AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: GreekSpy2001 on March 11, 2012, 01:37:52 PM
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multi hour delays recieving emalert emails. is there a problem?
recieving emails from jstars from same machine in normal time.
Graham
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Hello Graham
We have had this here too. We weren't sure if it was Our email provider or the Airnav server to fault. It is good to know it isn't just us.
Andrew
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Still got very long delays. Any update Airnav?
Graham
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We are aware of the issue, however its not affecting all emails in our system, support emails etc.. are being set fine so further investigation is being done.
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Hi,
Is there any priority to fixing this problem, because the delay is affecting my tracking here in south america, can't work with alerts that show up after three days, even the email report does not show up until two days later if at all. Any follow up about this would be great.
Larry
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This is being looked, we should have more information on this asp.
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I have the same problem with ANRB alert and reporting email delay for 5 days.
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This alert and email delay problem may be caused by anti-spam system.
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Hello,
strange things are happening here,since a few days and i have nothing changed
i get the message after trying to send the logfile by mail,mail send with success and then
message send failed,check your background software (firewall)
this has nothing to do with the firewall,the same message occurs with deactivating the firewall
anybody ??
greetings
Ronnie
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Satbopper,
The same situation here for sevaral days.
Also i use to receive several radarbox log emails from peolpe os radarbox yahoogroups ...
Several days not receiving one.... So it seems it is a general problem ..?
Cheers
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Seems like the whole Airnav emailling system has problems. Assume it has been stopped until its fixed. Any estimated time of resumption Airnav?
Cheers
Graham
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The email issue should have been resolved on Friday morning, we will run some more tests today to see whether the issue has come back.
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Can confirm that I have not recieved an email alerts since Wed 14th. and that being a heavily delayed one. Also no daily log is getting sent out to various other email groups.
Graham
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Airnav Support,
Thanks for your quick repply.
It is nor working at this time.
Chhers
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I have noted that Airnav reports have not being received on the mode-s forum today. Normally recived at midnight but today nothing.
Alan
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We are today upgrading our email server and outsourcing it to a different company.
This requires a few changes which may take up to 48 hours to propagate over the internet.
So this means that we will still experience some instability during the next 2/3 days and after that problem fully corrected.
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Good morning paul in orpington I had the same
Problem n alerts since last sunday
Some came through on friday
But only a few and that was
Logs from 2 days before
Look forward to your reply
Paul in kent
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Emailsa re not yet working due to the email server migration. It will takee 24-48 hours for them to be back on.
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thank you for the reply
as im still using my radar box will the alerts from a week will they still come through or will they start from the date the server comes back on line
paul
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This problem should now be corrected. Please send us your feedback to confirm everything is working as it should as your feedback is always extremelly helpful.
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Good morning still no alerts
Paul
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had one come thru at today (Monday 19th) 04:41. nothing since.
HTH
Graham
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today, got 3 alerts only, missed others. no daily report email.
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Still no automatic reports to mode-s forum from Airnav users.
Alan
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As Dev mentioned the mail server has been moved so it takes time to propagate the change across the world. Though we expect things to settle down soon, also due the mail server move if you have spam settings check none are diverting to a spam folder as it would have picked up a different ip address and mail server.
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Same problem here. Haven't had an email report since the 3rd March and only sporadic alerts. Radarbox initially notifies email success, then several moments later "Message sending failed. Please check background software (antivirus/firewall) and try again later"
Nothing has changed in my settings but I rechecked and reentered mail details etc. No Joy.
I am pleased, if that's the right way to look at it, that others are having this problem too. I was at a loss.
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Please confirm which software version you are using and if the message is still appearing today.
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good morning im using 3.13 version airnav and windows 7
paul in orpingrton
kent
17 miles from london
still no alerts
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Hi No alert emails yet. Tues 20/3 10:16 GMT Set to send to multiple address to avoid any jumk mail problems.
Running 4.03 in 2D mode.
Graham
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I have still not received a reply from AirNav support and have no ticket number,are emails still up the spout?
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Hi alerts appear on my radar box screen but still no emails
Paul
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Still no automatic email reports to mode-s forum from Airnav users
AAlan
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In response to DEVs question
Running Windows Vista, AirNav Radarbox 2010 3.13
Version Date 2009/12/09 02:24
Firmware Version 02.03.1
Two missed alerts that I know of today, and still getting fail to send email message.
Settings and permissions are correct.
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We are still having some integration issues with the new mail server. We are working on this today.
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Just started rcv'ing the Alert mails again as of 15:52 GMT.
Cheers
Graham
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Hi alerts working paul in kent
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Thank you airnav sysyems had some
Alerts come through
Also your commiuncation was excellent
Keeping everyone informed
Well done
Airnav systems
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Hi AN Development,
Email is working here fine today.
Thanks a lot.
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Hi AN,
Email and Alerts are working fine this evening. Back in business :)
Thanks.
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Finally, after one and a half week the first auto-log came through. I hope it continues...
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We are still evaluating this and if the solution we found is totally stable. In the meanwhile any feedback from you is always welcome.
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Email Report Came through last night. Manual sending of reports is working and instant.
No alerts generated, so cannot comment on this, but all appears well.
Many thanks Airnav Team.
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Unfortunately still no automatic email reports to mode-s forum from Airnav users, normally around 10 or so.
Alan
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I'm getting alerts but not many coming through
Paul in kent
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We are still working on this issue.
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No Log received today.
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We do confirm that we are still having problems with this feature and we continue to work on it to fin a definitive solution. We will keep you informed.
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As at 09:50 22/03/2012:
Email Alert Received
Manual Report sending working
Auto report sending failed, but generated message of success in Auto report log
ARB 2010 Ver 3.13
2009/12/09 02:24
Firmware 02.03.1
Windows Vista
Settings and premissions correct
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Has anyone had problems with alerts
Not coming through
Paul in orpington
Anyone else
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Can Confirm that a Alert for B748 G-GSSF received 10minutes ago, has not come through until now. Further no Auto-Log was received today.
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I getting mixed results. some are being delivered on time whereas others are delayed by a couple of hours.
Graham
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Same here slight delay but
Coming through
Paul
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We are now processing emails using a third party email server. Things seem to be getting better still not working at 100%. We have one programmer working on this and at this time we are checking how the current solution performs.
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Air Nav may we have an update on this problem. Not only am I not receiving squawk alerts, auto logs to the Mode S group is not being forwarded by the third party server.
Thanks
Donnie
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Ji have had no alerts since
6am today any update
Paul in kent
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Good evening im getting alerts, but there is a delay between the alerts from radar box to my email
anyone else had this today
paul
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And I'm still not getting email notifications of forum posts. Presumably a related issue.
Any news, AirNav?
Rod
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Hi rod I have had the same problem
No alerts this morning
Paul in kent
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Air Nav-------may we please have an update on the e mail status. I have not received and alert in 48 hours and my auto report is not being process
thanks
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This is still being worked on, we are hoping for a resolution asp.
As you know we moved mail servers which had further capacity combat the issues we were seeing beforehand but it seems these can't handle the load either. We are looking at ways to handle the load better.
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Thanks for the update Air Nav
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This situation should now be 100% solved.
Our apologies for the delay in developing a solution for which involved our ISP.
Email alerts are being sent from the proper (sender's email) email address so reports to forums should also0 be working Ok.
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This situation should now be 100% solved.
Our apologies for the delay in developing a solution for which involved our ISP.
Email alerts are being sent from the proper (sender's email) email address so reports to forums should also0 be working Ok.
Hi Airnav Dev.
Today automatic report email to yahoogroup worked fine.
Thanks a lot for all the effort on this matter.
Cheers
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AirNav,
Are you sure about this 100% fix? My alerts were working fine until 0443z and since then nothing! Anybody else having the same problem?
John H.
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Good afternoon from paul in kent same problem had a few
Alerts this morning but nothing since then
Paul
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Alerts fine until 12:12 BST today. Nothing since. Also getting onto the forum was v slow as well.
graham
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Alerts fine until 12:12 BST today. Nothing since. Also getting onto the forum was v slow as well.
graham
Logging both on and off the forum has been very slow for a while and as to moving between the topics, you can almost go away and have a cup of tea it can take so long !
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The forum's very slow for me too. And I'm still not getting any forum post notification emails.
And sometimes posting attachments like outlines or logos can take five or six attempts.
Rod
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Nice to see Airnav reports back on the mode-s forum
Alan
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Hi,
Report emails to yahoogroups not warking anymore...
Cheers
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Same hear alerts on my radar box
But not on yahoo groups
Paul
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We are checking what has happened.
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We had a server problem today due to the maintenance actions we are taking.
Alerts could have stopped working because of this problem: anyway the alert routine / mail server should be fully working.
Please confirm if you still cannot receive any alerts both on Yahoogroups and on individual emails.
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Hi AN AD,
Send report not working at this time.
Getting Msg Message sent with success at first and then Message sending failed....
No matter to whom the email is.
No one message received at destinaton.
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Confirming: Auto-Report not working -again.
Further: Manual sending is quitted with the (stupid) check firewall notification, although data isn't blocked and is starting to be transmitted. No restart, Firewall/Anti-Virus program updates within the past 24h. So I presume 99,9% of times were the "check" statement comes, the dead end is your side. Please remove that useless/false notification by a "Sorry we are encountering some technical issues on our side. Please try again much (very much) later. We apologize for any problems aso."
Perhaps it might be a good idea to go back to the ancient time were the report and alert mails aren't processed through your server. Or at least giving the possibility to chose how the alert/report mails are send. Just a thought for next version. I'm getting tired with the continuing working, not working, working, not working, not working, not working, oh working again and statement: "This situation should now be 100% solved." And guess what: not working, just one day later. Sorry, to say it just right away and very clear: This is not a very reliable and trust-able behaviour and can't be very good for your reputation.
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Good morning still no alerts
Can we have a update
Is it the server again
Look forward to your reply
Paul in kent
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Confirming that Auto-report don't work.
Using a network sniffer I see that the response from the server is:
"SendEmail error: 4.3.1 Out of memory"
Niklas
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I had alerts untill yesterday morning
Has anyone else had the same
Problem
Paul
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The forum seems to have speeded up a good bit today compared to lately.
Alan
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The forum seems to have speeded up a good bit today compared to lately.
Alan
Can also confirm that, so far, this would appear to be the case. Long may it continue.
Ian
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Alert emails starting to arrive again as of 13:53 BST.
Graham
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Can confirm that reports are also working.
Niklsa
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This feature is working at 100% but we have experienced some outages during the last 2 days because of other server maintenance actions. Your input is always very appreciated so please continue to post your feedback on the forum. We have over 150 tasks to implement during the next weeks which will bring more interesting features to RadarBox.
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Hi rhere thsank you airnav
Had alerts are 1.00 pm but only for 10 mins
No more since then
Paul in kent
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Hi AN Dev
emails not workinh here since yesterday nigh
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AirNav,
Alerts lasted about half an hour. Nothing since 1320z.
John H.
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I still haven't had any forum post notifications for many days.
Rod
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Let's wait 24 hours to see how this feature is working.
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At this time the feature is not working at all
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Had a few tonight but nothing since. 7pm
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AirNav,
Alerts from 1750z - 1850z. Nothing since then.
John H.
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Problem identified and we are correcting it. Tks for sharing. We will post more news when we have them.
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We have installed a brand new Mail server on the airnavsystems.com machine and uninstalled the previous mail server which was the responsible for all this lack of stability. Waiting for your feedback.
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Sending reports to my gmail account is working, but unfortunally not reports sent to Yahoo!Groups (mode_s).
From Yahoo!Groups mail "Unable to deliver your message":
Received: (qmail 3647 invoked from network); 8 Apr 2012 06:31:57 -0000
Received: from unknown (98.137.35.161)
by m7.grp.sp2.yahoo.com with QMQP; 8 Apr 2012 06:31:57 -0000
Received: from unknown (HELO localhost) (74.55.96.226)
by mta5.grp.sp2.yahoo.com with SMTP; 8 Apr 2012 06:31:57 -0000
Received: from localhost[127.0.0.1] (helo=C6604-126223) by 127.0.0.1 with esmtp (ESMTP Server); Sat, 7 Apr 2012 06:31:46 +0000
From: "Niklas Adolfsson" <removed>
Subject: AirNav RadarBox Log 2012-04-07 (Motala Sweden)
To: <removed>, [email protected]
Date: Sun, 8 Apr 2012 06:31:46 +0000
X-Priority: 3
X-Library: Indy 9.00.10
Message-ID: <201204080631464374533225>
X-eGroups-Remote-IP: 74.55.96.226
Niklas
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Manual Report sending not working. Still getting check firewall/Anitvirus statement although firewall/anti-virus was deactivated respectively not installed. Auto-Report-Log stated: Message send with success, but no message received.
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No alerts since. 630 am
Paul
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Good morning no alerts sinc6.00am this morning
Has anyone else had the same
Problem
Paul in kent
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I've had one forum post notification email - and improvement on none, but there are still lots that I'm not getting.
Rod
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Hello airnav systems
Any update when alerts
Will be working again
No alerts since 6am
Many thanks
Paul
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We have a minor issue with the new software and we are waiting for the company's support to clarify it. Once it is done this issue will be totally solved. We will post on the forum once that happens.
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Any idea of time frame
When alerts will come back
Paul
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We are waiting for an email from the company providing our new mail server. Once we get it the system will be working. We strongly believe that in 24 hours all this will be solved.
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At this time we have a brand new email server application running on our server, fully tested and fully working.
So and finally we believe this problem should be 100% corrected.
As usually we wait for your feedback that all is absolutely working Ok.
Again thanks for your patience during the long wait to have this feature back on.
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Hi AN Dev
For me it worked only sending email to yahoogroups, no any other destination worked.
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Let's wait for the feedback from other users to make some conclusions.
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Alerts started to work at 5:11 CEST, well at least this was the time today's first Alert was generated.
Auto Log hasn't worked.
Manual sending worked.
Hopefully it is working fully now ;-).
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Auto Log didn't work (UTC+2)
Manual sending worked to my Gmail address, but not to Yahoo!Groups.
Although when changing to my old Hotmail address, sending to Yahoo!Groups worked.
So there is something when using a Gmail-address and Yahoo!Groups that don't work. :-(
Niklas
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Good news my alerts are working to my yahoo group
Thank you airnav systems
Paul in kent
Question is anyone also getting alerts
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HI AN
Here manual email report sent to yahoogroups worked ok.
Manual email report to any other destination, is NOT working
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I'm getting forum post notifications now - thanks, AirNav.
Rod
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Five seconds between Box notification an reception of alert-mail. That's very good!
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I have not received a Squawk alert all day, nor was my Report auto send to the Mode S group last evening. Are we sure this problem has been corrected?
Thanks
Donnie
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Auto log did not work last night (UTC+3), but it was sent manually at about 0510Z.
Still not receiving forum notifications.
Liviu
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Good evening from paul in kent just a update alerts worked
Well today not a lot but moving in the right
Direction
Many thanks
Airnav systems
From
Paul
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Auto-Log worked today. Received at 2:00am CEST / 0:00 UTC.
Manual Sending failed at 6:30am CEST / 4:30amUTC
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Auto-Log failed today (UTC+2). Manual sending failed at 6:20am CEST.
Niklas
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Good morning airnav systems no alerts comimg through again
Has anyone else had this today
Paul in kent
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On the mode-s forum midnight auto reports received from Breda East, Bucharest, Atlanta, Ottershaw, San Diego, Bangor and Sao Paulo, Noted your report Niklas from Motala 0805.
Alan
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Tuesday no alerts at all
Any update is there a problem
Paul
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Noted your report Niklas from Motala 0805.
Yes, I copied the report from my machine to the clipboard, mailed it to myself (G-Mail) and then copied the mail from g-mail and mailed it to the Yahoo!Groups thru my Hotmail account!
Niklas
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Niklas
Protracted somewhat !!, well done
Alan
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Is the server down again
Can anyone confirm
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http://www.airnavsystems.com/airnavstatus.php
Rod
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All networks (ANRB, etc) are up and running at this time.
We are updating http://www.airnavsystems.com/airnavstatus.php as due to the changes this weekend it is showing wrong information. Stby for further news.
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AirNav,
Alerts not working again - last message timed at 2350z yesterday. Nothing since.
John H.
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Hi john its paul same hear in kent no alerts since yeterday
Paul not sure my alerts go via hotmail then to
My yahoogroup either there is a problem
With hotmail and yahoo
Paul
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We need 3 volunteers to help us in finding what's wrong with the current solution we've deployed on our server.
Please send us a PM if you are interested.
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Good evening airnav support I'm happy to help
My email adddress is
[email protected]
Paul
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Manual Log sending and Alerts are still not working. Forum notifications aren't working either.
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We have been working on our server email setup today and there is no reason for email messages not to be sent.
To keep all this organized we would ask every user with email sending problems to contact us directly as it could be related to local user settings.
We need to have:
- Your RadarBox software version;
- Your RadarBox login / user id;
- The contents of the "Recipients" field on your MyLog window;
- If alerts never work or if they work only sometimes (inconsistency in sending data);
Please contact us by email at [email protected] or by sending a PM to me.
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I'm affraid the alerts are down
Worked from 6am uk time to 12
Nothing since then
There is nothing wrong with my settimgs etc
I'm using 3.13 version
Anyone else with this
Paul
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I can confirm, that the last Alert that came through was at 10:30UTC (12:30CEST). Further 3 Alerts occurred but weren't received. Same counts for manual LOG sending.
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Same problem here, last received alert at 9:57UTC.
Best regards grom Girona, Spain
Jordi
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Hi jordi from paul. Hoepfully it will get sorted soon
Paul
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no daily report emails and little alerts.
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Same here very little alerts nothing since 11.00 today
Paul
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Good evening can we update when alerts will be coming back
I can confirm that the problem is not from my computer can airnav systems let us know what the cause of the problem is
Many thanks
Paul in london
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We have located a problem in the Mail Server Software we've been using and we are in contact with the company that developed it to find out a solution. Again our apologies for all these troubles. Rest assured we are doing our best to finally correct this situation.
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Tried to send LOG file manually at 5:20CEST (3:20UTC) sending failed.
Alerts starting to work at 5:56CEST (3:56UTC)
Re-Tried to send LOG at 6:05CEST (4:05UTC) sending was successful.
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Auto-log send failed at 2:00CEST (0:00UTC)
Manual send worked at 6:27CEST (4:27UTC)
Niklas
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At this time we have installed a new Mail Server Application our server. Let's wait to see how it performs.
Your feedback is always appreciated.
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Hi airnav so far so good
Paul in kent
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Hi AN Dev
Report emails working fine at this time.
Sent emails to yahoogroups, and several other destinations
All were received !!!
Thanks
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Auto-report sent OK to my g-mail address, although it didn't reach yahoogroups.
Niklas
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Alert-Mail is still working.
Auto-Log received.
Manual Log Sending: not tested
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I'm getting forum post notifications now :-)
Rod
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Me too :)
Liviu
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Hello,
Alerts and reports working fine.
(Porto - Portugal)
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So we can finally consider this issue totally solved now.
Tks again for all your help and patience in waiting for a resolution for this.
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So we can finally consider this issue totally solved now.
Tks again for all your help and patience in waiting for a resolution for this.
Well, perhaps not 100%. Alerts didn't came through at late Friday evening. Auto-Log sending has also failed. Alerts working again since 3:05UTC. Manual Log-Sending is working at 4:45UTC.
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Same here, Auto-Log sending failed. Manual Log send worked at 6:42UTC.
Niklas
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Sorry about this no alerts again since 6am in kent
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Auto-Log sending worked, both to my g-mail address and to Yahoo!Groups
Niklas
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Good morning everything working fine
Paul in kent
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for auto-log, still got message sent fail today, although yesterday is ok.
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for auto-log, still got message sent fail today, although yesterday is ok.
Same here.
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A minor problem was detected on the server and was just corrected.
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The forum has once again become very slow
Alan
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manually sent succusfully. it's better than this morning.
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Oh no it's not !
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I thought it was Ian, but just after I posted it was better I noted it was just the same, so removed my previous post.
Alan
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Going out for a bag of chips in the meantime whilst waiting for it to move onto the next page.
Ian
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Slower than a wet week in Peterhead
Alan
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AirNav,
Possibility of problems with alerts again. Last one received 2110z on 16th - nothing since. Entries in my alert log which have not been e-mailed.
John H.
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Problem detected and we made some changes to the email server. Let's see how it reacts.
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AirNav,
Up and running again at 2325z.
John H.
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Auto-Log received today.
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Forum a lot quicker as well
Alan
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Forum a lot slower today.
Liviu
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AirNav,
No alerts since 1752z. Plenty in my alert log again - nothing in my emails.
John H.
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No Auto-LOG received today.
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The service has been down for a few hours yesterday but everything back to normal 5 hours ago. We now have a much better way of monitoring any mail server crashes and act accordingly.
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So far today I have received no alerts/squawks. Don't think this problem has been corrected/work as it should.
Donnie/KATL
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No auto daily report recieved today.
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No forum notifications today.
Liviu
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AirNav,
Problems with alerts again? Fine at 0500z when I closed down. Fired up again at 1300z and nothing coming through. Alert log is full to overflowing..........
John H.
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We are still having issues with the installed mail server application. Despite being much more reliable than previous solutions it still has failures. We are investigating what is causing this, contacting the development company support and try to find a definitive solution for this.
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Thanks AirNav,
Service resumed at 1325z.
John H.
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We are still waiting on these problems. Stby for more news. The mail server might be down for a few minutes during the next hours.
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We have re-established the mail service this time with a different server software. Waiting for your feedback to check how it performs.
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Alert-Messages: Are received within a few seconds.
Auto-Log: received.
Manual Log sending: not tested yet.
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It appears this situation is now finally and totally solved. Our reporting system indicated no failures for the last 48 hours. Waiting for your confirmation.
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Air Nav---- I think we have a problem again. Only one squawk e mail yesterday and none today.
Donnie
KATL
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From our server monitoring system everything has been running OK without any outages.
Any other users experiencing the same problems?
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My auto log yesterday took about 5 hours to arrive. Today's came on time with no problems however.
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Although Auto-Log reporter stated Message sent with success no Log-arrived. Manual sending fails too on the XP machine. Alerts are working fine.
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Manual log sent last night,received email saying "message is waiting at airnavsystems.com.The message will be retried for another 30 hours".
Steve
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I dont know if its related to users problems but Yahoo mail has been running late since around 1630 UK time yesterday and are now starting to come throught.
Alan
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Emails now coming through from yahoo groups,all be it with a twelve plus hour delay.
Steve
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Yahoo! Groups was down a couple of hours yesterday and today:
"We have just identified an issue with messages not being posted to some groups. This issue has been reported to the Yahoo! Groups Engineers and we are working to get it resolve as soon as possible. "
I received my auto-log on time this morning (02:00 CEST) to my Gmail account.
Niklas
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We have been monitoring our email server today and everything seems to be Ok with it.
There is no reason not to work perfectly. Maybe the above problems were related to yahoogoups outages.
Still waiting for more news from our users.
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My forum post notifications are coming through fine.
Rod
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Well another day has past in good old KATL and once again not a single E mail alert for Squawks. That one squawk(e mail) in the last three days. Guess it will be yahoo fault, and everything at Air Nav is work as it should according to there monitoring. And yes I all the check marks/info in all the right places.
Donnie
KATL
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Hi Donnie
I have to say that I'm currently testing email alerts (I normally don't use them) and they are arriving in my inbox instantly at the moment. As soon as an alert appears in RadarBox, I go to Outlook, and there's the email.
If Yahoo are indeed having problems (wouldn't be the first time) it's a bit tough to blame AirNav.
BTW - thanks for the returns from Atlanta - (assuming they are from you) - always good to see.
Rod
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We have re-checked one more time and the email server has no problems. We've installed a new software for this a week ago and since then no problems in sending emails / no SMTP outages. We also confirmed that airnavsystems.com IP is not listed in any spam detection engine. So as far as we can tell everything is working absolutely OK on our side.
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Donnie,
Your report to mode-s arrived OK
Alan
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Yes it did, and I have received one squawk e mail alert so far today.
Thanks Air Nav
Donnie
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Guys-------is it just me or has there been no squawks alerts this week. I have no received one all week.
Donnie