AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: FunFly on August 25, 2023, 06:23:13 PM
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Started about 3 weeks ago, I have question mark(s) "?" next to each aircraft that my station is picking up. Any idea what may have happened or what I need to do to correct? I emailed the support a few times with no response.
Station Up time: 100%
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Normally the question mark signifies no heading information, whats your station ID
Alan
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PGANRB501139
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No idea what you are seeing, its ok here, see attached
Alan
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No idea what you are seeing, its ok here, see attached
Alan
Yes, I see the same on my side...see the "?" marks on the map next to aircraft in your attached screenshot? I can't seem to get those to go away/clear up for about 3 -4 weeks now. I don't believe that is normal. For whatever reason they aren't clearing up and all aircraft on the map that I'm receiving from have them now.
Any ideas?
Thank you for your help.
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OK I see what you mean now, I will query with a developer
Alan
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I've got the same problem that started about the same time. I only see it on the page for *my* feeder. When I look at the page for other feeders there are no question marks.
(https://i.imgur.com/wfdDEFr.jpg)
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I get it often except only on1 aircraft.
Regards Lee.
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I am still waiting on a reply from the developer.
Alan
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I am still waiting on a reply from the developer.
Alan
Thank you Alan.
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I am still waiting on a reply from the developer.
Alan
Hi Alan,,
Were you able to get any update/feedback from the developer?
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Not yet, will ask again
Alan
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Hi Alan, I also reached out to RadarBox support and still nothing on my end as well. Not looking good for getting this fixed.
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When I was a software engineer and someone wouldn't answer my emails, I'd walk down to his cube and ask him in person. That way he couldn't ignore me. :)
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I have not had a reply either
Alan
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Hi Alan,
I've sent several emails over the past few months asking for any update and keep getting the response they will ask the dev...which of course they never reply back to me with an update. I'm now trying to call them at (813) 995-3211 but it just goes to a generic voicemail. Do you know if that is correct phone number or what phone number I can try?
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Thats a phone service in the US, their main office is in Lisbon Portugal. I have advised the CEO
Alan
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Thanks Alan.
I just found this phone number that at least seems to be to the AirNav voicemail system 1-800-401-2474 (US). I will try it and see if I can get anywhere/reply with AirNav. Not looking good though.
It would be nice if AirNav would acknowledge and fix this issue some of us are having. I'm using one of their XRange2 boxes that I purchased. Not sure if they would be willing to replace the XRange2 if their software broke it. Otherwise I will just unplug it and move on to another site to feed.
I'll report back here for others if I have an update.
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As stated I have forwarded it on to the CEO. As far as I am aware you are the only person havin this issue of a qustion mark at every aircraft
Alan
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Thank you Alan for doing that...much appreciated.
I believe a couple other forum members (Vantage and Turbo) mentioned on page 1 of this thread they were having same/similar issue as well...unless I misunderstood.
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As stated I have forwarded it on to the CEO. As far as I am aware you are the only person havin this issue of a qustion mark at every aircraft
Alan
Thank you Alan for doing that...much appreciated.
I believe a couple other forum members (Vantage and Turbo) mentioned on page 1 of this thread they were having same/similar issue as well...unless I misunderstood.
FunFly is correct: He is *NOT* the only one having this problem. As I documented in Reply #6 on: August 30, 2023, 04:35:25 PM in this thread I have had the same problem for months.
(https://i.imgur.com/wfdDEFr.jpg)
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Thanks for that Vantage, i must adnit I didnt look back in the thread can you provide me with your receiver number and your email address, PM me with the info
Alan
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Alan - sent my information via PM to you. Wasn't sure if you needed mine as well or not.
Thank you.
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FunFly
At the request of the CEO can you provide me with the email address you used to contact support with your queries. Please PM me with your details. He also asked for your receiver serial number but I note it is PGANRB501139 and have passed it on
Just noted your reply, thanks
Alan
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Hi Alan,
Email I sent in the PM is the one I have used for corresponding with RadarBox Support.
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Al passed on to the CEO Jon
Alan
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Thanks for that Vantage, i must adnit I didnt look back in the thread can you provide me with your receiver number and your email address, PM me with the info
Alan
Hi Alan,
I PM'd the info to you just now.
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Thanks Vantage, passed on
Alan
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Alan - happy to report it appears to be fixed as of this morning. No question marks by the aircraft. Looks like they may have made an update / bug fix. Hopefully others that reported the same problem are seeing their issues are fixed as well.
Please pass on the results if you can and a big thank you!
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I'd say it's 99% fixed. I'm still getting a few ?s:
(https://i.imgur.com/LI2W3Rp.png)
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Vantage - agree...I may have spoken too soon (sorry about that). Appears it is getting better. I noticed about 2 out of 8 aircraft being tracked currently have the question mark like in your screenshot.
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I would suggest you stay in contact with support but I will pass it on
Alan