AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Canonjohns40D on April 21, 2009, 10:05:27 PM
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Hi my radarbox has stopped working at 21.16pm this evening. I have some 902 aircraft logged up to then and it was working fine when I left it to watch the Liverpool v Arsenal game. i came upstairs after that and it was displayng the map with neither network nor my flights traffic. I checked and the yellow light was on but no other lights.
After checking the cables were still connected, they were, I loggged out and restarted the system. I got no lights at all. I tried another usb cable and still nothing. If I just make contact with the usb cable I can get the yellow light on and the blue flashing light but no traffic. If I fully connect the usb lead i get the yellow light only.
Please help me serious withdrawal symptons are already setting in.
John
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Well if your anything like me you would have been jumping up and down through that mad game that the anything in the house would have shaken :)
Being serious, restart the computer and try putting RB in another USB port than you usually use, this might wake it up. A blue flasing light when RadarBox 2009 is not running means you need to install drivers.
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Hi Mad game indeed great for the nuteral as i am.
Ok moved usb to another port as I put into the port yellow comes on and blu flashed but did not remain on. Anything else I can try please.
John
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What does RadarBox 2009 say, does it find it or does it say checking?
Also make sure you restart your pc.
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HI PC rebooted no change . Airnav shows checking hardware and it is a yellow box. Network also a yellow box!!
john
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Doesn't look good, contact support via our signature and they will get back to you with other tests otherwise they will give you details regarding a return to base.
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OK I'll do that now.
John
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Mine does that aswell if I want to use my us interface unit together with radarbox. I don't think the drivers are compatable, so as a result I have to disable the usinterface drivers then radarbox ok
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Just on a side note, maybe AirNav Systems will offer owners of Radar-boxes a discounted second box, handy to have in case of emergency breakdowns, and knowing the pain and withdrawal symptoms us owners will suffer.
A bit like a spare tyre at a discount price :-)
Cheers.
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I once had those very symptoms, and it fixed itself the following day, and I dont think I changed much, maybe the change of USB port actually.
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Canonjohns40D get a hold of your self mate.
How long are you going to be down? Iam sure as a Sr. Member
in good standing, Airnav will Fedex you a replacement, ASAP
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We have done that in the past in few cases actually, you can check the forum.
However we are more carefull now as some people have taken advantage of our trust by never returning the orginal one.
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I think you can trust Sr. Member Canonjohns40D
Do You guys reimburse for shipping to have the box fixed?
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Sorry but we don't. We are looking to have further bases in the different areas of the world so customers don't have to fork out a large amount on shipping back.
However if you buy from our dealers most will handle the repair proceadure themselves (in terms of either giving you a RB on the spot and sending of the other one or handling the sending of process). Though this does depend on dealers.
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Can I just point out that the postage doesn't have to be expensive? I sent my RB from Britain to Portugal, airmail and fully insured, for less than £9 via the dear old Post Office.
It's slightly annoying, but it doesn't break the bank.
Rod
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Sorry but we don't. We are looking to have further bases in the different areas of the world so customers don't have to fork out a large amount on shipping back.
However if you buy from our dealers most will handle the repair proceadure themselves (in terms of either giving you a RB on the spot and sending of the other one or handling the sending of process). Though this does depend on dealers.
Unfortunately I picked a Dealer that is tighter than you.
Thanks
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Can I just point out that the postage doesn't have to be expensive? I sent my RB from Britain to Portugal, airmail and fully insured, for less than £9 via the dear old Post Office.
I'ts slightly annoying, but it doesn't break the bank.
Rod
RodBearden
What was your turn around time from when they received it.
Thanks
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kdt1
About 10 days, including two weekends.
Rod
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Hi Airnav sadly despite the email last night with reference number and the promise to contact me as soon as possible I have had no furhter word from support.
I was taking photographs tonight for my Nephew at his local football final so that helped take care of part of the evening. They won the cup and he is happy dare I say over the moon. I on the other hand feel as flat as a pancake.
I have returned home to a blank screen where the welcoming radar box map would normally be. It's not there so perhaps a helpful email? No email of support or guidance on my next step. I'm unhappy, bored, lonely, I just can’t go on, ohh how I miss the flashing lights. Woahh there, Get a grip.
I would certainly not abuse your trust if it comes to a replacement box it would have been returned immediatly as I would have expected immediate support. Radar box is adrug and I need a fix and i need it sooner rather than later so please again I beg you "HELP ME"
I suppose if the family are still living with me I can return to them for a while, come to think of it when did I last see them!!!
John
As you can see I am trying to be patient and keep my cool but really I would appreciate some guidance, please don't leave me too long from continuing to enjoy this fantastic hobby.
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Hi John,
We did reply to your ticket with details, we urge you to check your spam mail. We were replying within 10mins of your posts here, why wouldn't we reply? Its definitely in our sent items, I just checked.
If whatever reason you still can find it we will PM the message to you.
Regarding sending a replacement I am very sorry but few people have ruined it for everyone. We don't want to take risk and more importanly if we do it for you and someone else wants the same they will post and say you did it for him etc..
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HI Airnav You just beat me to the punch and I apologise it was there in spam as you said it arrived at at 8.35pm.
I'll carry out the instructions in the email. I understand re the replacement issue and I'm happy to carry out your instructions. Thanks for the help all joking aside I really enjoy the RB and i really am missing it . In the meantime I will watch the forum to keep in touch.
Once again sorry that i missed the email and thanks for you help so far.
John
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HI Folks just an update on the RB. I sent it today as requested by Airnav and allowing for protective packaging and receipted special delivery I was pleasently surprised to find the cost was £8.45.
In the meantime I am trying to content myself with visits to the forum and getting acquainted with the family once again. I'll keep you posted on how things develop and hopefully before long I will be up and running.
John
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Family what's that.
Oh I remember those people sat in the corner.
Hope your box is back soon
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My heart goes out to you Canonjohns40D, maybe they will take up my idea of offering discounted second boxes, to previous owners, in case of emergency,
just like the condom in a frame sort thing :-)
Time to catch up on the latest seasons of 24, Lost and the Lord of The Rings trioligy.
Best wishes.
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Canonjohns40D
I can do some light traffic recording from the SBS here and send you the files.
It cost me 67.00 to send standard FedEx, that may make you feel better.
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Would it be possible for AirNav to take a credit card number as a "bond" and then send a replacement?
No return of original Radarbox then card is charged.
Some of the big online retailers do this. I bought a DVD combi and it packed in. A replacement was with me before the old one was taken back, but they had my card details just in case.
Just a thought.
Terry
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HI Folks just an update on the RB. I sent it today as requested by Airnav and allowing for protective packaging and receipted special delivery I was pleasently surprised to find the cost was £8.45.
In the meantime I am trying to content myself with visits to the forum and getting acquainted with the family once again. I'll keep you posted on how things develop and hopefully before long I will be up and running.
John
that's right Canonjohns keep them on there toes.
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HI all just an update on day two of the Radar boxless House.
I had been running upstairs to check the screen when I hear overflying traffic. On finding the blank screen I had a tendancy to rant and rave and the Police are a bit fed up when during these fits I report the theft of the box Thankfiully following explanation they have not yet taken any action.
I have finally stopped just sitting there staring at the blank screen. The Doctor seems pleased I have started to recognise some of the closer family members, so the stronger dose of Prozac seems finally to be having some effect.
Some good news my new UHF/VHF aerial is to be delivered to me tomorrow so If the weather holds at least I might be able to listen on the scanner.
Thanks for all your support at this difficult time it is very much appreciated. I am considering starting a support group for others in this position. Anyhow bye for now the afternoon injection is due keep in touch.
John
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You are lucky, cost me $60 to send to UK from Toronto, so we need a North American repair office ASAP.
GeoT
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Hi day 6 in the Radarboxless House and it gets no easier. The box was delivered last Thursday guranteed delivery for Friday but no word yet on the status of the box or if it is repair or replace.
A new UHF/VHF aerial arrives tomorrow so hopefully this will help fill the gap. I noted on here it has taken some 10days for the return of a box so at least I'm halfway there, maybe I'll get word soon .
To compound matters my PC crashed earlier and I'm reduced to the Daughters laptop. I need to get an external hard drive and save all my data to it and then its a case of rebuild the PC.
Maybe this is my run of bad luck over I can't waitt o get the RB connected you really do miss it.
John
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I feel for ya, but just imagine the feeling of receiving it in the post, fixed and plugging it in again!
What VHF antenna have you bought? Ive tried all day ringing Solid State Electronics to enquire about their VHF twig but no answer?
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HI After checking around I went back to DPD in the USA from where my ADSB aerial arrived. It was very good quality and I'm very happy with the results. It was easy to arrange delivery etc and all in all a pretty painless experience.
I had seen their UHF/VHF aerial and some good reviews so I decided I'd give it another go. I ordered it 14th April and it was delivered to the door this morning. Hope this helps.
John