AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: BoxhillBob on August 19, 2020, 02:38:24 PM

Title: Search Facility Problem
Post by: BoxhillBob on August 19, 2020, 02:38:24 PM

Since the search facility has been updated You can only input the first 3 characters of a flight number before the system enters which is a BIG pain So to search for AA1507 you get up to AA1 then the system enters and display active flights starting with AA1 To get to AA1507 you have to cancel the search the AA1 is displayed then you add the next character 5 the system then enter again and you have to keep cancelling until you have the whole flight number THEN you get the flight you are looking for Can we please go back to the old process or update the new one

Title: Re: Search Facility Problem
Post by: Runway 31 on August 19, 2020, 03:51:13 PM

You will get a better chance of an answer if you contact support and yes I agree with your comments

Alan

Title: Re: Search Facility Problem
Post by: BoxhillBob on August 19, 2020, 05:09:04 PM

Hi Alan Tried contacting Support on 14th August ....No reply !!

Bob

Title: Re: Search Facility Problem
Post by: Runway 31 on August 19, 2020, 05:19:36 PM

Bob did you get an auto response?  You should get an auto response and then a reply within 24 hours, if you didn't get the auto response they have not received your email

I have made support aware of this thread

Alan

Title: Re: Search Facility Problem
Post by: AirNav Support on August 19, 2020, 06:39:21 PM

This was passed to our developers. We did respond to you that this would be looked at, however there has been issue with emails and email confirms at the moment, we apologise for this.

Title: Re: Search Facility Problem
Post by: BoxhillBob on August 25, 2020, 09:12:46 AM

Hi
The search problem seems to be fixed now

Great Effort

Thanks

Bob