AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: DaveG on July 13, 2007, 02:34:44 PM

Title: Network Down ?
Post by: DaveG on July 13, 2007, 02:34:44 PM: Current time GMT 14:33 (13th July)

Is others seeing the network down ?
Title: Re: Network Down ?
Post by: b744 on July 13, 2007, 02:45:04 PM: And they intend to charge extra for this feature ???
Log on normally and my RB freezes, and now I try and the server wont work !!
Not impressed
Title: Re: Network Down ?
Post by: AirNav Support on July 13, 2007, 02:53:58 PM: It should be back up soon. Bear with us.
Title: Re: Network Down ?
Post by: markyeulett on July 13, 2007, 03:37:48 PM: Yes I am experiencing same problem. I guess it is still down?

Now I have just recieved a message saying 'your account expired or you are not contraced to the radar box network' contact support team? Help I only activated account on 9th July?
Title: Re: Network Down ?
Post by: prbflight on July 13, 2007, 03:47:03 PM: I just briefly checked my Network connection and it is down. I have not been running a connection since the first day I received my box as I found Network contacts were getting into MyLog. I won't be running it until a fix comes out to stop Network contacts from getting into my local logs. Very frustrating at the moment. Sorry but I keep a clean local log.

Paul
Title: Re: Network Down ?
Post by: Allocator on July 13, 2007, 03:56:52 PM: I lost the network around 14.30 UK local time.

Back from town now at 16.55 and it's up and running again.
Title: Re: Network Down ?
Post by: AirNav Support on July 13, 2007, 03:59:50 PM: If you get the message "'your account expired or you are not connected to the radar box network" then that means you connection to network might have failed, restart the application and it should try and connect again.
Title: Re: Network Down ?
Post by: AirNav Development on July 13, 2007, 05:00:55 PM: The network was down for 1 hour and 13 minutes and is working again.
Title: Re: Network Down ?
Post by: DaveG on July 13, 2007, 05:08:10 PM: Here is a suggestion:

How about putting on the website or in these forums some where a link to check Network Server Status? Would help in future....
Title: Re: Network Down ?
Post by: Roadrunner on July 13, 2007, 06:11:18 PM: Quote from: DaveG on July 13, 2007, 05:08:10 PM
Here is a suggestion:

How about putting on the website or in these forums some where a link to check Network Server Status? Would help in future....

Yes and add all the down times together at the end of the year and give us credit for against next years cost :-)
Title: Re: Network Down ?
Post by: Allocator on July 13, 2007, 06:24:04 PM: Quote from: Roadrunner on July 13, 2007, 06:11:18 PM
Quote from: DaveG on July 13, 2007, 05:08:10 PM
Here is a suggestion:

How about putting on the website or in these forums some where a link to check Network Server Status? Would help in future....

Yes and add all the down times together at the end of the year and give us credit for against next years cost :-)

Just like you get from your ISP when the network or mail server goes down, or they "loose" your website - NOT. Dream on!
Title: Re: Network Down ?
Post by: AirNav Development on July 14, 2007, 04:36:14 PM: AirNav Live Flight Tracker (one of our other applications) average downtime per year is of 5 hours (within the last 4 years).

AirNav RadarBox Network is based on the same architecture so the result will be the same. This means that per year we plan to have the network down for only a few hours (usually for system maintenance).
Title: Re: Network Down ?
Post by: DaveG on July 18, 2007, 01:27:07 PM: As there is nothing on forums, is it me or is Network down again ?
Date: 18th July 13:25 Zulu
Title: Re: Network Down ?
Post by: Allocator on July 18, 2007, 02:44:57 PM: Quote from: DaveG on July 18, 2007, 01:27:07 PM
As there is nothing on forums, is it me or is Network down again ?
Date: 18th July 13:25 Zulu

Sorry, away from home at the moment, so can't check this.
Title: Re: Network Down ?
Post by: b744 on July 18, 2007, 02:47:15 PM: back online...1445z
Title: Re: Network Down ?
Post by: Allocator on July 24, 2007, 04:51:56 PM: Is the network down?

Tue 24 Jul 16:51 UTC
Title: Re: Network Down ?
Post by: Allocator on July 24, 2007, 05:32:06 PM: Quote from: Allocator on July 24, 2007, 04:51:56 PM
Is the network down?

Tue 24 Jul 16:51 UTC

Is it just me then who can't access the network data at the moment?
Title: Re: Network Down ?
Post by: Allocator on July 24, 2007, 05:39:24 PM: That did the trick - network back online at 17:38 UTC - although only 178 aircraft which seems a bit low. Maybe it will build up as it collects shared data.
Title: Re: Network Down ?
Post by: Allocator on August 05, 2007, 09:15:39 AM: The Network appears to be down at the moment.

Sun 5 Aug 07 0915 UTC

Edit:

Still down at 10:11 UTC

Edit:

Still no network connection at 11:54 UTC :-(

Edit:

Still waiting at 14:13 UTC
Title: Re: Network Down ?
Post by: DaveG on August 05, 2007, 02:17:40 PM: Just so you know its not just you :)

No network here at 14:17 UTC
Title: Re: Network Down ?
Post by: AirNav Support on August 05, 2007, 02:39:11 PM: We are investigating the issue. Up till now we had 99% uptime rate for the network. Please bear with us.
Title: Re: Network Down ?
Post by: Allocator on August 05, 2007, 03:12:10 PM: Quote from: DaveG on August 05, 2007, 02:17:40 PM
Just so you know its not just you :)

No network here at 14:17 UTC

Thanks DaveG, I did start to wonder .........
Title: Re: Network Down ?
Post by: Allocator on August 05, 2007, 03:13:06 PM: Quote from: AirNav Support on August 05, 2007, 02:39:11 PM
We are investigating the issue. Up till now we had 99% uptime rate for the network. Please bear with us.

Thanks AirNav. There is bound to be the odd network outage every now and then.
Title: Re: Network Down ?
Post by: AirNav Support on August 05, 2007, 04:17:13 PM: Should be working now. These things unfortunately do happen.

If you notice an issue such as this please email support asp and we will investigate.
Title: Re: Network Down ?
Post by: Allocator on August 05, 2007, 04:24:25 PM: Quote from: AirNav Support on August 05, 2007, 04:17:13 PM
Should be working now. These things unfortunately do happen.

If you notice an issue such as this please email support asp and we will investigate.

Thanks, Network confirmed back up.

My next question was going to be who to contact if there is an outage, but you've answered that. I'll go direct to Support next time. I tend to post to this forum to make sure that it is the newtwork and not just me with a problem.
Title: Re: Network Down ?
Post by: DaveG on August 05, 2007, 04:43:43 PM: Hmmm Still down for me at 16:43 UTC
Title: Re: Network Down ?
Post by: AirNav Support on August 05, 2007, 04:53:03 PM: Restart the app if you cannot connect as its definitely online
Title: Re: Network Down ?
Post by: DaveG on August 05, 2007, 05:07:13 PM: okay restarting app done the trick, but why the need to restart?
Title: Re: Network Down ?
Post by: AirNav Support on August 05, 2007, 05:45:14 PM: It should keep retrying to connect, but after certain amount of retries it gives up (such as instance where you might disconnect from the net) to save resources.