AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: freqhopping on December 10, 2008, 10:36:49 PM
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I want to open the File menu to access the preferences or exit the program but it won't open. I don't have any problem opening Filters, Map, Tools, etc. I'm currently using the 2009 software. This issue started last night. It was working fine for several days before.
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No idea what might be the problem here.
Is RadarBox running OK when you start it apart from this?
Are you running Vista or XP?
Are you running RB with an Internet connection?
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It runs just fine otherwise. I'm running XP. I have a cable internet connection.
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Can you actually see the File menu option, or is it off the screen?
Can you open the File menu by using the ALT and F keys?
Can you shut down RadarBox by using the red X in the top right of the RB window?
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It's there and acts like a button but nothing happens when I click it.
Using the keys doesn't work either.
I have to use the X to close it.
Well, I just closed and restarted it again, and everything is working the way it is supposed to for now. ??? I'll just have to see what happens when I shut it down later after running for a while.
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I have experienced the same issue on a couple of occaisions, radar box receives normally and the map displays okay but the drop down menu's don't allow you to select an item.
When this happens I have needed to close the program by clicking the x in the corner and restart.
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Sounds very similar to the problems one or two of us have experienced for months - slow or non-responsive menu items. There has been some dialogue with support about this, and I have tried one or two alternative executables that they provided. It has been a little better lately (mainly because once started, I tend to leave the programme alone), but I still get times when the menus don't appear to work and I end up restarting. I suppose I've just learned to live with it.
DC
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Are Airnav looking in to this issue?
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Well, sort of. They have said that it is "rare, and affects very few users, mainly those with high-spec machines". The last I heard from support was on the 2nd October, so I don't really know if they're still working on it, or have given up.
DC
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Thanks for the feedback DC.
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The frozen menus has happened to me twice today when trying to close down Airnav after running it for over 4 hours each time, could it be related to the amount of data processed?
I don't like having to crash the program to exit it.
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I get this too..... sometimes they take an age to respond but most of the time they dont respond at all.
Normally only happens after a few hours of starting
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It is reassuring others have the same issue ;-)
I think you are correct the problem seems to occur after the program has been running for some time and as pointed out earlier on higher spec PC's.
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There doesn't seem to be a response either way from Airnav...
DC
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Is AVG a common factor?
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No, not anymore.
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I have AVG.
This Windows box is far from high spec, it is used only for RB (SBS in the dark old days before I saw the light). Think it cost GB 299.00 incl VAT.
It is a pretty basic DELL (AMD 64 dual 991htz processors, 2gig RAM, no video card and no sound card)
I use Macs for everything else including running my business
Paul
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Hi Paul
I completed the test yesterday with no other applications running on the PC, all power saving options off etc and the menus still locked up after 6 hours use so I will restart the program every couple of hours until Airnav follow it up. I do not like having to crash out of a running program.
I am interested in making the switch to the Macs and just using one PC for the radio hobby.
Kevin
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Hi
I have just done the AVG fix and thing seem ok. Prior to that I used to unplug the modem, for a few seconds, when things got slow. Neat because I did not have to reboot RB.
Dudley
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Hi,
I still tend to run it for a couple of days between restarts, it is a pain that this row of shortcuts becomes unavailable but not the end of the world.
I shut it down with the red X in the top right, or right clicking on the program 'sausage' in the bar at the bottom of the screen.
I would say to anybody thinking of switching to Macs for other 'everyday' computer uses,,, DO IT!!! Life on a Mac is SO MUCH EASIER AND BETTER (and even RB and such can be run on a Mac using a vertual machine set up such as Parallels - I run RB and all my other 'pc only apps' on my Macbook Pro this way when traveling)
People hold off switching because they think they will have to 'learn' a new OS... it will take no more than a couple of hours to get to grips with Mac,, and a week or two to discover all of its hiden gems. Once you have, you will never look at a Windows box the same
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Well, sort of. They have said that it is "rare, and affects very few users, mainly those with high-spec machines". The last I heard from support was on the 2nd October, so I don't really know if they're still working on it, or have given up.
DC
Hey DC,
Long time no speak to...
And I thought it was just me...I also have heard nothing since the end of September/beginnning of October.
I have solved my menu problem though...I just don't use it any more! :-)
Hope you are keeping well DC.
Kind regards,
-=Glyn=-
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Wotcher, Glyn. Yes, still surviving, thanks.
You don't use your RB, or you don't use the menus? I've tended just to have it running, and leave it alone, as attempting to use the menus is hit-and-miss, and generally a pain, and minimising is a pain as well, as it won't always restore.
DC
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I have AVG.
Have you setup exceptions in AVG for both Program Files and the Virtual Store (Vista only) as per the FAQ? See http://www.airnavsystems.com/forum/index.php?topic=1764.0
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and minimising is a pain as well, as it won't always restore.
DC
Well I wasnt going to say anything..... but I get that bug too! Annoying isnt it?! (Not a massive issue - I just dont EVER minimise the prog)
And yes, I do have the AVG thing done
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Back to this topic since I continue to have this issue and some others.
My computer is certainly not high spec. Dell Inspiron 600m, 1.8 Ghz Pentium, 1 GB RAM, Windows XP Home Edition.
The other issue that I've always had is like with the one already discussed, after running for a while I lose my internet connectivity. The only way to restore it is to close AirNav.
The newest issue I've noticed is the FlightIDs in the log that is emailed to me. One example from today is 99-0004 which was SAM-4242 (displayed S4242). The ID in the log was AF2 (Air Force-2) which is what is has been in the past. Since it was last AF2 it has had several other SAM IDs. In MyLog is correctly lists all the FlightIDs.
I've noticed several instances of these emailed FlightIDs not being current.
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I'm a member of this club as well: occasional non-functioning or freezing of some menu items. I put it down to insufficient RAM on my PC when things get busy and it's always been a temporary rather than semi-permanent glitch.
My other annoyance for which I have no answer is that the box will suddenly cut out for absolutely no apparent reason - often when the PC is unattended.
The yellow power light remains on and the blue light flashes balefully every few seconds. Ugh.
I suspect, in fact I'm sure, it's a USB problem and the link is suddenly lost. I have checked all the usual suspects but now just live with it.
Oh the joys of technology
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One thing that I find helps when dealing with menus is to use the keyboard rather than the mouse - for example Alt-F followed by D for Database Explorer, Alt-M followed by C for map colours, etc.
RB responds instantly to the keyboard.
Rod
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Well, sort of. They have said that it is "rare, and affects very few users, mainly those with high-spec machines". The last I heard from support was on the 2nd October, so I don't really know if they're still working on it, or have given up.
DC
I am having the issue as described by other members in this thread. Now what really annoys me is that AirNav Support used the exact same line in regards to another issue with the e-mail alert feature not working for some. If its not affecting the majority "who cares". They may get around to fixing it, then again they may not. What type of support is this?
There is an issue here regarding menu selection. I can sum this up in two words.
"Fix It"
I am more than willing to be patient in helping to diagnose a problem, but once again another issue appears to have been ignored and quietly buried.
If you need any information from me to help you diagnose this issue just let me know. I am more than willing to help.
"Mainly users with high spec machines"...jeeez...what type of diagnosis is that let alone a solution?
I can't even believe based on the posts and reports here that it hasn't been replied to in a professional matter acknowledging paying customers concerns and issues.
Ya...I'm upset. The radarbox isn't a dollar store item.
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Falcon,
We have said in the threads regarding the next version that this will be looked and hopefully fixed.
Regarding not replying, this forum is NOT a support forum. There a dozens of posts posted every day, we do out best to read all of them and reply but the proper and correct method is getting in touch with us via the ticket system.
We reply to many posts like this almost instantly which is a Professional and courteous service.
Your email alert is a different story and mentioning here to try and twist our arm into it does not help, as we have explained many times on the forum we need to look at requests such as that by how many customers it affects, time it will take to create, cost and then prioritize the ones which come out top.
Hope that explains things.
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Your email alert is a different story and mentioning here to try and twist our arm into it does not help
Ummm...that is not why I mentioned it. I mentioned it to further demonstrate your non-committal attitude to glaring issues and how you handle them. If I was going to try and "twist your arm" any further regarding that issue, I would do so in the appropriate thread.
I'll consider replying to the rest of your response later, but this was just too much for me to walk away from.
Thanks
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Falcon,
Issues like this are always going to be a problem, especially if they only happen on a very few machines. If it happened on every PC, then I guess that it would be easy to fault find and fix. If it only happens on a few PC's, then where on earth would you start with sorting the problem out?
The one desktop and 2 laptops I run RB on doesn't suffer from the "Menu Freezing" issue and I've never had problems with the email report issue either - so I can't help at all with suggesting a solution.
I know that this doesn't really help you with your problem, but "Fix it" doesn't really help much either :-(
Have you tried RB on any other PC's? Does the same problem occur?
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Falcon,
We get this all the time with certain customers who have a certain feature request that they really want. If we miss it out in our update we get the exact same type of posts as they feel we deliberately missed them out. Its not that its simple terms of business and making use of time. If we sat here and worked on every feature request we got we would have no time for anything else and would never finish not to mention in the process go bankrupt.
Whats different is that bugs such as the menu options are priority and they are taken seriously. We do have to cut the reports which are sometimes only reported by one person or maybe a two, not because its the easy way out but as we know from support we get emails saying RB caused this... etc then a few days later we get an email saying sorry guys it was actually a fault hardrive or something else unrelated to RB.
We cannot afford to go into extreme depth into issues untill they are cofirmed that they are indeed bugs in RB not anything else. This is why we sometimes stagger on an issue and get it confirmed fully first before we spend time on it. I am sure this gives you an insight that we are not ignoring just making sure we spend time and money properlly.
The 6 updates to the software since launch which included bug fixes and two dozen new features, network price change and quick forum responses show that we are not ignoring customers.
The next update to the software is not far away and it will go through a beta test program to ensure bugs are caught.
I hope that gives you an insight in to what we see when we read posts like this and how we go about rectifying them.
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Falcon,
Issues like this are always going to be a problem, especially if they only happen on a very few machines. If it happened on every PC, then I guess that it would be easy to fault find and fix. If it only happens on a few PC's, then where on earth would you start with sorting the problem out?
Hi,
Well seeing as this is an issue, one of the places you would start would be by gathering as much information as possible and then acknowledge to your customers that your going to fix the problem. What I see is customers left hanging. The words "hopefully" as stated by AirNav is not overly reassuring. I don't see the "hopefully" as in we may have a tough time finding the problem, I see it as "hopefully" if we have the time to look at it, as their observations only indicate a few customers are having the problem and are therefore relatively unimportant. I have now had two issues that are being dealt with in an unsatisfactory manner. To say where on earth would you start to sort the problem leads one to believe it's an impossible task so just live with it. Based on what I have read in this one thread, I'll bet you it's more than just a few with this issue.
The one desktop and 2 laptops I run RB on doesn't suffer from the "Menu Freezing" issue
I am happy for you. I know myself and some others would like to say the same.
and I've never had problems with the email report issue either - so I can't help at all with suggesting a solution.
While I wish there was a solution that was within the customers control, sadly there isn't, so there isn't going to be anything to suggest. It needs to be handled by those responsible.
I know that this doesn't really help you with your problem, but "Fix it" doesn't really help much either :-(
Sure it does. I am the customer and they are the manufacturer. I have a valid problem, they need to fix it. I guess they don't have to, but how would that look for business, especially when I am not the only with either the e-mail issue or the menu issue. I have used lots of different types of software from different manufacturers/developers and am "very" patient and understanding when bug issues are handled and acknowledged properly.
Have you tried RB on any other PC's? Does the same problem occur?
I am going to try it on another machine when I get around to it. I'll let you know what happens. A machine with a fully updated Windows XP Home is the problem at the moment.
I appreciate you taking the time to lend your assistance and opinions.
Thank-you
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Falcon,
Your reading too much into our words. We have stated as in our first post in this thread that it was listed as a one of the high priority bug fixes for the next version. Not sure what else we can say about that, other than keep repeating it.
Your email issue has not been handled in a bad way, reread our post on how we determine what needs to be added to next versions.
You don't have 2 issues which are being handled in that way, 1 is being done and the other we hope to do if time permits for the next version. We do not see the email issue as a bug but more a feature request, and the affect on the software is minimal but a stated in the email thread we hope to do it but cannot guarantee it due to other priority issues.
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Falcon,
Your reading too much into our words. We have stated as in our first post in this thread that it was listed as a one of the high priority bug fixes for the next version. Not sure what else we can say about that, other than keep repeating it.
Your email issue has not been handled in a bad way, reread our post on how we determine what needs to be added to next versions.
You don't have 2 issues which are being handled in that way, 1 is being done and the other we hope to do if time permits for the next version. We do not see the email issue as a bug but more a feature request, and the affect on the software is minimal but a stated in the email thread we hope to do it but cannot guarantee it due to other priority issues.
I guess it comes down to you have your version of the way things are happening and I have mine.
I don't have the time to spend on this.
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I don't have the time to spend on this.
Ironic :)
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I don't have the time to spend on this.
Ironic :)
Even if your intent was light hearted, it's not something I would have done on my business website. It could be taken the wrong way by not only insulting the intended recipient but those who have the same issues and concerns with your software.
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Falcon, I admire your courage to be honest and straight forward here.
I think we as ADS-B hobbies like pilots demand and strive for accuracy.
I here It all over the form every single day. Yes!
Support you have a tough job striking a balance. And if you fall behind it is in our blood to call you on it. Do you as a company want us to give up. I hope not. Some have fallen into
the mode of surrender, acceptance and I understand. Airnav its time to pick up the ball and show us how committed you are. Suck it up and getter done!
I want to be able to look the competition in the eye and say.
Our Company, Our Support, Our Development and our members. Are the BEST!!!
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None responsive menu Items, as you can see all menu items have been selected with no response. So all I can do is restart to gain control again.
Very annoying and a common daily occurrence.
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You 2 guys definitely seem to have the same problem, so I wonder what the common cause is here?
As I mentioned before - not trying to wind you up at all - I've never had this problem and I can't reproduce it, so it would be good to get to the bottom of this by comparing your spec with Falcon.
Maybe processor, operating system, anti-virus, firewall, other programs/processing running as viewed in the Windows Task Manager, Internet connection, processor loading? I'm just shooting in the dark here, but there has to be something specific causing this, or more people would be suffering the from same problem?
I see from your screen shot that you are running with Network processing switched off? Do you have Sharing on?
You also look to be running RB on a very small screen.
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Allocator, you are one funny Cat; I know you mean well and you have helped me before.
You need to get on the band wagon with your fellow members or get out of the way.
So let’s get right to it.
You 2 guys definitely seem to have the same problem, so I wonder what the common cause is here.
If you will look at the start of this thread many members bring up these problems and some sadly have resorted to just accept them. As support does not even respond until its way to late. Personally I do not care what the common cause is here. Just Fix it
As I mentioned before - not trying to wind you up at all – Oh Really, you are funny! I’ve never had this problem and I can't reproduce it, so it would be good to get to the bottom of this by comparing your spec with Falcon.
I have to be honest here, I very much just what to enjoy my hobby and not turn this into a full time job. I expect support to figure this out rather quickly. These are not new Issues.
Maybe processor, operating system, anti-virus, firewall, other programs/processing running as viewed in the Windows Task Manager, Internet connection, processor loading? How about adding the weather or maybe my wife to the list, I'm just shooting in the dark here, You sure are, but there has to be something specific causing this, or more people would be suffering the from same problem?I Think most have giving up. You have New Members Jr. Members Full Members and Sr. Members. Read some of the prior posts on how member deal with this.
I have experienced the same issue on a couple of occasions, radar box receives normally and the map displays okay but the drop down menu's don't allow you to select an item.
When this happens I have needed to close the program by clicking the x in the corner and restart.
Sounds very similar to the problems one or two of us have experienced for months - slow or non-responsive menu items. There has been some dialogue with support about this, and I have tried one or two alternative executables that they provided. It has been a little better lately (mainly because once started, I tend to leave the programme alone), but I still get times when the menus don't appear to work and I end up restarting. I suppose I've just learned to live with it. Very sad!
Are Airnav looking in to this issue?
Well, sort of. They have said that it is "rare, and affects very few users, mainly those with high-spec machines". The last I heard from support was on the 2nd October, so I don't really know if they're still working on it, or have given up.
The frozen menus has happened to me twice today when trying to close down Airnav after running it for over 4 hours each time, could it be related to the amount of data processed?
I don't like having to crash the program to exit it.
Completed the test yesterday with no other applications running on the PC, all power saving options off etc and the menus still locked up after 6 hours use so I will restart the program every couple of hours until Airnav follow it up. I do not like having to crash out of a running program.
There doesn't seem to be a response either way from Airnav...
And I thought it was just me...I also have heard nothing since the end of September/beginning of October.
I have solved my menu problem though...I just don't use it any more! :-)
Excreta! Excreta! Excreta!
Allocator as a hero member are you blind! No disrespect intended.
I see from your screen shot that you are running with Network processing switched off? Yes off, other wise my system just crawls, is my system “high spec” I would think a system with 2 Intel processors running @ 2 Ghz would run RB very well and still be able to fold laundry and walk the dog. I would like to know who came up with that poor excuse.
Do you have Sharing on? No
You also look to be running RB on a very small screen. Not any more. I broke down and purchased a 24 inch wide screen just to deal with the font issue. So it’s not a problem for me any more but I would hope Airnav will still proceed foward and fix this problem in a patch or the next release.
I think I will switch to 22 as I feel I am sitting in front of the Television. Too much.
OK
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Wow!
I seem to have touched a VERY raw nerve there old chap!
You definitely have problems, I can see that. Only trying to help, but I see that you have everything well in hand and you are going to sit back at wait until AirNav do something about it. I'm sorry that this is upsetting you so much and spoiling your enjoyment of your Radarbox. I guess that I must just be lucky to have so few problems with my RadarBox and the software ....... with my 3 year old AMD Athlon 64 Processor 3200+ running at 2GHz with 2GB of RAM.
Carry on my dear fellow, you obviously don't need any help from me.
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Okay, another one shooting in the dark, but have you:
- Setup virus checking exceptions for the RB folders and Virtual Folders (Vista).
- Checked what processes, if any, are consuming lots of CPU when the menus lockup.
I've also never seen this problem since setting up virus checking exceptions, and I now typically run RB for 7 days solid without shutting it down. Of course, the cause of your problem may well be something else. Good luck getting it fixed.
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Wow!
I seem to have touched a VERY raw nerve there old chap!
You definitely have problems, I can see that. Only trying to help, but I see that you have everything well in hand and you are going to sit back at wait until AirNav do something about it. I'm sorry that this is upsetting you so much and spoiling your enjoyment of your Radarbox. I guess that I must just be lucky to have so few problems with my RadarBox and the software ....... with my 3 year old AMD Athlon 64 Processor 3200+ running at 2GHz with 2GB of RAM.
Carry on my dear fellow, you obviously don't need any help from me.
Not true, just your understanding.
Ok
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ktd1,
You seem to love posting on the forum, posting screenshots showing these issues and pushing your thread back up to the top BUT we have asked you a few days ago contact us directly and we would send you debug etc.. and get to the bottom of this but you have not yet done so, yet continued to post.
If you actually want help then please work with us otherwise don't bother complaining.
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Okay, another one shooting in the dark, but have you:
- Setup virus checking exceptions for the RB folders and Virtual Folders (Vista).
- Checked what processes, if any, are consuming lots of CPU when the menus lockup.
I've also never seen this problem since setting up virus checking exceptions, and I now typically run RB for 7 days solid without shutting it down. Of course, the cause of your problem may well be something else. Good luck getting it fixed.
Hi Tarbat,
I have tried adding the folder, and to be safe the executable to the antivirus exception list without any success.
I have attached a screen shot of all the menus selected at the same time as that is all they will do less than 10 minutes after a restart of RB. At times it may be much more than 10 minutes but in this case that is all it took for them to become disabled.
It appears that support has posted a reply to the thread during my preparation of this reply to Tarbat. I haven't posted a support ticket as I thought during previous communications with support in the forums, they had indicated knowledge of the issue, in fact they were made aware of it months ago if I'm correct by other customers through their support system.
I guess I'm off to post a ticket if it looks like help is on the horizon.
Thanks
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Support.
When you asked me to send out a email a few days ago I did. And I am awaiting instruction. This is a completely different issue in regards to the menu.
And If Allocator or any one is going to ask me a question I am going to respond. I am not going to sugar coat anything.
I am now going to give this issue a rest.
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Falcon,
No worries, that was not indented at you. We do have details, just it seems certain users are have brought alive this thread just to cause commotion again.
Not sure how many times we have to say but it, once again "It is listed as high priority bug for the next version"
ktd1,
Allocator was trying to help identify cause as well. We have received absolute nothing from you on the email we asked you to sent to nor a support ticket a few days ago (you in fact admitted that in earlier post). Please contact us through the method.
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Listen I sent a email to the address you gave me! Plain and simple.
The email is on different issue is it not?
I know what Allocator was trying to do, keep the ship from sinking
while you guys are playing Golf!
Cheers
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Yes that's why we are here replying on Sunday.
If you had sent the email you would have got a support ticket number, its obvious that you don't have one otherwise you would have mentioned it and we would know about it. Also you would not have answered a post today saying ok I will send a email (someone who actually wanted help would have emailed asp)
Its obvious from that a comments made in the last few posts from you that your not looking for help but just cause to trouble. If you want actual support actually contact us through the proper means.
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Yes that's why we are here replying on Sunday.
If you had sent the email you would have got a support ticket number, its obvious that you don't have one otherwise you would have mentioned it and we would know about it. Also you would not have answered a post today saying ok I will send a email (someone who actually wanted help would have emailed asp)
Its obvious from that a comments made in the last few posts from you that your not looking for help but just cause to trouble. If you want actual support actually contact us through the proper means.
I really don't want to reply to this, but I have to. I don't believe kdt1's intentions were out to cause trouble. His recent posts are the first in this thread and he has posted proof of the same problem.
If he said he sent an e-mail, then a direct and to the point response asking to resend it without a bunch of accusations would cause less headache for all concerned.
I believe the following post is not the way to handle this or any issue, in most cases. Accusations have been made on assumption and it may not be true from the customers perspective, or his intent at all. I mean a comment like "pushing a thread to the top" is irrelevant and unnecessary in this case. Sure some may use that tactic but given the short amount of time for the recent activity in this thread, and the direct responses he has made to others, I don't think that could be considered an issue. He really was replying to others comments. I am not going to comment whether they appeared offensive to some or not, which by the way can be very easy to do when one is emotional or adamant about an issue and conveys it in text based medium. You also told him to "not bother complaining". If that just isn't asking for trouble I don't know what is.
"You seem to love posting on the forum, posting screenshots showing these issues and pushing your thread back up to the top BUT we have asked you a few days ago contact us directly and we would send you debug etc.. and get to the bottom of this but you have not yet done so, yet continued to post.
If you actually want help then please work with us otherwise don't bother complaining. "
I hope we can all work through our issues and differences and try and communicate in a more understanding way. I have had some very professional responses from support, not that I have necessarily agreed with them all :-), and a couple have just left me shaking my head.
I truly enjoy using the Radarbox and while I have made some comments and had a couple of issues, I am very hopeful things will get worked out. I also hope it becomes an even more successful product than it already is. It would be great to see some more customers in North America to add more network coverage.
Regards,
Falcon
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And If Allocator or any one is going to ask me a question I am going to respond.
How about responding to my questions then:
Okay, another one shooting in the dark, but have you:
- Setup virus checking exceptions for the RB folders and Virtual Folders (Vista).
- Checked what processes, if any, are consuming lots of CPU when the menus lockup.
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I suffer from this too (Vista OS). I've tried disabling anti-virus altogether but that makes no difference. The only significant CPU consumer seems to be Desktop Window Manager (dwm.exe) which fluctuates between 2 and 5%. If support want to remote onto my box to have a look around they'd be more than welcome.
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Keith, get in contact us with via support and we will try and do that.
I am locking this post as the issue has been brought up and we have explained what we are going to do, and the thread since then is drifiting into silly arguments.