AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: MIKE.UTD on January 12, 2014, 08:30:15 PM
-
Hi,
Just downloaded with no problems however has froze twice now as in as many minutes with the following error message :
Access violation at address 0054312C in module "ANRB.exe". Read of address 00000197.
Any experts out there ?
Didn't have any problems with older version and did a full delete and new full install.
Mike.
-
Hi Mike,
Havent seen or heard of this. What version of Windows do you have and where did you install Airnav to on your computer.
Alan
-
Hi,
Windows 7 and C:
Also should not say it but was getting full network for free ! lol Was this why ?
Mike.
-
Was that V5.00.65 you downloaded Mike as I havent heard of that since the first beta?
Is that the 32bit or 64 bit Windows 7?
Alan
-
Hi,
Yes and 64 bit win 7.
Mike.
-
I presume you downloaded and installed the 64 bit drivers?
Alan
-
Hi,
No, not again as in from last time or should I download them again ?
Mike.
-
No as long as you had them installed that will be OK
I will advise Airnav of your problem.
Alan
-
Hi,
Thanks just checked and they say the drivers are up to date and don't need to download again.
Mike.
-
I had similar with ver 62, twice in an hour. After I restarted PC it didn't re occur.
Not had it since
Graham
PS sent dump to Airnav support
-
Mike, I dont know about your computer skills but as you appear to be the only person having this problem, the developers asks if you could run dbwin32and then start RB. dbwin32 is available here http://grantschenck.tripod.com/dbwinv2.htm and will og what is happening when RB is running. If you can save the log of the crash and post on it would be appreciated. If you do not feel capable no worries.
Failing that Mike, a copy of the Eureka log for the crash would greatly assist.
Alan
-
Hi,
Sorry been busy at work, looked at the dbwin 32 and doesn't mention windows 7.
Means nothing to me so what will this do when the RB is running then crashes ?
Mike.
-
If it is running at the time it tells the developer what RB is doing at that time and points to what went wrong and where.
Its not easy diagnosing what has went wrong when only one person appears to be having a problem as no one else has reported the issue.
I know it works with Windows 7 64 bit as I use it myself to send to the log to the developer when we are dealing with particular issues.
If you dont feel comfortable with it we can still use the Windows Eureka log which comes up via the error message when something crashes.
Could i also suggest that you download and install again just in case something didnt work right the first time.
Alan
-
Hi,
yes will do a full delete and install and see.
Thanks again for all your help.
Mike.
-
Mike,
Nothing further heard from you, do I gather from this now all OK?
Alan
-
I have the same problem just now, screen freezes, unchecked the 'Process Hardware Flight' produces the same error as seen by others, also mine is Windows 7 64 bit, program located in C drive
Yesterday the ANRB turned itself off and I had to reload it ,also the day before
Its running on the new V5.00.065 downloaded update, was OK in earlier V5 versions
Tony
-
Tony,
What is the error, when you get the error message can you attach the error report for the developer as we cant replicate therefore without it there is nothing we can do.
When you state it turned itself off what do you mean, the box switched off or the software crashed. When you mean reloaded, do you mean you reinstalled the software or started it back up?
Alan
-
Hi Alan
The screen froze and I tried unchecking the 'Process Hardware Flights' and this came up:-
Access violation at address 0054312C in module "ANRB.exe". Read of address 00000197, not sure where to find the error now, just came in the Windows small box
Didn't actually see the box go off when I came back in the room, the map display blank and My Flights and Network Flights empty, only power light on the Box, just pulled out USB and reattached came on straight away, the day before just checked the Process Hardware Flights box and it restarted
Tony
-
Thanks Tony,
Next time the error box comes up there in the small box you are given the opportunity to see more about the error and it can be saved to the clipboard, if ticked or clicked I cant remember which it saves to mydocuments.
Can you advise if you upgraded or used the full install. It may be benificial to run it again.
Alan
-
It was the upgrade I downloaded Alan, will try to save the error next time [hopefully it will not so an error again] !
Tony
-
It may be an idea to run the upgrade again Tony or if it persists do the full install. There has been no change to the main part for a good few versions now and if it was running OK previously there may have been a wee error in the install process
Alan
-
Thanks Alan have run the upgrade again
Tony
-
Mike, we sent you a PM. Pls read it and contact us ASAP so we can initiate the debugging process.
-
I still not had a fix from Airnav about all network flights disappearing with the new version.
The old version works fine
-
Hi,
Crashing again, I have just sent you direct the full error message.
Mike.
-
I too have [again] screen frozen, uncheck hardware flights and you get the error message as before, clip boared the message but too big to post here, where should it go ?
Anyway checked the hardware flights again and it works once more
Tony
-
Tony,
You will be better contacting [email protected] or please feel free to email your error to me and I will forward it to the developer.
I take it you are persisting with the upgrade and have not tried the full install
Alan
-
Yep still using the upgrade Alan have forwards Error details direct
Tony
-
I would still suggest you go with the full install Tony. This has cured any problems for others
Alan
-
Hi Tony,
I would agree wholeheartedly with Alan's recommendation to uninstall RB and use the full install program, but first save your Logs and any other information and files that you want to keep. Then thoroughly delete all RB files that you can find - I used the Start bar to Search for AN and RB files then deleted them, and empties Recycle Bin. HTH
-
Thanks Guys
Tony
-
I have also download both full program and update and I still loose all my network flights on both. I have gone back to 403 and it works fine.
Seem more of us have the same problems now
Puddy