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AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: Bernhard on November 18, 2022, 10:17:29 AM

Title: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 18, 2022, 10:17:29 AM

Hi,
I am having problems with radarbox and firefox (version 107.0 64 Bit) that I am not able to solve. When I go to radarbox.com no aircraft are visible at all. If I click on one of the "most viewed" on top of the page then suddenly all aircraft appear and everything looks normal. Except I can not click on any aircraft to get more info ... hovering the cursor on top of any aircraft highlights it slightly but clicking does not have the effect it used to have. I just reset the preferences but still the same. Filters are not set and also deactivated and I deactivated adblockers. I did not find any setting related to this.
Any idea what to to?
Greetings, Bernhard

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 18, 2022, 10:36:34 AM

I would think that you will need to contact [email protected] for advice on this one

Alan

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 18, 2022, 01:23:51 PM

Okay I contacted them!

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: SASNRW on November 20, 2022, 08:47:22 AM

Dear Bernhard,
any outcome on this - i have the same issue

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: q3qeq on November 20, 2022, 12:50:02 PM

The issue isn't limited to Firefox. Edge also doesn't show any aircraft. However Firefox on Android does. Very confusing, it worked fine a few days ago.

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 20, 2022, 03:51:11 PM

No answer till now from the support and the problem is consistent on 3 PCs that I tested so far.

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 20, 2022, 06:30:04 PM

Bernhard, did you get an auto reply to your contact?

I have contacted support and the developers with your query

What is your station number?

Alan

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 20, 2022, 06:41:22 PM

No reply so far. I do not have a station number, I am just a passive user of radarbox, not feeding aircraft info from an RX into it.

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 20, 2022, 07:03:33 PM

OK thanks

Alan

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 21, 2022, 06:28:33 PM

Bernhard, are you still having issues.  I raised it with support after noting stations didnt have any aircraft showing and all appears ok now

Alan

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 21, 2022, 07:41:45 PM

Hi Alan, yes the problem is unchanged. On 3 different PCs Radarbox is not working and I also heard of other people having the exact same issue. The support has not answered till now.

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 21, 2022, 08:33:48 PM

Is this issue for Radarbox or individual stations.  Have installed Firefox 72.0.2 64bit on Windows 10 and it appears to be ok for me, see attached

Now updated to same version as you and still ok

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 21, 2022, 09:51:33 PM

Issue is for Radarbox... not sure what you mean with individual stations... you mean listening to a specific receiver only? I do not do that. Also I tried "Reset Preferences" just to be sure with no effect. See attached how I see it

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 22, 2022, 01:17:24 PM

I have no idea Bernard why I can use Firefox with no issues and you cant

Can you see aircraft using any other browser?

Alan

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 23, 2022, 08:37:08 AM

Good idea ... Microsoft Edge actually works without any issues!

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Stevo on November 24, 2022, 07:56:23 PM

I registered because i have the same issue.
Running firefox under debian linux bullseye radarbox displays aircraft fine. There where some updates of firefox recently (edit: firefox-esr goes from 91.X to 102.X) and i think this broke something.
Now with firefox 102.5.0esr (64-Bit) is is as the threadopener say - same issue here.

testing on another machine running windows 10 with firefox 107.0 same issue as the threadopener says. same machine with edge there are no problems.

i really would like to have it solved because i like to use it with my daily debian machine...

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 24, 2022, 08:17:10 PM

suggest you contact support direct as they dont come on the forum very often  [email protected]

Alan

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Stevo on November 24, 2022, 09:30:03 PM

thanks for the advice, i mailed them the issue.

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Bernhard on November 25, 2022, 12:18:58 PM

Something is happening right now, just tried again in Firefox and it started with actually less items than before, like no most viewed bar and no options but after some clicking here and there and a few seconds of patience everything is back to normal! Aircraft are visible and clickable. Nice.

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 25, 2022, 03:16:02 PM

Computers are wonderful things!!  Possibly the developers had a look and made a few changes for the new Firefox version

Alan

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: eagle11 on November 25, 2022, 06:48:39 PM

I had the same problem since a few days but in Edge and that is now also solved.
Since when the problem started I don't know because I normally use Radarbox software (6.02.003) for logging.

Frans

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Stevo on November 25, 2022, 08:11:18 PM

as suggested and mentioned above, i contacted support.

support emailed me this morning if i can confirm that the issue is solved and i did so. same machines and the problems are gone.
well done support, esp for the linuxers ;-)

stevo

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: anorak on November 26, 2022, 05:42:56 PM

Klingon cloaking device turned off?
Just thinking, Dave.

Title: Re: Strange Problem with Firefox, no aircraft visible
Post by: Runway 31 on November 26, 2022, 06:27:27 PM

Thanks for advising Stevo, once they become aware of the issue it is usually fixed quite quickly

Alan