AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: meder on April 04, 2012, 03:10:45 PM

Title: Radarbox 3D problems
Post by: meder on April 04, 2012, 03:10:45 PM

Hi
I have been using Radar box 3 d for over a year now.Now when I start the program I have no 3D, the £d icon has vanished as has the 3D select in the drop down  menus.
So I am left with just 2D.
Does the 3D stop working when your subscription expires? as I only use my aerial and preamp.
seems strange if you HAVE to pay subs to get 3D working
I have tried reinstall but to no avail
Thank Guys
Peter

I already contacted support via email with no reply

Title: Re: Radarbox 3D problems
Post by: AirNav Support on April 04, 2012, 03:54:04 PM

Hi meder,

Your subscription has nothing to do with 3D. Once you buy 3D you have it for life :)

The 3D is set to run on two machines only, so if you have installed it more than twice or using it on a new machine it needs to be reset.

Send us your RB login id via a PM and we will reset it for you.

Title: Re: Radarbox 3D problems
Post by: AirNav Support on April 05, 2012, 11:25:05 AM

RadarBox 3D needs to connect to Google map servers through AirNav Systems to authorise it. If our server is down then the 3D fails.

But as mentioned before just to make clear you can run RadarBox 3D without a network subscription just fine. It is not a requirement.

Title: Re: Radarbox 3D problems
Post by: meder on April 05, 2012, 03:46:30 PM

That may be the problem...my mother board packed up and have had to replace it, so it will be a different mac address. will send user name for reset thanks for reply.

Title: Re: Radarbox 3D problems
Post by: meder on April 07, 2012, 05:58:55 PM

Thanks for help all working now