AirNav Systems Forum

AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: BANDIT on June 06, 2010, 08:14:51 AM

Title: UPGRADE CODE
Post by: BANDIT on June 06, 2010, 08:14:51 AM

Hi all just joined site
bought radarbox 3d software
my problem is upgraded my account
with upgrade code one day ago and still
havent recieved username and password to ativate software
very dissapointed BANDIT.

Title: Re: UPGRADE CODE
Post by: RodBearden on June 06, 2010, 10:25:37 AM

Bandit - just contact Support http://www.airnavsystems.com/contact.html or
[email protected]

They are there to sort you out.

Rod

Title: Re: UPGRADE CODE
Post by: BANDIT on June 06, 2010, 10:47:00 AM

Thanks rod looking forward to
getting software up and running BANDIT

Title: Re: UPGRADE CODE
Post by: RodBearden on June 06, 2010, 10:49:14 AM

Enjoy :-)

Rod

Title: Re: UPGRADE CODE
Post by: AirNav Support on June 07, 2010, 07:35:51 AM

Your account login and password stay the same anyway, it just a server side from our end to change you to 3D.

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 10:07:11 AM

my sortware still hasnt been activated
sent emails to all the links even upgrade code
very dissapointed can some one help
this is going on with 3 days BANDIT.

Title: Re: UPGRADE CODE
Post by: AirNav Support on June 07, 2010, 10:11:53 AM

PM us your support ticket id.

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 10:26:01 AM

Pm sent thanks BANDIT.

Title: Re: UPGRADE CODE
Post by: AirNav Support on June 07, 2010, 10:33:30 AM

We have replied to it, please note, that email was from 9.15 this morning, you didn't contact us via support yesterday.

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 10:37:37 AM

Thanks for your time and help
emails I sent were on airnav website
sorry about that ,there should have been emails in records on website
in support section BANDIT.

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 11:13:53 AM

sortware still wont work
at wits end at present
BANDIT.

Title: Re: UPGRADE CODE
Post by: AirNav Support on June 07, 2010, 11:18:38 AM

Your upgrade code seems to be already in use. Please send support details on where you ordered from, we may need to contact them to confirm the order.

Please also reply via the support ticket, thats the proper method for support.

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 11:26:08 AM

upgrade code in use is the one I did on saturday
but software still not activated surely ther is some one would resolve this for me spent 112.00 euros on a program that doesnt work BANDIT

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 12:41:35 PM

sorry if I seem a bit rude at the end
of the day all I want to do is enjoy
software up and running
I did register software code saturday plus e-mail address
and still no joy is it a problem at website end
I cant under stand way software is not working
furthermore I never got return email to say product was registered
BANDIT.

Title: Re: UPGRADE CODE
Post by: AirNav Support on June 07, 2010, 01:02:33 PM

It should be activated now, the issue here was you entered the wrong serial on Saturday and didn't contact us via the support contact form untill this morning. As the code had already been activated under another serial we needed to confirm the 3D code was bought from that dealer, once that was done we activated your correct serial.

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 01:12:26 PM

pm sent

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 01:18:05 PM

Wrong code I have sent airnav support
code that comes up when I open software
BANDIT.

Title: Re: UPGRADE CODE
Post by: AirNav Support on June 07, 2010, 01:22:34 PM

Can you please only keep this through the support ticket, there is no need to keep posting on the forum.

You will have to wait for a reply from there, as this is second time you have second a incorrect serial code and we will now need to investigate this fully.

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 01:27:28 PM

No problems BANDIT

Title: Re: UPGRADE CODE
Post by: BANDIT on June 07, 2010, 03:51:33 PM

Software up and running
thanks to everyone who played a part
in helping me and resolving this issue
many thanks BANDIT