AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: daisy232232 on November 10, 2022, 04:51:17 PM
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Hi all, I’m having problems with RadarBox on my raspberry pi, I’ve installed it but it won’t connect to the servers! I’m using Adsbex image and have Flightradar24 and flightaware also plane finder all running and they run fine, just can’t get RadarBox running and it’s all installed, I’ve been trying for days and I’m going out of my head
Oh I’ve already got a sharing key btw this is a reinstall
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What is the contents of your ini file, hide your key when posting
Alan
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[client]
network_mode=true
log_file=/var/log/rbfeeder.log
key=xxxxxxxx
sn=EXTRPIxxxxx
lat=xxxxxxx
lon=xxxxxxxx
[network]
mode=beast
external_port=30005
external_host=127.0.0.1
[mlat]
autostart_mlat=true
#mlat_cmd=/usr/bin/python3.9 /usr/bin/mlat-client
[dump978]
#dump978_enabled=false
It says can’t connect to airnav servers? But my other 3are feeding fine FR24,FA, and PF
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permitted by applicable law.
Last login: Thu Nov 10 20:53:26 2022 from 192.168.0.79
pi@adsbexchange:~ $ sudo tail -f /var/log/rbfeeder.log
[2022-11-10 20:52:39] Packets sent in the last 60 seconds: 1, Total packets sent since startup: 8
[2022-11-10 20:52:39] Data sent: 536 B
[2022-11-10 20:52:39] Data received: 0 B
[2022-11-10 20:53:01] Connection established.
[2022-11-10 20:53:11] Could not start connection. Timeout.
[2022-11-10 20:53:40] ******** Statistics updated every 60 seconds ********
[2022-11-10 20:53:40] Packets sent in the last 60 seconds: 1, Total packets sent since startup: 9
[2022-11-10 20:53:40] Data sent: 603 B
[2022-11-10 20:53:40] Data received: 0 B
[2022-11-10 20:54:12] Connection established.
[2022-11-10 20:54:22] Could not start connection. Timeout.
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I have very little Linux knowledge but your ini file looks ok
As its a re-install presumably it was working ok previously
Hopefully abcd567 comes along and offers his expertise but in the meantime see if anything on this thread assists, especially from Reply 4 https://forum.radarbox24.com/index.php?topic=106511.0
Alan
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I hope so
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Try this:
sudo apt update
sudo apt install netbase
sudo reboot
After reboot, check status
sudo systemctl status rbfeeder
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I’ve run them all netbase is already installed and the output is data sent 2.2kb data received 0.0kb it’s like it just won’t connect to the servers
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Did you receive key by email?
Check if you are using correct and complete (all 32 characters) key in file /etc/rbfeeder.ini.
Better copy-paste key from email to file /etc/rbfeeder.ini, taking care that you copy all 32 characters of the key and no character at start or end of the key is left-out while copying.
Dont bother about station number sn=EXTRPIxxxxxx. It will be automatically saved in the file /etc/rbfeeder.ini if key is correct and connection to RB24 server is established.
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Yep done all that and it still doesn’t work
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This seems issue with Radarbox24 Servers. Please send email to support
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What is the output of the following command?
sudo ping mlat1.rb24.com
And of the this?
sudo cat /etc/resolv.conf
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I had same problem on my all 5 RPi for last 4 days. I contacted Radarbox24 Support yesterday and they referred my case to RB24 Software Developer, and my problem was promptly resolved today (within 24 hrs) :)
(1) I sent email to support:
To: [email protected]
Feeder EXTRPI000008
Off-line since last 3 days
sudo journalctl -u rbfeeder -b
Nov 26 02:15:10 piaware rbfeeder[564]: getaddrinfo: Temporary failure in name resolution
Nov 26 02:15:10 piaware rbfeeder[564]: [2022-11-26 02:15:10] Can't connect to AirNav Server. Retry in 60 seconds.
Above message keeps on repeating
(2) Support replied:
Are you able to ping our site from your pi?
Regards, Alex Johnson
AirNav RadarBox Support
(3) I replied:
Hi Alex,
Ping results
pi@piaware:~ $ ping -c 5 www.radarbox.com
PING www.radarbox.com (104.26.3.118) 56(84) bytes of data.
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=1 ttl=58 time=19.6 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=2 ttl=58 time=19.9 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=3 ttl=58 time=22.6 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=4 ttl=58 time=29.4 ms
64 bytes from 104.26.3.118 (104.26.3.118): icmp_seq=5 ttl=58 time=15.5 ms
--- www.radarbox.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4005ms
rtt min/avg/max/mdev = 15.538/21.387/29.385/4.585 ms
(4) Support replied:
Sorry for the delay, we have passed this to the developers to check why its being blocked.
Regards, Alex Johnson
AirNav RadarBox Support
(5) I replied:
Thank you Alex.
In addition to Station EXTRPI000008, my other two Stations EXTRPI000035 and EXTRPI000036 on my two other RPi are also facing the same problem.
All 3 Stations were working OK for several years. The problem has started only few days ago.
Regards,
ab cd
(6) Support replied:
Are you able to restart your router and get a different IP address assigned, in case its blocking due to your IP.
Regards, Alex Johnson
AirNav RadarBox Support
(7) I replied:
I noted down IP address, then powered-off the router, kept it off for 15 minutes, then powered it up. Checked IP address, it was same as before. Seems my Service Provider hasgiven me a fixed IP address.
Checked all 3 RB24 stations, all were shown off-line.
Regards,
ab cd
(8) Senior Software Develooer replied:
Hi,
We're working on resolving your issue as soon as possible.
Thank you for your patience.
Regards, João Galrito
Senior Software Developer
(9) After 3 hrs I replied:
Hi Joao,
Thank you very much for your prompt action for fixing the issue. All of my following 5 Station were showing "unable to connect to Server" since last 4 days. Now all these are working ok since last 2 hours.
EXTRPI000008
EXTRPI000035
EXTRPI000036
EXTRPI002103
EXTRPI007295
Thanks for the help and prompt action.
Best Regards,
abcd567
Hi Alex,
Thank yiu very much for passing my case to radarbox24 developers. They have now fixed the issue and all my statios are working ok since last 2vhours.
Thanks for the help and prompt action.
Best Regards,
abcd567
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I believe that the issue stemmed from the deployment of a new version of the website and some issues including this one only showed up once the new website was deployed. I also passed an issue that I was advised of which was fixed timeously
The way the issues were fixed shows that it is important to contact support when they arise.
This allows them to decide if they need to pass to the development team for investigation and correcting.
Alan
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Has the issue reappered? I was logged in with my windows s/w and flightstick. Did a database upgraded and restarted software. Now can't get past the log on screen. Checked my log in details on the Radarbox24 web page and can get in there. So my ID is ok. Backed up by system Reinstalled sw into clean dir and still stops at the login screen. both manual log in and automatic.
Graham
PS have emailed support
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ThE windows software didnt have an issue, only RB so not connected with the issue detailed previously for that website. I am on V6 at this time with no issues using stick as receiver
Just did my daily update and restarted with no issues.
I use my original Radarbox log in credentials for V6 as those allow you to use the software without connecting to the internet so allows use away from home
Alan
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Alan,
I have exactly the same problem this morning, all working fine until I restarted after doing a database update, now says "Cannot connect to Server". Have rebooted laptop, made sure all windows updates are up to date and still get the message.
Exactly the same problem as Graham.
Will contact support in a while
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Had reply back from Support saying that there is currently a server issue. No further info. So its a case of waiting for normal service to resume.
HTH
Graham
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Thanks for the info, not having any issues myself, wonder why it is affecting some but not others
Did you trying your old original log in details?
Alan
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Back up and running as of 23:56 GMT
Nothing changed on my setup. So issue must have been resolved
:-)
Graham
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Good to know
Alan
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I have the same problem. I tried restarting the service and rebooting my Pi. And even re-install not helped.
sorry for the picture but the code does not allow spam filter
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Same with me. I love how they email me saying my feeder is down when the problem is at their end.
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I raised this with RB Support and they've confirmed a problem at their end.
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Perhaps it works now. I did not do anything.
But the forum does not allow message with a text log
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It seems I hurried, the feeder really connected and sends packages, but statistics show that there is no data.
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At the same time, the rating page says everything is ok
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Offline again, but Mlat was fixed on the statistics page.
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Suggest you advise support for assistance
Alan
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Suggest you advise support for assistance
Support is silent, except for a letter that "ticket has been created" did not hear anything from them.
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Check your spam filter, if nothing there pass me your email address and I will contact thwm
Alan
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It seems to be started to work.
Nobody answered e -mail.
Still to solve the problem with the log file, well, okay.
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It has not worked too long
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Hi i have the same problem,
as you can see, the system started working at the same time as yours and finished at the same time, I think this is a problem on the server side
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It is a server issue as previously detailed
Taxom if you PM me your email address I will contact support on your behalf
Alan
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Looking at other Pi feeders online there seemed to be an issue starting1800 12/12 until 1600 13/12 but they appear to be online with no other issues since. See attached
I know very little about Pi's but did you try a restart to see if that fixed anything
Alan
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There is a server issue that is being investigated, we have had many emails about this and apologies for the delays responding. The issue hasn't been fully resolved as of yet.
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Suddenly I receive yesterday e-mail about my system has stopping to send data. Everything from here seems fine. I open a ticket and have an answer about investigation. After a few hours everything had return to normal. Today again e-mail about same situation. I hope the team solve this problem.
Chris
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I am sure they are hard at work trying to resolve the issue. I understand that receiving the emails will be annoying when the issue is at their end but hopefully it will be resolved soon
Alan
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So what next. Opening again a ticket to support ? Still shows me not send data.
From my side everything works fine.
PGANRB100035
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Seems I have the same problem PGANRB100101 (Aberdeen)
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We are the lucky ones that the system chooses to give us free gift cards for Christmas shopping. :-)
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Should I send a First or Second Class stamp do you think ? :):)
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First class for brevity of time Bill. About 10 days left.:-)
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Are you able to see aircraft using the V6 software instead of the web
Alan
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Yes, all is good but not convenient due to location. When connected to web on local machine running V6 there is full coverage until I log in, then all I get is :
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The puzzle is that I appear to be online i.e."green" so there must be comms between my local V6 PC, my remote PC looking at the web and ANRB server..................it's the same on the Android app....
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Yes but this confirms that all is well at your end, the issue is as previously stated at the server end and we are waiting on Airnav fixing whatever the issue is that is stopping the aircraft being shown on screen
Alan
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Ah, I assumed that when you said "Are you able to see aircraft using the V6 software instead of the web?" I thought you were about to reveal the secret of what I needed to do to correct the situation. Meanwhile, I have tried using different computers to no effect - but as I now realise there is indeed a problem at t'other end.............just received a reply from ANRB Support "Apologies we are aware of this issue and its being worked on.
Regards, Alex Johnson
AirNav RadarBox Support"
So I shall go and do something more festive whilst I await the fix :-)
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From my side. PC win10 AirNav radarbox software ver6 or 5 makes no difference. In PC screen i have everything. Data from radarbox (old box 2007), also downloads picture and data from server flawlessly. In web. No airplanes showing in my station. Coverage area stay as before. Except the up time who shows me on line without red line. e-mail warning messages coming "Your station has stop send data". I'm the only one from Greece out of order. Weird situation.
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As previously stated there is a server side issue stopping the aircraft from being displayed on Radarbox station pages no matter whether what the grid states on line or not
If you look on the station list for Radarbox Pro 3D https://www.radarbox.com/stations/radarbox-pro-3d you will see that all these stations are showing either off line or no data so it would appear that the issue affects only these stations with no other receiver type being affected
The fact you can see your output on V6 highlights that your station is working and the issue is at the server end
Airnav are aware of the issue and I presume that they are trying to fix
Alan
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I note that the Radarbox Pro 3D https://www.radarbox.com/stations/radarbox-pro-3d are baxk online
I see that yours has been online for the last 15 hours Bill https://www.radarbox.com/stations/PGANRB100101 hopefully the issue is now resolved
Alan
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Certainly appears to be back on line although I have only been receiving aircraft for about 3 hours. I'm not getting too excited just yet - I'll see if it's still up mid morning tomorrow Tuesday. Looks promising though :-))
Bill