AirNav Systems Forum
AirNav Radar => AirNav Radar Discussion => Topic started by: SkyPi on July 04, 2020, 11:00:11 AM
-
Does anyone know how long it should take Support to reply to emails? I've been waiting a week.
I want to get my feeder position on the map moved, as it's miles out.
I'd also like to upgrade my account, using my sharing key. I can't find anywhere to do so on the site. Does Support have to do it?
TIA
EXTRPI010157
-
SkyPi
Support aim to reply within 24 hours, did you get an auto reply, if not they have not received your email
Regarding your position on the map if you bring up your station you will see next to your location Cranage on the grid top left Edit, click on it and enter your exact location lat/lon
Your account should upgrade automatically to Business but if it has not for some reason advise support [email protected] of your station EXTRPI010157 number along with your email address used to log into RB and ask them to link your receiver to your account.
Alan
-
We have no email from your gmail account, please send again and check you get a ticket id which confirms we have got it.
-
SkyPi
Support aim to reply within 24 hours, did you get an auto reply, if not they have not received your email
Regarding your position on the map if you bring up your station you will see next to your location Cranage on the grid top left Edit, click on it and enter your exact location lat/lon
Your account should upgrade automatically to Business but if it has not for some reason advise support [email protected] of your station EXTRPI010157 number along with your email address used to log into RB and ask them to link your receiver to your account.
Alan
Thanks for the reply.
Do you mean this page?
https://www.radarbox.com/stations/EXTRPI010157
I don't see anything that I can edit.
-
We have no email from your gmail account, please send again and check you get a ticket id which confirms we have got it.
I sent from a different email account. Just received your reply a few minutes ago.
-
Sky Pi
To the right of Croydon it states Edit, click on it and it brings up a window Please insert your station location. Enter your Latitude and Longitude, click Exact Location then Preview and Save I think it is
Alan
-
Sorry, but I don't seem to have it.
Screenshot attached.
-
I can only presume that you are not logged in, it should be like the attached
Alan
-
I've logged out and back in again, but no change.
-
No idea, they all show with Edit for me, another thing for you to ask Support, maybe its because the receiver is not linked to your account yet
Alan
-
Also tried both Opera and Firefox, but no change.
I'll get onto support, thanks.
-
@SkyPi:
Most likely you have claimed/linked your station using one email account, but when you visit web map, you login using another email.
Another possible cause may be that to visit web map, you are using station number which does not belong to you.
Please do this:
(1) Open file rbfeeder.ini to edit
sudo nano /etc/rbfeeder.ini
(2) In opened file check following line:
sn=EXTRPIxxxxxx
Is it EXTRPI010157 ?
If yes, go to step (3)
If no, then you have been visiting web map of a wrong site. Visit web map with station number in the file rbfeeder.ini
(3) In the file opened, add three lines shown in red below. Replace
xx.xxxx by your actual latitude value
yy.yyyy by your actual longitude value
zzz by your actual altitude value (meters above sea level)
[client]
network_mode=true
log_file=/var/log/rbfeeder.log
key=xxxxxxxxxxxxxx
sn=EXTRPI010157
lat=xx.xxxx
lon=yy.yyyy
alt=zzz
[network]
mode=beast
external_port=30005
external_host=127.0.0.1
[mlat]
autostart_mlat=true
#mlat_cmd=/usr/bin/python3.5 /usr/bin/mlat-client
[dump978]
#dump978_enabled=true
(4) Save file (Ctrl+O) and close it (Ctrl+x)
(5) Restart rbfeeder
sudo systemctl restart rbfeeder
(6) Wait 10 minutes, then check your map
https://www.radarbox.com/stations/EXTRPI010157
.
-
Thanks,
I've updated the config file with lat/long etc, but the map hasn't changed.
It may well be the account settings, so I've emailed support.
-
In your Profile on RB for current plan are you Business? If not it is still to be linked
Alan
-
No, not upgraded yet.
Still waiting for a reply from support on that, and which email address is linked to it.
-
Account has now been upgraded, and I've now used the Edit facility to relocate my position correctly.
Thanks to all.