AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: velcrohead on July 18, 2009, 04:27:51 PM
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Hi all
Just finished putting a Radarama outside today, wow, what a difference that makes, Radarbox is brilliant.
I have a question regarding the network subscription.
I purchased my Radar box on the 13th July 2009.
If I go to tools / network account information, It states the account was created on 28/06/2009 and expires on 31/07/2009.
I thought I was meant to get the 1st year included in the price.
Cheers.
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Yes, the first year is free - I presume that you purchased RadarBox new and not second hand?
Contact AirNav support direct on [email protected] and they should be able to tell you if somebody has been using your box before you got it!
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Yes, the first year is free - I presume that you purchased RadarBox new and not second hand?
Contact AirNav support direct on [email protected] and they should be able to tell you if somebody has been using your box before you got it!
Thanks Allocator, Yes, Certainly is new (supposed to be anyway).
I will email support and see what they say.
Cheers.
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Well, Credit where it is due.
I contacted Airnav, There was obviously something wrong with the dates somewhere.
My account now expires at the end of July 2010, So I have actually gained a couple of weeks.
The responses were very quick as well, 10 out of 10 to Airnav.
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Yes, the first year is free - I presume that you purchased RadarBox new and not second hand?
This is immaterial, network subscription is tied to the harware and password, as is the 2 year warranty.
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Yes, the first year is free - I presume that you purchased RadarBox new and not second hand?
This is immaterial, network subscription is tied to the harware and password, as is the 2 year warranty.
No, not really. If somebody had been using the 12 month free network for 6 months, and then sold the RB on, you wouldn't expect the next guy to get 12 months free Network would you?
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Hi Allocator, if you want to be pedantic, you are correct, I should have qualified that statement by saying the obvious:- the unexpired part of the network sub and warranty is carried over to the next owner(s).
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Roger that Jon :-)
I thought that you had discovered a devious master plan - we all sell each other our Radarboxes every 11 months or so -lol
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Roger that Jon :-)
I thought that you had discovered a devious master plan - we all sell each other our Radarboxes every 11 months or so -lol
Now that's a thought!
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Count me in on your scam!! ;-)
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How about it AN? Got to be a good selling point!
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I don't think so :)
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Spoilsports!! ;0)
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I went to renew my network account today. Paid my wedge and was asked to download AN FL Tracker 6. What I wanted to to was go live again on my AN RB 2007. Any ideas please?
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I went to renew my network account today. Paid my wedge and was asked to download AN FL Tracker 6. What I wanted to to was go live again on my AN RB 2007. Any ideas please?
Contact [email protected] for an answer.
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no email at this PC. is there a number?
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no email at this PC. is there a number?
An email to Support generates an automatic reply and a case number, so this is really the only way to follow this up. You will have to wait until you have access to email.
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It seems you have ordered the wrong product. The network subscription is at:
http://www.airnavsystems.com/RadarBox/order.html