AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: markb on January 15, 2009, 01:00:04 AM

Title: Unable to send report via e-mail
Post by: markb on January 15, 2009, 01:00:04 AM
Hi all,

I've been trying to e-mail reports in mylog and I keep getting an "unable to connect to SMTP server".  Any suggeations?  Am I missing something?

Thanks,
Mark
Title: Re: Unable to send report via e-mail
Post by: Allocator on January 15, 2009, 07:22:29 AM
Mark,

A few things to check:

- Are you using RB2009?

- Can you see Network Traffic OK?

- Are you getting photos downloaded?

- Do you have a valid email address entered in the Reports window?

- Do you have a valid email address in the Home Station Data in Preferences?

- Are you using a firewall that is stopping RB connecting to the AirNav email server?
Title: Re: Unable to send report via e-mail
Post by: prbflight on January 15, 2009, 05:17:23 PM
Hi Mark

I have had this problem since I purchased RadarBox in July of 2007.  Neither my ISP nor AirNav support has ever been able to diagnose or solve the problem.  I run RadarBox with one of its best features unavailable to me.  I thought I was the only one on the planet that had this problem.  Let's hope we can find a fix.  AirNav support can we get a configuration box in the next release?  Why does Acarsd auto send to me every midnight with absolutely no problem?  Is the difference that Acarsd has a config box?  Let's not give up on this.  Yes I've looked at everything form firewalls to routers to you name it over the last year and a half.  I'm still hoping for a cure.  Any suggestions.  Anyone?  RadarBox is the only software on my system that will not email my account (connect to the SMTP server).

Paul@cyyb
Title: Re: Unable to send report via e-mail
Post by: Fenris on January 15, 2009, 07:00:53 PM
Have you tried capturing the packets using Wireshark?

It might help to get a detailed handle on what traffic is sent and received.

I have seen problems in other cases with the MTU setting being wrong, sometimes data ends up sat in the Tx queue and won't clear. This can be because path MTU discovery has not worked properly.

SMTP is a very simple protocol, the only thing that can go wrong is when data gets stuck and the other end times out.
Title: Re: Unable to send report via e-mail
Post by: markb on January 15, 2009, 07:04:27 PM
Allocator, 

My network subscription has expired, but I don't think that would prevent the reports from going out.  I'll have to double check the firewall, but I don't think that's it either.  My other thought was to re-install the whole program and see if that fixes it.
Title: Re: Unable to send report via e-mail
Post by: Allocator on January 15, 2009, 07:12:27 PM
I don't think that reinstalling is going to help here.  You must have had RB for over a year if your subscription has expired.  Have the email reports ever worked?
Title: Re: Unable to send report via e-mail
Post by: DaveReid on January 15, 2009, 07:27:38 PM
I've been trying to e-mail reports in mylog and I keep getting an "unable to connect to SMTP server".  Any suggeations?  Am I missing something?

OK, back to basics.

1.  Can you send emails from other applications on your PC, e.g. Outlook, Outlook Express?  (I don't mean webmail like Hotmail, etc).

2.  What do you see if you open a DOS window and type  Telnet mail.airnavsystems.com 25  ?
Title: Re: Unable to send report via e-mail
Post by: prbflight on January 16, 2009, 03:51:30 AM
I've been trying to e-mail reports in mylog and I keep getting an "unable to connect to SMTP server".  Any suggeations?  Am I missing something?

OK, back to basics.

1.  Can you send emails from other applications on your PC, e.g. Outlook, Outlook Express?  (I don't mean webmail like Hotmail, etc).

2.  What do you see if you open a DOS window and type  Telnet mail.airnavsystems.com 25  ?

Dave

1. Yes I can send email from all other applications on my PC...example Acarsd.  I use Outlook and can send and receive mail with no problem.  I have no problems with any application other then RadarBox.

2. See the attached screen shot of what I get when I type the above command into a DOS box.  It's an empty box with a flashing cursor.
Title: Re: Unable to send report via e-mail
Post by: DaveReid on January 16, 2009, 07:34:00 AM
2. See the attached screen shot of what I get when I type the above command into a DOS box.  It's an empty box with a flashing cursor.

Good, we're making progress.  Something (firewall, ISP, etc?) is stopping your PC from connecting to the SMTP server.  Below is what you should see.

Can you ping it ?  ping mail.airnavsystems.com   at the DOS prompt.

Title: Re: Unable to send report via e-mail
Post by: rogerl on January 16, 2009, 08:45:57 AM
I have not used this feature myself, but if airnav are forcing you to go through their SMTP server, that is probably the problem.

A lot of ISPs block port 25 access to any but their own servers supposedly as a SPAM prevention measure.

There would be 2 ways round this but both involve Airnavsystems changes:
1) They could run the server on an alternate porrt (Port 26 is often used for this)
2) They could allow you to configure your own SMTP (ISP) details.
Title: Re: Unable to send report via e-mail
Post by: DaveReid on January 16, 2009, 09:35:21 AM
This might be an appropriate moment for AirNav Support to engage in this thread ...
Title: Re: Unable to send report via e-mail
Post by: AirNav Support on January 16, 2009, 09:58:03 AM
His ISP is not blocking the port. The second suggestion was noted a while ago however the amount of customers with this issue has been very small so far that it has been marked as high priority.

The telnet test Dave has asked means Paul that if you don't have a firewall running on your computer its running on your route and causing it to stop messages being sent. If you tell us the make of your router we may be able to give you a few pointers.
Title: Re: Unable to send report via e-mail
Post by: prbflight on January 16, 2009, 12:58:39 PM
Hi Dave and AirNav Support

Below is a screenshot of what I get when I ping mail.airnavsystems.com

I'm on my thrid router (now wireless) since I bought RadarBox in July 2007.  I've tired turning off the firewall in the router on all three.  I've even bypassed the router and went straight through my DSL modem with no luck.  I've loaded RadarBox on two other computers in my house (network) with always the same results and still no joy.  Anyway I'm willing to try anything again so here is the make of my new wireless router.

D-Link EBR-2310

Once again everyone I really appreciate the help.

Paul@cyyb
Title: Re: Unable to send report via e-mail
Post by: Fenris on January 16, 2009, 01:29:54 PM

2. See the attached screen shot of what I get when I type the above command into a DOS box.  It's an empty box with a flashing cursor.

You did make sure you put the 25 at the end of the command, it's important as therwise telnet will default to port 23 and no one would be crazy enough to run a telnet service on the net these days so there would be no reply.
Title: Re: Unable to send report via e-mail
Post by: rogerl on January 16, 2009, 06:22:40 PM
Just had a play with this and I get the message "Could not connect to SMTP server to send auto-report".

In my case this will definitely be as I mentioned above as I know my ISP (Be Internet) do block access to port 25 for all mailservers other than their own (as do most of the UK ISPs !)

Title: Re: Unable to send report via e-mail
Post by: DaveReid on January 16, 2009, 06:56:16 PM
I know my ISP (Be Internet) do block access to port 25 for all mailservers other than their own (as do most of the UK ISPs !)

That would appear to imply that most UK RadarBox users will be unable to email reports, are we sure that's the case ?

BT certainly don't block port 25, as per my screenshot above.
Title: Re: Unable to send report via e-mail
Post by: tarbat on January 16, 2009, 06:57:59 PM
I can certainly send email reports okay from Radarbox.  My UK ISP is BT Internet, one of the biggest I'd have thought.
Title: Re: Unable to send report via e-mail
Post by: Allocator on January 16, 2009, 07:02:24 PM
I use Demon Internet and the email reports work OK.
Title: Re: Unable to send report via e-mail
Post by: tarbat on January 16, 2009, 07:09:21 PM
From the Be Internet FAQ:
"Can I set my own email or web server up while using the Be network?
Yes, providing you only use our services for legal purposes - please see our terms and conditions. If you would like to use your own email server, you’ll need to use our SMTP server for outgoing mail. Please contact us directly for more information. If you would like port 25 unblocked all you need to do is order a static IP from us and your port will be unblocked"

So, maybe getting a static IP address may solve your problem.
Title: Re: Unable to send report via e-mail
Post by: rogerl on January 16, 2009, 08:21:21 PM
Yes tarbat it would. Its not really an issue for me as I doubt I will be using the email feature in Radarbox but the inability to configure it could be a problem for many.

I actually do run my own external email server and don't use Be for that... but its on a port other than 25.
Title: Re: Unable to send report via e-mail
Post by: markb on January 16, 2009, 10:09:10 PM
Thanks to all for the suggestions.  I can successfully ping the email server and the telnet port check gives me a menu, so I assume that means it's working.  I disabled my firewall and tried a static IP address.  I'm able to send e-mail through outlook with no problems and I still am unable to send a report.  I guess I can send it as an attachment thru my email for now.....

Mark
Title: Re: Unable to send report via e-mail
Post by: juangelb on February 01, 2009, 09:55:44 PM
Hi all.

Since some days I am not more receiving report emails from two computers running Radarbox.

I tooke a look today, thinking that RadarBox would be using SMTP from outlook
configuration of my computer, but no.
Radarbox uses SMPT mail.airnavsystems.com .....

And trying manual SEND NOW , I get messege displayed : Messege sent with success, and can see trough netstat -n command :
TCP    10.255.255.251:2097    74.55.96.226:25    ESTABLISHED
So I conclude that both Radarboxes running on both computer are ablo to connect to AirnavSyatems SMTP, but here I dont receive any email.
Also obviously I have the outlook working fine, and my antivirus is configured NOT to block mass mailing using TCP 25
I was wondering here why not let the user to choose the SMTP server, autentication etc  for this feature?
Why to use Airnav SMTP ? and not the SMTP of my own ISP ?

Cheers : Juan
Title: Re: Unable to send report via e-mail
Post by: prbflight on February 01, 2009, 11:40:54 PM
Here, here!

AirNav Dev Team please put a config box in the next release of Radarbox...please.

Paul@cyyb
Title: Re: Unable to send report via e-mail
Post by: AirNav Support on February 02, 2009, 08:37:30 AM
juangelb,

Sounds like you need to check your spam folder or settings. You say since some days, does that mean it was working before?
Title: Re: Unable to send report via e-mail
Post by: juangelb on February 02, 2009, 09:48:37 AM
Hi Airnav Support.

Thanks for Your quick answer.
I dont have spam deteccion, rejection or redirection configured.
But it seems that Airnav SMTP server has nor reverse IP configured in right way,
so this does that the emails forwarded by mail.airnavsystems.com SMTP become rejected, due to wrong reverse IP.
Maybe You can check this.

Thanks in advance : Juan
Title: Re: Unable to send report via e-mail
Post by: juangelb on February 02, 2009, 11:46:33 PM
Well...
I´M Still researching why this is not working for me.
Additional data:
1- Last report email received was on 17/01/2009
2- At that time mail.airnavsystems.com was on IP Address 74.55.96.228
3- At this time mail.airnavsystems.com seems to be at IP Adrress 74.55.96.226
4- At the time last email received SMTP was Merak 8.9.1
5- Today is Merak 8.3.8
6- Last email received was from [email protected]
7- Doing a manual SMTP sequence to mail.airnavsystems.com, I got the following result :

220 mail.airnavsystems.com ESMTP Merak 8.3.8; Mon, 2 Feb 2009 23:09:26 -0000
helo maquinas.no-ip.org
250 mail.airnavsystems.com Hello maquinas.no-ip.org [201.81.48.132], pleased to meet you.
mail from: [email protected]
250 2.1.0 <[email protected]>... Sender ok
rcpt to: [email protected]
550 5.7.1 <[email protected]>... we do not relay <[email protected]>

Well, it seems that mail airnavsystems.com wont not to send... unless....

Well.... It seems to me that several things changed since last time report email worked fine to me.
Also, I dont know if it is oly me with this problem... maybe

I will staying to research in this, but I still think that it will be much better that anyone would be able to have a screem to configure the SMTP server that he wishes.... or let the defaul Airnav SMTP server configured, if wont not to have additional work.

Cheers   let stay working... if everyday is a good day to learn something else...
This dos not kill !   as smoking does....  Hahahhhha.
Title: Re: Unable to send report via e-mail
Post by: juangelb on February 03, 2009, 12:17:14 AM
OOPs...

Let me to explain... I´m not trying with this reports doing anything else than solve the problem and if possible to help, even when a liile bit  and not sure if in the right direction.

Airnav Team is far away the better in skill, effort and in hearing his customers wishes... and this has to be told...

And only for comment.... I started with SBS-1 ... I still have it here... left aside... But I have 3 RBS ! Very happy Airnav user !

Cheers. Juan
Title: Re: Unable to send report via e-mail
Post by: AirNav Support on February 03, 2009, 09:05:44 AM
Juan,

Did you enter the support email address yesterday as we did get a report email from your email address which shows its working :)
Title: Re: Unable to send report via e-mail
Post by: tarbat on February 03, 2009, 09:12:49 AM
If this helps diagnose your problem, these are the headers I see on the emails I successfully get from Radarbox.  Seems to work okay on my PC.

X-Apparently-To: [email protected] via 87.248.114.78; Tue, 03 Feb 2009 09:09:40 +0000
X-YahooFilteredBulk: 74.55.96.226
X-Originating-IP: [74.55.96.226]
Authentication-Results: mta828.mail.ukl.yahoo.com  from=btinternet.com; domainkeys=neutral (no sig)
Received: from 74.55.96.226  (EHLO mail.airnavsystems.com) (74.55.96.226)
  by mta828.mail.ukl.yahoo.com with SMTP; Tue, 03 Feb 2009 09:09:39 +0000
Received: from ghe520
        by mail.airnavsystems.com (Merak 8.3.8) with ASMTP id KLM49938
        for <[email protected]>; Tue, 3 Feb 2009 09:09:38 -0000
From: "Xxxxxxxxx xxxxxxx" <[email protected]>
Subject: AirNav RadarBox Log 2009/02/02 (Portmahomack Scotland)
To: [email protected]
Date: Tue, 3 Feb 2009 09:09:30 +0000
X-Priority: 3
X-Library: Indy 9.00.10
Title: Re: Unable to send report via e-mail
Post by: Canonjohns40D on February 04, 2009, 01:03:43 AM
Guys at midnight my automatic email with record of flights 03/02/09 did not issue, though it has been fine up to tonight. I have just clicked send now and the email issued perfectly. This is the first time my email has failed just thought i'd let you all know!!!

John
Title: Re: Unable to send report via e-mail
Post by: juangelb on February 04, 2009, 12:40:24 PM
Hi People.

Airnav Support, Tarbat.

Thanks for your your help and effort.

According to my research, the problem can be described as follows:

1- Server mail.airnavsystems.com IP 74.55.96.226 , dos NOT have reverse DNS lookup configured in right way
2- In this situation, the majority of ISPs mail servers aroud the world, will reject any email coming from an SMTP in this situation.... BUT
3- If the ISP email server DOES NOT CHECK reverse from the sender, (very seldom nowadays) the email will be received without problems.
4- Maybe It would be interesting if Airnav people would take a look on the Merak logs, where probably will find a lot of emails rejected due to the lack of well configures reverse DNS for mail.airnavsystems.com
5- I tryed 5 diferent ISPs to receive report log and only worked with ONE, that probably his server DOES NOT CHECK reverse DNS from sender SMTP

Cheers.  Juan
Title: Re: Unable to send report via e-mail
Post by: prbflight on February 04, 2009, 03:05:06 PM
Hi People.

Airnav Support, Tarbat.

Thanks for your your help and effort.

According to my research, the problem can be described as follows:

1- Server mail.airnavsystems.com IP 74.55.96.226 , dos NOT have reverse DNS lookup configured in right way
2- In this situation, the majority of ISPs mail servers aroud the world, will reject any email coming from an SMTP in this situation.... BUT
3- If the ISP email server DOES NOT CHECK reverse from the sender, (very seldom nowadays) the email will be received without problems.
4- Maybe It would be interesting if Airnav people would take a look on the Merak logs, where probably will find a lot of emails rejected due to the lack of well configures reverse DNS for mail.airnavsystems.com
5- I tryed 5 diferent ISPs to receive report log and only worked with ONE, that probably his server DOES NOT CHECK reverse DNS from sender SMTP

Cheers.  Juan

Thanks for all your work on this topic Juan.  AirNav Support and Development Team could this be the problem that has been plaguing me for nearly two years?  Is there a solution in Juan's investigation that can fix my problem?
I hope to hear back

Thanks

Paul@cyyb
Title: Re: Unable to send report via e-mail
Post by: AirNav Support on February 04, 2009, 03:50:04 PM
I think thats issue which has happened with the server change as we have had a few emails going missing. Thanks Juan we will take a look at that.

I don't think thats related to your issues Paul.

Title: Re: Unable to send report via e-mail
Post by: juangelb on February 04, 2009, 09:39:23 PM
Hi people,

I agree with Airnav Support.
The problem I reported started from maybe 20 days ago or so.
And never before I had problems in receiving reports to several ISPs accounts, servers, etc.
Also agree that the problem can be related to the change of the server, the IP addr of the server, configuration of server or even the DNS configuratios at theplanet.com since the IP addr of email server changed, ISP would need to update configs accornding.

And as I told earlier, RadarBox is marvelous ( I have 3 of them) and all are working fine !
And we are not even talking about software updates releases, the wishlist that Airnav is always working to implement....

I, personally am very glad with the overall work of Airnav and and never till now I did regret of at least one cent spent on RBs.

Congratulations Airnav !  Good work, from since before RB.
In those shadows days that the worldwide economy promises for a lot of people..... If someone has to win...I am sure that peolpe as Airnav Team,  they will.


Cheers. Juan

Title: Re: Unable to send report via e-mail
Post by: AirNav Support on February 05, 2009, 08:37:55 PM
Juan,

The email issue should now be fixed, if there still an issue give us a shout.
Title: Re: Unable to send report via e-mail
Post by: HMN851X on February 05, 2009, 09:19:55 PM
I'm still having problems with the reports I keep getting a 550 error
Title: Re: Unable to send report via e-mail
Post by: Fenris on February 05, 2009, 09:39:22 PM
I'm still having problems with the reports I keep getting a 550 error


Which is an Unknown user permanent failure I think.

Can you post the whole error message you get, with headers if you can.
Title: Re: Unable to send report via e-mail
Post by: juangelb on February 05, 2009, 09:54:45 PM
Airnav Support

I just arrived home and noticed a lot of Report emails from several days days
arriving OK.

I cheched the PTR for  IP 74.55.96.226 and DNS at this time and it is answering OK, as being mail.airnavsystems.com

So at this time I am receving all the emails loked, rejected, holded, etc along with several msgs Returned mail: response error, Returned mail: permanent problems with the remote server .... and so on
I think that soon it will end, since I think all this is due to the holded, rejected... emails due to errors during several days.

Once again: thanks Airnav

Cheers Juan
Title: Re: Unable to send report via e-mail
Post by: juangelb on February 05, 2009, 10:15:37 PM
Again....


Well, it is nedded to understand tht a changed DNS record can take some time to replicate trough milions of DNSs over the internet......
So this precess can take from 1 hout to one day...  or more, it depends on specifuic TTL (Time to live) configurations os each DNS envolved.... I.E Airnav DNS, Your ISP DNS ....

But here it seems to be workin fine at this time.


Cheers. Juan