AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: John Hargreaves on June 07, 2009, 04:15:16 PM
-
Afternoon all,
Looks like mine is due for a visit to W & S. My flights has dropped from a peak of 160 to 2! and only then if they virtually are over the house. Trust it to happen at a weekend.
John H :-(
-
Tough luck John. At least it's easily and quickly repairable and there's plenty of advice on the forum as to how go about it.
As a matter of interest, what is (was) your set-up?
-
Sorry to hear about your box John
As bratters says, it would be interesting to know what aerial you are using and were it is positioned.
Looks like you have joined daveg4otu!!
-
It was on a HBA-1090 roof mounted aerial with 10 metres of Westflex W103 cable.
John H.
-
This problem just seems to get more curious each time. Hope you get it sorted soon
-
As a copy/paste of what we have previously stated on another thread:
"
Maintaining our way of being totally transparent to our users (you will not find any company doing this nowadays) and from our statistic report:
Serial Numbers:
000001 to 01750: 37 units returned and repaired on a total of 1750 (2.1% of the units). Units over S/N 101500 are protected against static.
10001 to 15000: 2 units returned on a total of 3000 sold. (0.07% return rate).
"
All details on the thread below:
http://www.airnavsystems.com/forum/index.php?topic=2675.0
-
We also point any customers toward
http://www.airnavsystems.com/forum/index.php?topic=2759.0
There was some thunderstorms this morning across the UK. Please take the relevant precautions.
-
Jbeen away for the weekend , back tonight switched on box and not getting any my flights hardly most i ve seen are two both almost overhead usually get between 80-150 chimney mounted 1090 ariel with 10mts westflex cable looks like another sick box serial no.10656
-
If you are in the south east of England, some very nasty thunderstorms past over this morning.
-
no i,m in the north of england
-
My box is 00678 and I'm in the north of England also. My box passed away mid afternoon.
John Hargreaves
-
As a copy/paste of what we have previously stated on another thread:
"
Maintaining our way of being totally transparent to our users (you will not find any company doing this nowadays) and from our statistic report:
Serial Numbers:
000001 to 01750: 37 units returned and repaired on a total of 1750 (2.1% of the units). Units over S/N 101500 are protected against static.
10001 to 15000: 2 units returned on a total of 3000 sold. (0.07% return rate).
"
All details on the thread below:
http://www.airnavsystems.com/forum/index.php?topic=2675.0
like you say not many companys would have release the figures.
thanks for that. my one is anrb 10393. happy days
-
On the other hand who cares about percentages
if one own's box failedAirnav better take care that such will not happen according to state of tech
instead of repeatedly blending with low percentage figs
my opinion
Klaus
-
Klaus,
We have done that, but like any product your gonna get some fail. Thats normal.
-
Klaus,
We have done that, but like any product your gonna get some fail. Thats normal.
Good job you don't make aeroplanes ;)
-
I've got 00424 which is bad news! Better start finding the packaging with the thunderstorm season upon us!
Peter
-
Klaus,
We have done that, but like any product your gonna get some fail. Thats normal.
Good job you don't make aeroplanes ;)
if i sold 3000 tv and only two where faulty i would be pleased.
-
Yes, but if I made 3000 aircraft and two crashed, I would not be popular
-
>Yes, but if I made 3000 aircraft and two crashed, I would not be popular
The crash stats for nowadays commercial jet aircraft is much worse than that so Boeing and Airbus wouldn't be popular at all.
-
Just goes to show what a good product we have in the RB. As you have said before 100% achievement is not possible. Good customer service is though, and I don't think many can complain there from yourselves
-
Tks Malc. As usually we are on the side of our customers always playing a transparent game and growing based on the product success.
The good news is that: V2.10 is just a few days to be available on our site for download as a final beta. 2 minor problem still to be corrected.
-
Just goes to show what a good product we have in the RB. As you have said before 100% achievement is not possible. Good customer service is though, and I don't think many can complain there from yourselves
totally agree love airnav good product, may i suggest malc41 forget about making them aircraft.
-
What aircraft?. see forgot already :-)
-
does not make me feel any better at the moment quoteing all these figures. just sent my box back for second time in 3 months and nothing to do. With the update out any day. hope the box is back soon
Bryn
-
This is quite depressing news, I have box number 01547. With the monsoon and it's associated daily thunder storm activity due any day, I'm looking at a 4 month shut down to avoid any problems. Not good but at least I'm now aware of it.
Steve
-
This is quite depressing news, I have box number 01547. With the monsoon and it's associated daily thunder storm activity due any day, I'm looking at a 4 month shut down to avoid any problems. Not good but at least I'm now aware of it.
Steve
I've got 00424 which is bad news! Better start finding the packaging with the thunderstorm season upon us!
Peter
Don't worry about too much, Steve & Peter. Does not mean, that your RBs necessarily suffer problems if You've taken precautional measures.
Are You running an external antenna, and if Yes, is it what one calles "DC grounded", is its mast grounded to a "home earth"?
If running the default antenna inside, there's even less to worry about. Any chance then to ground its outer coax connector to a heater- / plumbing earth?
Karl
-
Don't worry about too much, Steve. Does not mean, that your RB necessarily suffers problems if You've taken precautional measures.
Are You running an external antenna, and if Yes, is it what one calles "DC grounded", is its mast grounded to a "home earth"?
If running the default antenna inside, there's even less to worry about. Any chance to ground its outer coax connector to a heater- / plumbing earth?
Karl
For goodness sake DO NOT earth your antenna to a heater/plumbing earth point. You will pick up all sorts of interference.
Tom
-
For goodness sake DO NOT earth your antenna to a heater/plumbing earth point. You will pick up all sorts of interference
Not necessarily either, Tom, depends on Your "local realities". I'm doing since more than 2
years without suffering what you're mentioning. Would give it a try at least, better than nothing.
The pluming, heating system of course should not consist of "plastic tubing". Forgot to say, but expected to be self - evident.
Karl
Edited:
Forgot to say that of course “grounding” should NOT be accomplished by means of the mains “neutral or protection lines”. That is DANGEROUS as HI TENSION is associated with. And
yes!: in this case interferences have to be expected, especially if living in a, or close to industrial areas, where “rapid load changes” (spikes resulting) on mains supplies will be even noticed in their vicinity, thus even influencing the “neutral and protection” as mentioned above.
K
-
It is important to state that this problem is very specific, happening only to less than 0.8% of our users. No no reason to be afraid at all.
-
As a copy/paste of what we have previously stated on another thread:
"
Maintaining our way of being totally transparent to our users (you will not find any company doing this nowadays) and from our statistic report:
Serial Numbers:
000001 to 01750: 37 units returned and repaired on a total of 1750 (2.1% of the units). Units over S/N 101500 are protected against static.
10001 to 15000: 2 units returned on a total of 3000 sold. (0.07% return rate).
"
All details on the thread below:
http://www.airnavsystems.com/forum/index.php?topic=2675.0
Dooh ... mine is 10554 ! and its deaded , Support are aware of my issues ... just need to raise a ticket .
Tony
-
Thanks for the advice and reassurance guys. I've been using the supplied antenna outside on my balcony (13th floor) during the good weather but have now brought it in as a precaution. To be fair, my previous box, which met it's demise after falling from a window ledge, survived last years monsoon with the aerial outside throughout.
Steve
-
I've been using the supplied antenna outside on my balcony (13th floor) during the good weather but have now brought it in as a precaution.
It won"t look like a beauty anymore Steve, but why not put the antenna in a plastic bag, let the coax run out of the bag with some sealing tape wrapped around it, thus making the antenna almost weatherproof.
If you could "afford" a lucid bag, you might even throw a glance on it's "precious" content from time to time if desired.
I'm joking, but to be honest of course: not a too bad idea to beware the default antenna of harsh weather.
Karl
-
Serial Numbers:
000001 to 01750: 37 units returned and repaired on a total of 1750 (2.1% of the units). Units over S/N 101500 are protected against static.
10001 to 15000: 2 units returned on a total of 3000 sold. (0.07% return rate).
"
A quick question for you. If a box in the pre-S/N101500 range is returned because of a static-related failure, is it repaired to the new standard?
Sorry, been out of RB loop for a while and have not had a chance to catch up the other threads.
-
This may be a silly question but only having had my radarbox for about a week (s/n 10954) how can you tell if it's not working properly
-
It's a bit like eyesight - how do you know if you can see as well as others?
It all depends on location but I would say taking my worst direction from a bedroom window, I would want over 30 miles. Best direction - sky is the limit.
If you're down to less than 10 you maybe need a check out.
-
Pleas read below:
http://www.airnavsystems.com/forum/index.php?topic=2759.0
We are locking some of these topics now as its been discussed a lot and we have FAQ for it now and also certain customers keep coming up with silly theories even after we have answered them.