AirNav Systems Forum
AirNav RadarBox and RadarBox24.com => AirNav RadarBox and RadarBox24.com Discussion => Topic started by: jacobite on August 06, 2016, 04:06:26 PM
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Whilst the windows 8 drivers for ANRB will work with windows 10, they will not work In the anniversary update windows 10.1, unless anyone knows different. It's about time AirNav systems started looking after the people who pay good money for the software but it is useless without the drivers.
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What did support say when you emailed them?
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What did support say when you emailed them?
Nobody has bothered to reply Alan, as I have said as long as they have your money they do not seem care about keeping the software updated.
Ah well, back to the Olympics.
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They should normally reply with 24 hours but as this is the weekend it may be Monday. Give me your auto reply ticket ID and I will get on to them to hasten the reply
Alan
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For me it seems, that the only thing thas to be done is to send the drivers to microsoft to get signed.
Sounds easy, but from my professional work life I know, that the things sounding easy are usually the hardest to be done.
Unfortunately, if the problem is indeed caused by the unsigned kernel driver blocking of WIN10.1 there won't be any work-around that time. Which means, Airnav has to sign the drivers or the Classic Hardware won't work anymore.
Would be great if the progress of solving this problem is updated here in the forum until it's fixed.
Ingo
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For me it seems, that the only thing thas to be done is to send the drivers to microsoft to get signed.
Sounds easy, but from my professional work life I know, that the things sounding easy are usually the hardest to be done.
Unfortunately, if the problem is indeed caused by the unsigned kernel driver blocking of WIN10.1 there won't be any work-around that time. Which means, Airnav has to sign the drivers or the Classic Hardware won't work anymore.
Would be great if the progress of solving this problem is updated here in the forum until it's fixed.
Ingo
I do agree with you Ingo. What happens when somebody buys this product? they will find that it wont work because it will not have any up to date drivers with it. AirNav systems have not bothered with any driver updates since windows 8 and how long ago was that.
Ian
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The good thing is that they box has not been on sale for a couple of years but hopefully once you get a reply from support they may be able to assist you. Can you advise your ticket ID and I will contact them
Alan
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The good thing is that they box has not been on sale for a couple of years but hopefully once you get a reply from support they may be able to assist you. Can you advise your ticket ID and I will contact them
Alan
I do not have a ticket ID as yet Alan. In reading what you have said, it looks like I am stuffed with a box that I am not going to be able to use.
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The mail system send out an auto reply within minutes from each email it receives. If you have nor receive the auto reply they have not received the email. I would suggest that you resend. I have advised them to look for an email from you.
I have not stated anything that would suggest that you are stuffed, only that support may be able to assist
Alan
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Hi,
We are aware of the issue, background is basically Windows 10 had "softly" stopped unsigned drivers being used but it wasn't being enforced. However in there latest update:
"Windows 10, version 1607, the operating system will refuse to load any new kernel mode drivers that are not signed by the Windows Hardware Developer Center Dashboard portal, or Dev Portal. To be clear, new installations of this version of Windows 10 will enforce the new driver signing rule, whereas older versions of Windows 10 upgrading to 1607 will not be affected by the change"
This has only recently been announced and has caught many hardware developers out of the blue.
We will be getting the drivers certified and will keep everyone up to date on the progress. Apologies for the inconvenience caused.
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The mail system send out an auto reply within minutes from each email it receives. If you have nor receive the auto reply they have not received the email. I would suggest that you resend. I have advised them to look for an email from you.
Hi Alan, email ID is 25081 support have put a response below.
I have not stated anything that would suggest that you are stuffed, only that support may be able to assist
Alan
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Cheers Ian, hopefully they are working on it as they state. Certification is not a quick process I believe.
Alan
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Especially if several hundred hardware manufactures simultaniously sending their drivers to microsoft to get signed, which no doubt will be the case now. I fear that microsoft will be the bottleneck now.
Ingo
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Cheers Ian, hopefully they are working on it as they state. Certification is not a quick process I believe.
Alan
Only time will tell Alan, in the mean time I have nothing to use. I might consider buying a dongle but I don't know anything about them.
Ian
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They are a doddle, check the threads on dongles but then again they use the same RB6 software
Alan
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They are a doddle, check the threads on dongles but then again they use the same RB6 software
Alan
Ah well that blows that idea out of the water then. What are other people using Alan?
Ian
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Not W10.1 Ian
Alan
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I see that you are sending reports from RB6 did you get something working Ian
Alan
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Is the Driver Problem solved?
I got the V10.1 update today and Hardware shows "red".
Any Solutions or do I have to put my box into trash from now on??
Christian
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Suggest you contact support@airnavsystems
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Thank you. I opened a ticket
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Normally a new fresh installation of 10.1 causes the issue but upgrades to 10.1 with ANRB already installed usually work OK from what I have been advised.
Alan
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The main Problem is that I cannot find AirNavRadarbox USB in the device Manager...
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No ideas, sorry
Alan
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Here`s AirNav`s answer:
Hi Sir,
Thanks for your email.
We are getting the driver certified for this. It should be a few weeks.
Please do not hesitate to contact us if we can be of any further assistance
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Visit - www.RadarBox24.com - Pure ADS-B Developed by Airline Pilots
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Regards, AirNav Systems Support
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At least they are doing something about it
Alan