funny side of things? always serious and professional....
ciao
frank

I see your comment as racist and I object to it.  Nothing funny there at all.

yes Allocator.
He is ruining a good site,seems he is on a mission.?
from pat conscientious objector.
Title: Re: Annoying Alert requestor behaviour?
Post by: sterigia on November 02, 2009, 02:43:20 PM
ok i'll be quiet for some time. i am not on a mission. i do enjoy my rb and would like it better
Title: Re: Annoying Alert requestor behaviour?
Post by: landyman on November 02, 2009, 08:45:40 PM
It is interesting that fom almost 4000 users it's always the same 5 reporting new problems day after day... :-)

I thought that AirNav had high standards.  It's folk like me that report annoyances and not bugs as commented by others.  I'm sure that there are more than 3 others here that report annoyances.

As a retired designer of business programs and a retired programmer, I can't help but notice when programs don't work how a customer would expect them to.  These comments are not about bugs (= a fault in the code), but things that are annoying to users.  The program is probably doing what it's designers and programmers expected.

I would have thought that the purpose of the pop-up panel was to allow a user to continue with other work.  Then when alerted, take a quick look and decide to stop working and have a more detailed look or continue, quickly dismissing the alert panel.

It would appear that to remove the panel, the user _has_ to go into RB.

It would produce better publicity for potential customers looking, if the AirNav response was something like:-

Thanks for that suggestion, it would make the program more user friendly.  We will add that to the list of improvements.  However we are busy writing exciting new features, which we hope all will find interesting, and they take precedence.

The quoted AirNav posting has caused the resulting unpleasant postings, the original post was unanswered for a long time.

Incidentally my other posting made earlier giving advice to users has not received a derogatory remark.

Reg.
Title: Re: Annoying Alert requestor behaviour?
Post by: radarspotter10 on November 02, 2009, 08:53:19 PM
It is interesting that fom almost 4000 users it's always the same 5 reporting new problems day after day... :-)

I thought that AirNav had high standards.  It's folk like me that report annoyances and not bugs as commented by others.  I'm sure that there are more than 3 others here that report annoyances.

As a retired designer of business programs and a retired programmer, I can't help but notice when programs don't work how a customer would expect them to.  These comments are not about bugs (= a fault in the code), but things that are annoying to users.  The program is probably doing what it's designers and programmers expected.

I would have thought that the purpose of the pop-up panel was to allow a user to continue with other work.  Then when alerted, take a quick look and decide to stop working and have a more detailed look or continue, quickly dismissing the alert panel.

It would appear that to remove the panel, the user _has_ to go into RB.

It would produce better publicity for potential customers looking, if the AirNav response was something like:-

Thanks for that suggestion, it would make the program more user friendly.  We will add that to the list of improvements.  However we are busy writing exciting new features, which we hope all will find interesting, and they take precedence.

The quoted AirNav posting has caused the resulting unpleasant postings, the original post was unanswered for a long time.

Incidentally my other posting made earlier giving advice to users has not received a derogatory remark.

Reg.

hi landyman.
What was all that about.
from pat
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Support on November 02, 2009, 09:04:40 PM
Sorry landyman.

A few users in the morning where making our life hard on the forum by posting stupidly causing us to question every post posted during that period.

We will be taking it into account as we have done for many customer suggested feature requests in the past.
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Development on November 02, 2009, 09:29:02 PM
It is always the same users that continue to have problem after problem after problem even if some of those problems don't even exist.

We don't know what causes, not more that 5 users, for months, spending every day reporting application faults on this and other forums and, as a "total coicidence", some of them are part of our competitors development team, beta testers, forum moderators.

One of them is even the top poster of our competitors forum with thousands of positive messages regarding our competitors system and then come to this forum with complains day after day. The others spend their days trying to find RadarBox problems in a website that was previosuly totally associated with our competitors. Another one created that website...

Time has shown that the more they talk about RadarBox, the more they raise the attention to our system and generate more users, many of them frustrated owners of our competitor's product which didn't have a single major software upgrade for several years.

So continue your marketing job: we thank you for that. RadarBox is here to stay, win and our total commitement to development says it all.

We strongly believe that our forum users are tired of this wars so please leave them to those websites where negative users tend to stay.
Title: Re: Annoying Alert requestor behaviour?
Post by: Hamish McTorsk on November 03, 2009, 10:39:39 AM

We strongly believe that our forum users are tired of this wars so please leave them to those websites where negative users tend to stay.

Ask yourself this Airnav, who started the "WAR" way back in march 2009.
Title: Re: Annoying Alert requestor behaviour?
Post by: GreekSpy2001 on November 03, 2009, 10:43:00 AM
Sigh


Come on Airnav.  Your running a beta welcome comments.. Maybe the same 5 have time on their hands to report the bugs/annoying features and felt they are trying to help.  

Others like me are not always inclined or have the time to report everything.  Especially if you're shot down in flames if you do it regularly....  In life you should now the majority say silent.  You are not going to get the 4000 reporting bugs.  IMHO You will be lucky to get 40.  You see on this forums it is mainly the same people posting.

  And for the record the way the Alert pop works does annoy (maybe too strong a word) me.  I would prefer to clear the screen but not always switch to ARNB.  In fact I think it has was highlighted a long time ago and I believe I concurred at that time.


Graham
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Support on November 03, 2009, 11:03:46 AM
We have no issue with people making constructive comments and or have issues that we will look at. Our continued beta program shows that. We are working hard and listening.

Its posts above from Hamish and other members who don't want that and just want to discredit AirNav for whatever purpose.
Title: Re: Annoying Alert requestor behaviour?
Post by: mjleprix on November 03, 2009, 11:14:35 AM
Don't really know what the issue is here- the alerter works just fine for me :when you are on another program, it just pops up in the bottom corner of the screen and you can then react as you like ,go to ANRB or just exit the alerter. Its not too difficult.
 This is not an exact science and never will be! enjoy it for what it is. An excellent program
which the developers keep improving!
Mike P
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Support on November 03, 2009, 11:21:31 AM
Thanks mjleprix,

We have decided that any infighting now on and any of those user who are know trouble makers, who post anything silly will be removed.

The last couple of threads have all been hijacked and taken away from the main question in the posts.

You have been warned now.
Title: Re: Annoying Alert requestor behaviour?
Post by: AirNav Development on November 03, 2009, 01:06:57 PM
Adding to what our support reported we have been very clear: we have thousands of users that are not interested in these kind of topics/wars.

We have a list of users who are well known for having the sole purpose of creating problems, finding inexistent errors and try to report them everywhere. Our user base is not interested in this kind of activity.

We will not allow any kind of similar topics to be developed.
Title: Re: Annoying Alert requestor behaviour?
Post by: GreekSpy2001 on November 03, 2009, 01:14:52 PM
"or just exit the alerter. Its not too difficult."

Mike

Think you miss the point.  It is exiting the Alerter where the debate is centred.  On most occasions when you close the alert pop up you are brought back to the ARNB screen.  For some that is OK, others including me would prefer to stay in the window they are in and just close the pop up.  

TBH I don't see what all the fuss is about.  It is something that some would like changed, that is all.

Graham
Title: Re: Annoying Alert requestor behaviour?
Post by: DazrahT on November 04, 2009, 09:35:33 PM
My suggestion then is have a user selection in options panel.

If you want to be taken direct to AirNav when you close Alert or have option to close alert, but without focus being given to AirNav. Simple.