AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: dumpty on October 01, 2009, 11:52:47 AM

Title: Still 30 Seconds
Post by: dumpty on October 01, 2009, 11:52:47 AM: Dear Airnav

I have subscribed to the live network (Very Good).

However it is still updating every 30 seconds not the 20 seconds it should.

Any Clues?

Simon
Title: Re: Still 30 Seconds
Post by: Allocator on October 01, 2009, 12:01:15 PM: Are you using the latest Beta V3.06 software?
Title: Re: Still 30 Seconds
Post by: dumpty on October 01, 2009, 12:08:14 PM: Hi Allocator

Yes I am.

The network is live data but it is updating every 30 not 20 seconds.

Simon
Title: Re: Still 30 Seconds
Post by: Allocator on October 01, 2009, 12:12:11 PM: Does your countdown clock at the bottom of the screen count down from 30 or 20 seconds?
Title: Re: Still 30 Seconds
Post by: dumpty on October 01, 2009, 12:16:54 PM: 30 seconds
Title: Re: Still 30 Seconds
Post by: 54901 - Jim on October 01, 2009, 12:30:31 PM: Every 30 seconds here, too.

Jim
Title: Re: Still 30 Seconds
Post by: AirNav Support on October 01, 2009, 12:34:22 PM: If you have bought the Live network subscription and getting this issue please email support.

Please note we are busy at the moment answering posts on the forum and answering tickets so please bear with us.
Title: Re: Still 30 Seconds
Post by: tarbat on October 01, 2009, 12:39:34 PM: If you're actively on the real-time network, you'll see "Real-Time Network" in the countdown clock at the bottom of the screen:

(http://farm3.static.flickr.com/2531/3970579771_c441193617_o.jpg)
Title: Re: Still 30 Seconds
Post by: 54901 - Jim on October 01, 2009, 12:40:50 PM: Thanks!
Title: Re: Still 30 Seconds
Post by: dumpty on October 01, 2009, 12:59:22 PM: Tarbat

I have the real time network but it is counting down 30 seconds not 20.

Simon
Title: Re: Still 30 Seconds
Post by: tarbat on October 01, 2009, 01:06:34 PM: Quote from: dumpty on October 01, 2009, 12:59:22 PM
I have the real time network but it is counting down 30 seconds not 20.

Are you running the latest public beta released today?
Title: Re: Still 30 Seconds
Post by: dumpty on October 01, 2009, 01:15:21 PM: Yes I am

simon
Title: Re: Still 30 Seconds
Post by: Fenris on October 01, 2009, 01:30:30 PM: It seems this is expected behaviour.

Having thought about it, the only difference between live and delayed data is what exactly the server sends you, I assume it also tells the RB software what countdown timer to display.
Title: Re: Still 30 Seconds
Post by: AirNav Development on October 01, 2009, 02:40:06 PM: We apologize for this problem.
For users that subscribed the real-time network pls download an updated exe that was not included in the main installer (it is now there):
http://www.airnavsystems.com/download/anrb/beta/anrb.exe

Pls confirm all Ok with this new exe.
Title: Re: Still 30 Seconds
Post by: dumpty on October 01, 2009, 03:12:08 PM: Dear Airnav

I have tried to install it but I get the error message

"This application has failed to start because rb.dll was not found"

I have tried it many times and always get this message.

Help please

Simon
Title: Re: Still 30 Seconds
Post by: AirNav Support on October 01, 2009, 03:14:54 PM: Are you saving the .exe file in the correct RadarBox folder?
Title: Re: Still 30 Seconds
Post by: Cumulus on October 01, 2009, 03:30:03 PM: Quote from: AirNav Development on October 01, 2009, 02:40:06 PM
We apologize for this problem.
For users that subscribed the real-time network pls download an updated exe that was not included in the main installer (it is now there):
http://www.airnavsystems.com/download/anrb/beta/anrb.exe

Pls confirm all Ok with this new exe.

Confirm now updating every 20 seconds.

Peter
Title: Re: Still 30 Seconds
Post by: dumpty on October 01, 2009, 03:41:43 PM: Quote from: AirNav Support on October 01, 2009, 03:14:54 PM
Are you saving the .exe file in the correct RadarBox folder?

Hi

What do you mean(I'm a bit of a thickie)

Simon
Title: Re: Still 30 Seconds
Post by: AirNav Support on October 01, 2009, 03:45:34 PM: Ok I think the main version has been updated now. So best to uninstall and then download the full version from the beta thread again and install.
Title: Re: Still 30 Seconds
Post by: Canonjohns40D on October 02, 2009, 11:47:51 AM: HI Airnav Firstly well done on the latest release I've said before I enjoy this part of my hobby and it gets better and better. I only managed to download the upgrade late last night due to work and a bowling match. It downloaded and was running well. I trawled the forum to see what others thought and then decided to take the 7 day free trial of the Live network. All went well downloading etc, except. although I saw the Live Network Banner ok the system was only updating every 30 seconds.

Having seen this post I unistalled and then reloaded 3.06 but still no live network and the update is every 30 seconds. Any advice /help welcome?

I took a backup of my existing system before hand. Can anyone advise if I can reload my pictures from the last version onto the new one please?

Thanks

John
Title: Re: Still 30 Seconds
Post by: tarbat on October 02, 2009, 03:21:27 PM: Until today I was getting the real-time network okay. Now, it seems to have reverted to 5-minute delayed :(

Airnav, is there a problem?
Title: Re: Still 30 Seconds
Post by: Cumulus on October 02, 2009, 03:41:15 PM: Quote from: tarbat on October 02, 2009, 03:21:27 PM
Until today I was getting the real-time network okay. Now, it seems to have reverted to 5-minute delayed :(

Airnav, is there a problem?

Live data 20 seconds OK here. Required a restart of ANRB after server problems.

Cheers,

Peter
Title: Re: Still 30 Seconds
Post by: tarbat on October 02, 2009, 03:53:55 PM: Yep, restarting Radarbox got the real-time network back.

Airnav, is that a bug that needs fixing? Not good if you lose the real-time network when the Airnav server restarts. Of was this a one-off?
Title: Re: Still 30 Seconds
Post by: RodBearden on October 02, 2009, 04:31:13 PM: John

Yes - there is no problem in just copying your photos from your backup data/photos folder to the new data/photos folder.

Must admit, though, that I'm not bothering to do that because I like seeing some new photos, and getting updated photos of aircraft that have changed livery.

Rod
Title: Re: Still 30 Seconds
Post by: Canonjohns40D on October 02, 2009, 08:46:07 PM: Hi guys

Well another frusstrating hour just spent!! i have regisered for the free 7 day trial, i intend paying for the Live network when that period is over. So day two of the free seven and still no live network traffic???
Like post 14 above and Dumpty if I try the link Airnav supplied I get the same error message.

I then uninstalled Arnav downloaded the full 3.06. I get the live network banner but still the countdown is 30 seconds.

I'm not great on computers so what am i doing wrong PLEASSSEEEE!!!!!!!!!!!!

John

PS the coverage seems to have improved via my antenna maybe I don't need the network?
Title: Re: Still 30 Seconds
Post by: Allocator on October 02, 2009, 08:49:21 PM: This download link works fine for me - is this the one that isn't working for you?

---------------

We apologize for this problem.
For users that subscribed the real-time network pls download an updated exe that was not included in the main installer (it is now there):
http://www.airnavsystems.com/download/anrb/beta/anrb.exe

Pls confirm all Ok with this new exe.

----------------

Are you running XP or Vista?

When you go to Help > About - what version of RB software does it say and more importantly, what date and time is the version?
Title: Re: Still 30 Seconds
Post by: Canonjohns40D on October 02, 2009, 09:01:19 PM: Hi Allocator

yep tried this one with no luck I get this message

This application has failed to start because rb.dll was not found"

Tried a full uninstall and reinstall no luck.
i'm on XP
John

Sorry version 3.06 is shown in help about???
Title: Re: Still 30 Seconds
Post by: Jeremy on October 02, 2009, 09:05:31 PM: The patch has to be saved in the Airnav folder not in the default temp file.
I had the same trouble and all working now.
J.
Title: Re: Still 30 Seconds
Post by: Canonjohns40D on October 02, 2009, 09:15:47 PM: Jeremy the drinks are on me cheers. It's up and running I'm off to see what this is like now. thanks everyone, especially Jeremy, Allocator and Rod for your patience and assistance.

John
Title: Re: Still 30 Seconds
Post by: Allocator on October 02, 2009, 09:17:54 PM: Well done John - welcome to the real-time Network club :-)
Title: Re: Still 30 Seconds
Post by: Canonjohns40D on October 02, 2009, 09:24:08 PM: Cheers Allocator I'm a glutton for punishment but i can't wait for 3D, ohh I love this toy!!!

John
Title: Re: Still 30 Seconds
Post by: Allocator on October 02, 2009, 09:26:41 PM: You and me both :-)
Title: Re: Still 30 Seconds
Post by: Jeremy on October 02, 2009, 11:09:41 PM: It is a nice feeling when it is all up and running, isn't it.
This forum gets is just brilliant for help. Much better than any other I am a member of.
I am now running RB on my laptop and it is all working fine (thanks Airnav) and I look forward to my new 4 core PC due as soon as my IT manager at work can find the time to drop it in and install it!
Enjoy!!
J.
Title: Re: Still 30 Seconds
Post by: dumpty on October 06, 2009, 06:48:18 AM: Dear Airnav

Will you be issuing a fix for the 30 second bug for the live network.

I have paid a subscription for 20 second updates and that is what i would like to have.

I have tried a total reinstall and am still getting 30 second updates.

Hope you can help.
Title: Re: Still 30 Seconds
Post by: AirNav Support on October 06, 2009, 07:34:55 AM: Contact us directly with your Login code, the Live access is working otherwise there would be loads of people complaining :)
Title: Re: Still 30 Seconds
Post by: tarbat on October 06, 2009, 07:42:52 AM: dumpty, did you re-download the installer, or download the updated anrb.exe from post #13
http://www.airnavsystems.com/forum/index.php?topic=3486.msg33666#msg33666
Title: Re: Still 30 Seconds
Post by: dumpty on October 06, 2009, 07:46:34 AM: Hi Tarbat

I did and it comes with an error message with rb.dll cannot be found

Any clues?
Title: Re: Still 30 Seconds
Post by: tarbat on October 06, 2009, 07:48:12 AM: Make sure you put the new anrb.exe in your ANRB folder, where it will replace the old exe.
Title: Re: Still 30 Seconds
Post by: Canonjohns40D on October 06, 2009, 07:57:15 AM: Hi Dumpty Tarbat beat me to it but I had the same problem. When i copied the anrb.exe into the ANRB foder it worked a treat and continues to do so.

John
Title: Re: Still 30 Seconds
Post by: dumpty on October 06, 2009, 07:58:24 AM: Tarbat

I can't get the new anrb.exe cos of the "cannot find rb.dll" error message.
Title: Re: Still 30 Seconds
Post by: tarbat on October 06, 2009, 08:01:36 AM: When do you get the "cannot find rb.dll" error message? DO NOT run the anrb.exe until you have moved it into the ANRB folder - normally C:\Program Files\AirNav Systems\AirNav RadarBox 2009\ unless you installed somewhere else.
Title: Re: Still 30 Seconds
Post by: dumpty on October 06, 2009, 09:13:57 AM: Tarbat

Sorry for being a pain but do I right click and save the updated anrb.exe then put it in the anrb folder.

Please do an idiots guide as where to put the updated anrb.exe file.

Many Thanks
Title: Re: Still 30 Seconds
Post by: tarbat on October 06, 2009, 09:33:22 AM: Quote from: dumpty on October 06, 2009, 09:13:57 AM
Sorry for being a pain but do I right click and save the updated anrb.exe then put it in the anrb folder.

Yes.

Quote from: dumpty on October 06, 2009, 09:13:57 AM
Please do an idiots guide as where to put the updated anrb.exe file.

Sorry, but I can't do that without knowing where you originally installed Radarbox. Find the shortcut icon in the start menu or on the desktop that you normally use to run Radarbox, and right-click select Properties. What's in the Target field? That's the folder that you need to move the new downloaded anrb.exe to.
Title: Re: Still 30 Seconds
Post by: dumpty on October 06, 2009, 09:47:26 AM: YEEEHAAAAAA

Done it.

Thanks ever so much for your time Tarbat,really appreciated.

Simon
Title: Re: Still 30 Seconds
Post by: tarbat on October 06, 2009, 09:56:50 AM: Lesson for Airnav here. When you release a public beta, make sure that it's exactly the same version that the closed beta testing group have signed-off on ;)
Title: Re: Still 30 Seconds
Post by: Fenris on October 06, 2009, 09:59:42 AM: Quote from: tarbat on October 06, 2009, 09:56:50 AM
Lesson for Airnav here. When you release a public beta, make sure that it's exactly the same version that the closed beta testing group have signed-off on ;)

It does seem that there is more than one build of 3.06 out in the wild, so would it not make sense to include a build number, it's easy to do this if the code is in a version control system.